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Gap and Supplementary InsuranceFeefo 4.8 out of 5 Service Rating Shortfall

Why not scroll down and see what our customers are saying about us?

At Shortfall we welcome feedback good and bad alike. In fact we have used your feedback and comments over the years to improve our website functionality and even to help design new policy features.

We know that it is only by listening to you, that we will be able to constantly exceed your expectations about the way in which our policies perform and our levels of customer service.

Testimonials left below are submitted after the purchase process online and if you click the link above, those testimonials are left after speaking to a member of the customer service team, whether that be to make an amendment, transfer a policy, purchase another or again after visiting the website. 

Motorbike Vehicle Replacement

Easy to understand and to buy.

Rev Gavin Smith

Combined Return to Invoice

Easy to use website, hopefully won't need to use the policy but peace of mind to have it

Mr Christopher McLaughlin

Combined Vehicle Replacement

5

Mr Graham Coles

Excess Protection

Very easy.

Mr Brian Edgecombe

Combined Vehicle Replacement

website easy to use, hopefully I won't need their assistance.

Mrs Margaret Wilson

Contract Hire Gap Insurance

As always easy and straight forward. I have also used Shortfall for my motorcycle

Mr Nicholas Hill

Contract Hire £2000 Deposit

okay

Mr William Maxted

Combined Vehicle Replacement

very good

Mr John Peace

Contract Hire Gap Insurance

5

Mr Brian Battye

Taxi Vehicle Replacement

Fairly straightforward buying experience.

Mr Afolabi Phillips

Combined Vehicle Replacement

A simple but necessary process to protect your car purchase.

Mr Colin Wilkinson

Contract Hire Gap Insurance

5

Mr Roy Jones

Run Flat Tyre Damage Insurance

Easy site to use

Mr John McLoughlin

Motorbike Vehicle Replacement

Very easy site to use and appears good value compared to other suppliers.

Mr Graham Griffin

Combined Return to Invoice

4. Great feed-back and good information. Site is easy to navigate , only exception is the duration of term, need it in month multiples instead of years.

Mr Trevor Lawrence

Contract Hire £2000 Deposit

Straightforward, explained clearly, and quick! Great value!

Mr Andrew Higgins

Combined Vehicle Replacement

5

Mrs Sheila Lawson

Run Flat Tyre & Alloy Insurance

easy to use website.

Mr Michael Davies

Combined Return to Invoice

Easy site to use

Mr Terence Grover

Combined Vehicle Replacement

Very easy to use

Mr David J Boyden

Combined Vehicle Replacement

5

Mr Donald Scott

Combined Vehicle Replacement

5

Mrs Bertha McDougall

Motorbike Vehicle Replacement

4

Mr Nicholas Cooper

Agreed Value Gap

great service

Mr Peter Chandler

Run Flat Tyre & Alloy Insurance

5

Mr Alan Whittington

Combined Vehicle Replacement

5

Mr Alan Whittington

Contract Hire Gap Insurance

5

Mr Mark Badcock

Contract Hire Gap Insurance

Easy to use the webform

Miss Amy Perkins

Combined Return to Invoice

Very easy to set up, all very clear, and a really good price. Thank you!

Mr Lewis Groombridge

Motorbike Return to Invoice

To press all good.

Mr ROBERT RAMSAY

Contract Hire Gap Insurance

Easy to use to get quote - Sounds like a great offer vs the rest of the GAP companies

Mr Abul Salam

Combined Return to Invoice

Well planned and easy to use website.

Miss CHRISTINE DOWNING

Combined Vehicle Replacement

5

Mr Keith Harrison

Run Flat Tyre & Alloy Insurance

5

Mr Robert Webster

Contract Hire Gap Insurance

5

Mr Eric Smith

Combined Return to Invoice

Very easy to understand and competitive price

Mr Gordon Titherly

Contract Hire Gap Insurance

Very quick and efficient process

Mr Linda Kilbride

Contract Hire Gap Insurance

Quick, simple and easy. Thanks!!

