Make a claim

When did you buy your policy?

So that we can make sure that you are getting the correct information, it is important to know when you purchased your policy.

This is because making a claim and the events that led you to make a claim can be stressful enough. The last thing we want to do is waste your time or compound an already potentially sensitive time by giving you the wrong information.

You can find this information on your policy documents. Or, if you prefer, why not contact a team member.

In the meantime, please do not accept your motor insurance companies settlement offer. Instead, please speak to the relevant claims team and they will direct you accordingly.

Claims Teams

Was your policy purchased before November 2020?

If so, your policy is underwritten by Mapfre Abraxas.

Their address is Abraxas Insurance Administration Services Ltd,

1 Victoria Street,

Bristol Bridge,

Bristol, BS1 6AA.

Telephone: 0330 400 1657

Email: [email protected]

Was your policy purchased after November 2020?

If so your policy is underwritten by Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG.

To make a claim, call the claims administrator on 01285 626020. Lines are open between 9am - 5pm Monday to Friday.

Alternatively, you can: Email: [email protected]

Or write to them at: Trent Services (Administration) Limited,

Trent House, Love Lane,

Cirencester, GL7 1XD

Additional Cover Purchased after July 2021

Make a Scratch and Dent and Alloy Wheel Insurance Claim

If you wish to make a Scratch and dent & Alloy Wheel Insurance claim

Please contact 0161 393 9902,

or Email us at: [email protected],

or Write to: Lexelle Limited,

PO Box 4428, Sheffield,

S9 9DD.

If there is a claim, which is covered by the policy you will be required to provide photographs of the damage sustained.

Make an Alloy Wheel and Tyre Insurance Claim

If you need to make a tyre of Alloy Wheel insurance claim please call 0161 393 9902,

or Email us at: [email protected],

or Write to: Lexelle Limited,

PO Box 4428,

Sheffield,

S9 9DD.

If there is a claim, which is covered by your policy you will be required to provide photographs of the damage sustained.

For tyre claims you must pay for the repair or replacement in the first instance and send the claims department a copy of the relevant invoice. For tyre claims, we will require confirmation from the repairer of the remaining tread depth of the damaged tyre. ( this must be a minimum of 2mm )