If You have a complaint about how this policy was sold or administered, please contact the Administrator, Aequitas Automotive Ltd, on any of the below:
In writing: 56 Hamilton Square, Birkenhead, Merseyside, CH41 5AS
By telephone: 0800 195 4926 or 0151 647 7556
By e-mail: [email protected]
In the unlikely event of a dispute occurring regarding the claims administration, the terms of this policy or the service received, You should contact the Customer Care Manager who will investigate the matter:
In writing: The Customer Relations Team, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA
By telephone: 0330 400 1420 By e-mail: [email protected]
The Claims Administrator’s will confirm receipt of Your complaint within 5 working days and aim to resolve the problem within 8 weeks
If You remain dissatisfied with the way that Your complaint has been dealt with, You may refer the matter to the Financial Ombudsman Service within 6 months of the date of the Administrator or Claims Administrator’s final response:
In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By telephone: 0800 023 4567 For more information please visit www.financial-ombudsman.org.uk
This procedure does not affect Your statutory rights and is in addition to any other rights You may have to take legal proceedings.