Mr Douglas Bisset

Combined Vehicle Replacement

Easy to use site - quote really competitive to that offered by car dealer

Mr Brian Hamilton

Contract Hire £2000 Deposit

Good value, easy to use website.

Mr Tony Campbell

Combined Vehicle Replacement

Experience very good Thank you

Mr Karl Linke

Contract Hire Gap Insurance

Fantastic

Mr Michael Bell

Scratch & Dent Insurance

Really easy to use website and a good price offered for the insurance. I am very happy!

Mr Mark Evans

Combined Vehicle Replacement

Easy and Excellent.

Mr Glyn Ansen

Motorbike Vehicle Replacement

Very fast and efficient online process.

Mr Jonathan Coles

Combined Return to Invoice

easy purchase

Mr Saurabh Sarkar

Excess Protection

5

Mr Shiraz Austin

Alloy Wheel Insurance

On the face of it this is very good insurance cover for laser cut wheels. I hope that I don't have to use it but it will be interesting to see if my expectations are fulfilled in the event that I do!

Mr David Turrell

Combined Return to Invoice

Excellent- cheapest, easy and I had a query and spoke to Martin who answered my question quickly and efficiently!

Mrs Helen Cowan

Combined Return to Invoice

Very easy to use website and a very competitive price.

Mr Michael Stokes

Alloy Wheel Insurance

Very easy quote and set up - great price too for good level of cover.

Dr Judith Hebron

Contract Hire Gap Insurance

All seemed to be very easy to set up. Thanks

Mr Robert Oliver

Contract Hire Gap Insurance

VERY EASY TO ACCESS, VERY REASONABLE PRICE, MANY THANKS.

Mr David Higgins

Tyre Damage Insurance

Best price on line without question simple to use. Have used for my last 4 Brand new cars

Mr Nigel Coates

Combined Vehicle Replacement

5

Mr Steven VALENTINE

Combined Vehicle Replacement

Easy to use and very good value. Beats others with comparable benefits.

Mr James Kerr

Combined Return to Invoice

Excellent customer relations skills shown by to me by Jackie. The premium was so much more reasonable than that available from local Toyota dealer.

Combined Vehicle Replacement

SO FAR SO GOOD- QUICK AND EASY- REAL PROOF WILL BE IF I HAVE TO CLAIM THOUGH

Mrs Elizabeth Pearson

Combined Return to Invoice

5

Mr Richard Hendry

Combined Return to Invoice

Just slightly clunky drop down boxes but process simple and well explained

Mr Paul Wren

Alloy Wheel Insurance

really great , simple to use and clear website , glad to have chosen Shortfall

Mr Abraar Karim

Combined Vehicle Replacement

Excellent site, very intuitive to use. Products are comprehensive, offer a range of features often better than those available through dealerships and above all, are very competitively priced. Highly recommended.

Mrs Helen Birkinshaw

Combined Return to Invoice

Very competitive rate, easy to use website

Mr Leslie Robinson

Combined Return to Invoice

5

Mr Christopher Collier

Motorbike Return to Invoice

Fine

Mr David Stokes

Combined Vehicle Replacement

nice and easy

Mrs Claire Inman

Agreed Value Gap

Excellent service. Easy to navigate process.

Mr Martin Widdowson

Combined Return to Invoice

Excellent policy at a brilliant price. Customer service second to none.

Miss Helen Grimshaw

Combined Vehicle Replacement

easy to use and understand

Mr Bernard Towey

Agreed Value Gap

Fast service

Mr David Coulam-Kelsall

Combined Vehicle Replacement

Buying Gap insurance explained well and purchase made easy

Mrs Elaine Trott

Agreed Value Gap

Great experience with the guy on the phone. Even though I was outside the 6 months from purchase, their valuation got me to within £300 of the purchase price! I now have peace of mind again!

