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0800 195 4926
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What To Do If You Have A Complaint


If You have a complaint about how this policy was sold or administered, please contact the Administrator, Aequitas Automotive Ltd, on any of the below:


In writing: 56 Hamilton Square, Birkenhead, Merseyside, CH41 5AS


By telephone: 0800 195 4926 or 0151 647 7556


By e-mail: [email protected]


In the unlikely event of a dispute occurring regarding the claims administration, the terms of this policy or the service received, You should contact the Customer Care Manager who will investigate the matter:


In writing: The Customer Relations Team, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA


By telephone: 0330 400 1420 By e-mail: [email protected]


The Claims Administrator’s will confirm receipt of Your complaint within 5 working days and aim to resolve the problem within 8 weeks


If You remain dissatisfied with the way that Your complaint has been dealt with, You may refer the matter to the Financial Ombudsman Service within 6 months of the date of the Administrator or Claims Administrator’s final response:


In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR


By telephone: 0800 023 4567 For more information please visit


This procedure does not affect Your statutory rights and is in addition to any other rights You may have to take legal proceedings.