No building is ever free from the risk of certain elements of society attempting to gain access. We believe that we have taken every reasonable precaution possible.

For security reasons, we will not disclose how our staff gain access to the building or what security systems we have; however, even inside our offices, unless you have the correct information, it would be hard to gain access to your data.

Our computer systems are controlled by passwords which are changed randomly. Suppose the wrong password is entered more than three times. In that case, the system is completely locked down until a senior member of the team reactivates the system. 

Once the computers are live and running to access customers' files, the system will prompt an operator to answer random information unique to you. Again if the information is loaded incorrectly, the system will automatically shut down.

Data backups are made and stored in a separate location on independent servers.

We take your security very seriously, from physical and virtual security systems to how our team is trained. Our systems and management control help us maintain your information and ensure that it is always protected.

Our Website and payment facilities are not only protected by systems that transmit data to and from each other in a special encrypted format. It is also randomly scanned at least once daily to ensure that the integrity of the systems is maintained.

Team members who need to gain access to basic information about you have access, and even then, they will only have limited information displayed. None of your payment details are ever kept or stored. When a team member processes a policy for you, their system is automatically cleansed and wiped clean of any trace of your payment details.

For your security and in line with our company ethos, you will be pleased to know that none of your information is sold, passed on, given or used for marketing purposes. We will also never contact a customer unsolicited.

Transmitting data online must be strictly controlled and monitored to ensure that it is not intercepted. This could potentially lead to someone gaining access to your personal information. 

When you buy items online, simply put, your computer has to be able to talk directly to another to confirm orders and process payments. As you surf the Internet, you will see many Websites mention an SSL. Some like ours will even turn the top of your browser green, or you may see a little lock symbol. Secure Socket Layer is a special file which holds a fingerprint of the domain name of the Website that you are using. For example, www.shortfall.co.uk. This special fingerprint is heavily encoded, so it cannot be forged or duplicated and is uploaded to our secure dedicated servers.

Every time you search for a page, enter details or complete a payment. The two systems are talking to each other, secretly passing unique codes and encryptions to ensure their communication has not been intercepted. This system is then independently checked by our PCI system. This separate system randomly scans and monitors the SSL and our systems to double-check that there is no interference.