Mr Daniel Guidone

Combined Vehicle Replacement

good value- easy web site and helpful staff

Mrs PENELOPE BICKNELL

Motorbike Vehicle Replacement

Excellent service

Mr Graham Long

Contract Hire Gap Insurance

5/5. Easy to use and clear web site. Much better value than dealers. The test will be in a claim but seems okay so far.

Mr Kevin Kissack

Combined Return to Invoice

Very helpful telephone assistant

Mr Simon Bull

Combined Vehicle Replacement

very easy and well explained process

Mr Rodney Bird

Combined Return to Invoice

great service, thank you!

Mr Stephen Wagstaff

Combined Return to Invoice

Very easy to use the website. Simple and quick process.

Mrs Lynn Wood

Combined Vehicle Replacement

Succinct.

Mr Roger Bond

Motorbike Vehicle Replacement

Simple and informative....hope I haven't missed anything!

Mr Brian Dawson

Excess Protection

Straightforward renewal without any hitches so far.

Mrs Geraldine Overton

Scratch & Dent Insurance

Website and quotation pages easy to navigate, one simple question for clarification quickly answered by Martin, happy with experience so far.

Mr Arthur Turner

Excess Protection

Easy process to renew on newer vehicle having swapped last policy over before it expired.

Combined Vehicle Replacement

Excellent range of products at compelling pricing when compared to main dealerships. Product features are also far more flexible than dealership offered policies.

Mr Stephen Birkinshaw

Combined Return to Invoice

5

Mrs Gale Allen

Combined Vehicle Replacement

So far so good - quick and easy process.

Mr Paul Jameson

Combined Vehicle Replacement

Very easy to use and understand. Better value and price than dealer who only offered return to invoice policy.

Mr Richard Cavaye

Combined Return to Invoice

Good

Mrs Sally Wright

Combined Vehicle Replacement

5! So much cheaper than the Dealer!

Mrs Debbie Roe

Combined Vehicle Replacement

Very easy to complete. Information displayed clearly

Mr Gerald Machin

Combined Vehicle Replacement

Significantly cheaper than the dealer offered options for better cover and fully regulated and backed by reputable company.

Mr Stephen Price

Combined Return to Invoice

5

Mr Roy Watts

Combined Vehicle Replacement

Five

Mr Thomas Minnis

Combined Return to Invoice

Excellent easy process.

Mr Salvatore Picone-Chiodo

Combined Return to Invoice

5

Mr Mohammad Khalid Yousaf

Combined Return to Invoice

Easy purchase of good value policy

Mr Eric Mitchell

Combined Return to Invoice

...as ever - great!

Mr Kevin Owen

Combined Vehicle Replacement

very easy to use took two policies one for company van and one for sons car recommended

Mr Carl Darley

Combined Vehicle Replacement

Very simple for someone with little experience Thank you

Mr David Christie

Combined Vehicle Replacement

5

Mr Gary John James Bevan

Combined Return to Invoice

5

Mr Branko Marjanovic

Contract Hire Gap Insurance

Quick and easy

Mr Richard O'Connell

Combined Vehicle Replacement

Easy to use - Great value

Mr Michael Paul

Taxi Return to Invoice

5 Stars

Mr Peter Toole

Contract Hire Gap Insurance

Clear detail of policy wording

Mr Jonathan Abbott

Combined Return to Invoice

4 Not to bad

Mr Mark Bulteel

Combined Vehicle Replacement

5

Ms Kim Hudson

Contract/Lease Hire Gap

Excellent

Mr Adam Hardy

Combined Vehicle Replacement

Simple terms, good price

Mr Jake Wyde

Combined Vehicle Replacement

5

Mrs Diana Clough

Combined Vehicle Replacement

Very easy and quick to navigate web pages. Everything straightforward, not too expensive for piece of mind insurance.

