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What To Do If You Have A Complaint

 

If You have a complaint about how this policy was sold or administered, please contact the Administrator, Aequitas Automotive Ltd, on any of the below:

 

In writing: 56 Hamilton Square, Birkenhead, Merseyside, CH41 5AS

 

By telephone: 0800 195 4926 or 0151 647 7556

 

By e-mail: [email protected]

 

In the unlikely event of a dispute occurring regarding the claims administration, the terms of this policy or the service received, You should contact the Customer Care Manager who will investigate the matter:

 

In writing: The Customer Relations Team, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA

 

By telephone: 0330 400 1420 By e-mail: [email protected]

 

The Claims Administrator’s will confirm receipt of Your complaint within 5 working days and aim to resolve the problem within 8 weeks

 

If You remain dissatisfied with the way that Your complaint has been dealt with, You may refer the matter to the Financial Ombudsman Service within 6 months of the date of the Administrator or Claims Administrator’s final response:

 

In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

 

By telephone: 0800 023 4567 For more information please visit www.financial-ombudsman.org.uk

 

This procedure does not affect Your statutory rights and is in addition to any other rights You may have to take legal proceedings.