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Lines open: Mon-Fri 9am-6pm | Bank Holiday & Sat 10am-2pm

When did you buy your policy?

So that we can make sure that you are getting the correct information, it is important to know when you purchased your policy.

This is because making a claim and the events that led you to make a claim can be stressful enough. The last thing we want to do is waste your time or compound an already potentially sensitive time by giving you the wrong information. 

You can find this information on your policy documents. Or, if you prefer, why not contact a team member. 

In the meantime, please do not accept your motor insurance companies settlement offer. Instead, please speak to the relevant claims team and they will direct you accordingly.

Claims Teams

Was your policy purchased before November 2020?

If so, your policy is underwritten by Mapfre Abraxas.

Their address is Abraxas Insurance Administration Services Ltd,

1 Victoria Street,

Bristol Bridge,

Bristol, BS1 6AA.

Telephone: 0330 400 1657

Email: [email protected]

Was your policy purchased after November 2020?

If so your policy is underwritten by Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG.

To make a claim, call the claims administrator on 01285 626020. Lines are open between 9am - 5pm Monday to Friday.

Alternatively, you can: Email: [email protected] 

Or write to them at: Trent Services (Administration) Limited,

Trent House, Love Lane,

Cirencester, GL7 1XD