Mr Graham Roberts

Alloy Wheel Insurance

Good

Mr Gordon Lane

Combined Vehicle Replacement

Bargain price, Quality cover

Mr Paul Griffiths

Combined Vehicle Replacement

Simple, easy to understand and much better price than others online.

Mrs Janice Cooper

Claim - Combined Return to Invoice

I recently had a car accident and my car was written off. The Insurance Company offer was reasonable but I had a shortfall. I was so grateful that I had gap insurance to make up the difference between what I was offered and the original price I paid for the car. It allowed me to buy a similar car to the one I lost. What was so impressive was the professional and timely manner in which my gap claim was handled. I received the gap insurance payment just a few days after completing the claim. This allowed me to be back in my replacement car as soon as possible. I really recommend gap insurance and the policy I bought. It gave me peace of mind to know that I had it and was really trouble-free when I needed it most. It was one last thing to worry about. Robert

Robert Organ

Combined Vehicle Replacement

Easy to use

Miss Roxanne Maiden

Scratch & Dent Insurance

4

Mr Edward Short

Combined Vehicle Replacement

Simple, easy a well earned 5 star

Mrs Jacqueline Fisher

Taxi Vehicle Replacement

Quick, easy and competitive

Mrs Linda Dawson

Combined Vehicle Replacement

5

Mr Richard Wanasen

Combined Return to Invoice

5

Miss Chandni Vyas

Excess Protection

Great website. Very simple to understand benefits. Great product.

Mr Philip Charlton

Combined Vehicle Replacement

Excellent quotation process. Information explained clearly and concisely. Extremely competitive pricing.Do yourselves a favour - check out these guys before you sign up for anything offered by the main franchises. Chances are they're using the same providers and underwriters - which was certainly true in my case - at much lower rates for identical cover. Hopefully, if the worst happens and I need to make a claim, that process will be as easy and efficient as this was. Thanks. Michael D.

Mr Michael Donohoe

Combined Vehicle Replacement

Great value so far. I hope I never have to use it

Mrs Victoria Eaton

Scratch & Dent Insurance

Easy to navigate the site. Keen price.

Ms Cheryl Crow

Contract Hire Gap Insurance

Good price and easy to obtain quote

Dr Martin Shutkever

Combined Return to Invoice

Excellent, simple to use. Policy required was easy to find. Good value for money.

Mr Neil Kemp

Combined Return to Invoice

easy to sort and looks good cover, the test will be if i ever have to claim (which i hope not!)

Mr Simon Page

Driving School Return to Invoice

Great price, easy to do.

Mr Adrian Spires

Combined Vehicle Replacement

5

Mr Gary Moore

Combined Vehicle Replacement

5

Mr Stephen Voce

Excess Protection

very easy to use

Mrs Jane Chandler

Combined Return to Invoice

EXCELLENT SITE AND VERY EASY TO USE.

Mr Ashley Haines

Combined Vehicle Replacement

Easy to use Fully explained with examples

Mr Nicholas Percy

Combined Vehicle Replacement

Very quick and easy to sort out gap insurance

Mr Matthew Weeks

Alloy Wheel Insurance

Hope it's as good as it sounds

Mr Chris Dixon

Contract Hire £2000 Deposit

Looks good so far

Mr Chris Dixon

Combined Vehicle Replacement

Smooth process. Only a little perturbed to find that several different shortfall brands including shortfall.co.uk have the same company behind them!

Mr Lawrence Vince

Dear Mr Vince, thank you for your comments.

Shortfall is part of the Aequitas Automotive Group of Gap Insurance providers. We are proud to be independent and have a number of insurance underwriters.
This is because each insurance company will have good and bad aspects to their cover. For example, Shortfall is outstanding and underwritten by Mapfre who are a genuine giant in the world of Gap Insurance and have a proven track record. But if you want a policy for 5 years, Shortfall would not be able to quote.

We feel that this makes us unique as we can compare policy prices and terms to find the best policy for you. No matter if you have a 10 year old Ford KA or a £147,000 Aston Martin our job is to find a policy that works, does exactly what is says it will and is a fair price.

We sincerely hope that this sets your mind at rest, however, if ever you would like to talk about your policy, please do not hesitate to contact a member of the team on 0800 195 4926 where we will be only to happy to answer any questions you may have.

Kind Regards

Customer Service Team

Combined Return to Invoice

5

Mr Anthony Burgin

Contract Hire Gap Insurance

That quote form, my word is it bad.


Shortfall - Dear Mr Johnsson thank you for your feedback. We are so sorry to see that you where anything less than 5 star / 100% happy with our systems or policies. With that in mind can you please contact a member of the team as we would sincerely appreciate your comments.

Kind Regards

Customer Service Team.

Mr Johan Patrik Johnsson

Combined Vehicle Replacement

Easy and cheaper than other quote

Mrs Katie Shellis

Combined Return to Invoice

Excellent telephone service, the best I have had in a very long time. Well Done

Mr Simon Whines

Combined Vehicle Replacement

Most reasonable price around for the level of cover.

Mrs Carolyn Titterrell

Driving School Vehicle Replacement

short sweet easy 123

Mr Steven Henry Cawthorne

Combined Return to Invoice

Really easy to use and understand plus cheapest I could find highly recommended. Lets hope we don't have the need to use it though but small price for piece of mind.

Mr Andrew Steele

Combined Return to Invoice

Easy online process, great price for 3 years cover. I can rest easy now I'm covered for the next 3 years shortfall. Thank you

Mrs Helen Merryfield

Scratch & Dent Insurance

Loads cheaper than the main dealer quote for the same thing

Mrs Catherine Tuffey

Combined Return to Invoice

EASY AND STRAIGHTFORWARD WITH NO TECHNICAL JARGON AND MOST IMPORTANT ITS CHEAP

Mr MOHANLAL SANKREACHA

Combined Return to Invoice

Mrs Mary P Dickinson

Excess Protection

easy enough to use, would be nice be able to select a few more amounts also would be good to have got the option to select multiple years.

Shortfall - Dear Mr Ramsay thank you for your comments. Unfortunately excess insurance policies are only ever sold in blocks of one year. That said we value your comments and will pass them on to our product development team.

Kind Regards

Customer Service Team

Mr Colin Ramsay

Scratch & Dent Insurance

Very simple process to complete with clear and comprehensive T&Cs.

Dr Gurvinder Banait

Combined Vehicle Replacement

very satisfied

Mr James John SULLIVAN

Combined Return to Invoice

Easy to order good price

Mr BRYAN WILSON

Combined Return to Invoice

Great

Mrs Jacqueline Pickford

Combined Vehicle Replacement

x

Mr Seb Brown

Combined Vehicle Replacement

Easy to use, get quote & set up. Good value for money.

Mr Robbie Balfour

Combined Return to Invoice

Easy Peesy!

Mr Nicholas Sorrie

Combined Return to Invoice

Took 5 minutes to do and was the cheapest I found

Mr Jack Smith

Combined Return to Invoice

Website user friendly and good pricing.

Mr Guy Bracey

Alloy Wheel Insurance

Good.

Mrs Neetika Hora

Alloy Wheel Insurance

Just taken delivery of a brand new car. The dealers tried selling me alloy insurance for around £300. I went on the internet and found shortfall who could insure the alloys for half the price and a better cover. I am very happy and impressed now having assurance that if I unfortunately kerb an alloy it will be repaired at no further cost to me. The setting up was simple and the website is great. Mr I Slater Leeds

Mr Ian Slater

Excess Protection

I phoned to clarify a policy detail and the customer service was excellent. Very clear and no jargon!

Mr David Wetton

Alloy Wheel Insurance

Thanks

Mr Ray Burton

Combined Return to Invoice

Not had to use the service yet and hopefully I never will but second time I've purchased gap from Shortfall. Communication is good when I have called in for policies and changes. Thanks,

Mr Ryan Hughes-Francis

Excess Protection

very good website. Quick and easy to get cover.

Mr Michael Shone

Combined Vehicle Replacement

Very efficient and appears cost effective with peace of mind. Hopefully will not have to use!

Mr Joshua Leonard

Combined Vehicle Replacement

Happy. Good price

Miss Megan Garner

Alloy Wheel Insurance

Good!

Mr James Cairnie

Excess Protection

I found the whole process of taking out a policy to be very user-friendly.

Mrs Melanie Mendez

Excess Protection

So far so good

Mr Shiraz Austin

Excess Protection

On buying the policies its easy and was good value compared to the dealer - the real rating would be if you had to make a claim how quickly and efficient it would be. hopefully i'll never need it!

Mrs Michelle Reid

Alloy Wheel Insurance

Easy to do business with...

Mr Derek Wilde

Contract Hire £2000 Deposit

Easy to do business with!

Mr Derek Wilde

Combined Vehicle Replacement

Easy to set up, a third the price of dealership quote, hope I don'the need it but if I do will have to see how Shortfall perform.

Mrs Pamela Hilton

Combined Return to Invoice

Great website. Easy and intuitive. Thanks.

Mr Clint OConnell

Excess Protection

Fast and efficient

Miss Alexandra Jones

Combined Return to Invoice

the site works very well easy to follow and only takes a few minutes , very good

Mr James Cole

Contract Hire £2000 Deposit

Very good. Seems to have my situation covered. This is the second time of using you in a row

Mr Barry Bell

Combined Return to Invoice

Site had all relevant information and easy to use

Mr Mark Quamina

Combined Vehicle Replacement

Quick and easy and at a very competitive price.

Mr Ian Hart

Alloy Wheel Insurance

easy to use and settle the balance

Mr Derek Wilde

Alloy Wheel Insurance

GOOD

Mr Ivan He

Shortfall Excess Protection

Good price and web site works well.

Mr Stuart Walton

Shortfall Excess Protection

better safe than sorry

Mrs Susan Chepner

Shortfall Excess Protection

a must

Mr Martin Chepner

Shortfall Excess Protection

well worth the money

Mrs Julie Abramson

Combined Return To Invoice

Very easy to purchase online, very competitive in comparison with other insurers.

Mrs Denise Barsley-pivoraitis

Combined Return To Invoice

Great

Mrs Kerry Boland

Combined Return To Invoice

very easy to use and very competitive

Mrs Joanna Whittaker

Combined Return To Invoice

good

Mr Sajan Shah

Combined Vehicle Replacement

Excellent

Mrs Joanna Heller

Excess Insurance

thank you just did it.very easy and straight forward

Mr RAJESH SINGH

Excess Insurance

Mr DAVID PRITCHARD

Excess Insurance

Easy on-line service

Mr Satinder Purewall

Combined Vehicle Replacement

Excellent value for Gap Insurance, ease of use of home page and clear explanations.

Mr John Jennings

Scratch and Dent Insurance

Easy and quick to use.

Mr Najee Riaz

Excess Insurance

Worth every penny, would not take out Motor Insurance without Excess cover

Mr Ian Chepner

Excess Insurance

Miss Seema Maru

Combined Vehicle Replacement

It would have been nice to be sent a discount code like some other companies do. Dear Miss Maru, Thank you for your comments, we appreciate all forms of feedback to help us strive to become the best we can be. We have taken the decision not to offer discount codes or any other promotional offers. Instead, we believe in offering the best price first time and every time, we would never wan't to artificially inflate prices to then offer a discount code. We do also have the best priced guarantee and therefore if you find a better priced policy, we would always promise to beat it, providing that it is an equivalent policy. If you require any further assistance, please don't hesitate to contact any member of the customer services team. Kind Regards, Customer Service Team

Miss Seema Maru

Combined Return To Invoice

Quick and easy application, explained well

Customer (Didn't Want To Leave Name)

Excess Insurance

Happy with your system so far (5), too early to say whether your customer service and policy cover is even satisfactory!

Mr Joshua Parkin

Finance & Contract Hire Gap

very good thanks

Mr Stuart Macpherson

Combined Vehicle Replacement

Excellent service

Mr Ashley Dey

Combined Vehicle Replacement

Excellent

Dr Emil Salmo

Combined Return To Invoice

Easily laid out to understand.

Mr Rob Wood

Combined Return To Invoice

Customer service (J***** and T** - if I've remembered correctly) was excellent. Advice and direction given without prompting and would definitely recommend Shortfall.

Mr Jeff Davis

Combined Return To Invoice

Easy to use

Mr Gurinder Dhillon

Scratch and Dent Insurance

Just signed up based on the feedback from other customers. Looked at other insurers who were cheaper, but shortfall came across a better provider!

Mr Athos Yiannis

Combined Vehicle Replacement

Almost £300 cheaper than the dealer quotation. Easy to use website and very competitive rate.

Mr Lee Jeffries

Combined Vehicle Replacement

Very good

Mr Kyle Weinberg

Alloy Wheel Insurance

Dr Irene Di Martino

Excess Insurance

excellent

Miss Nicola Moss

Alloy Wheel Insurance

Very easy to use

Mr Haridas Anandakuttan

Finance & Contract Hire Gap

Very easy service

Mr John Eden-Hamilton

Alloy Wheel Insurance

Fantastic cover so good I bought it to cover my wife's brand new car.

Mrs Christine Coates

Excess Insurance

Easy to renew

Mr Peter Rands

Excess Insurance

.

Mr Roni Greenbury

Finance & Contract Hire Gap

Online web site is a lot easier to use than the other players in gap insurance.

Mrs Jacqueline Forward

Alloy Wheel Insurance

Yes happy

Mr Peter Fuller

Excess Insurance

Easy, straight forward renewal of sons excess policy. Thanks

Mr Lee Mcdonagh

Combined Vehicle Replacement

Excellent value for 4 year Vehicle replacement cover.

Mr Ian Carter

Finance & Contract Hire Gap

Good

Miss Lauren Guy

Excess Insurance

Contacted customer service before purchasing and found them very helpful and accommodating.

Mr Izaac Channing

Combined Vehicle Replacement

LOOKS A GOOD PRODUCT

Mr Paul Mcadams

Alloy Wheel Insurance

Good easy website very clear

Mrs Fiona Cooke

Excess Insurance

a++

Mr Simon Fishburn

Combined Return To Invoice

Excellent value compared to BMW offering saved £1500.

Mr Ian Stevenson

Combined Vehicle Replacement

Clear information.

Mr Thomas Ablewhite

Excess Insurance

CLEAR AND SIMPLE

Mr John Jones

Combined Vehicle Replacement

The site was easy to navigate and gave all the relevant information that I was looking for to make my decision.

Mrs Bethan Van Schalkwyk

Combined Vehicle Replacement

Great price covering 3 important requirements for a new car. Second policy with Shortfall, already cover my Audi A1

Mr Heath Bisset

Combined Vehicle Replacement

Web site a bit confusing but overall good

Miss June Isherwood

Finance & Contract Hire Gap

Easy to understand quotes. Easy to build bundle to suit and to make purchase

Mr Brian Lynn

Finance & Contract Hire Gap

Very quick easy service.

Mrs Catherine Connor-Guscott

Excess Insurance

RECOMENDED BY A FRIEND WHO HAS USED THE POLICY BEFORE, ALSO UNFORTUNATELY HAD TO CLAIM, WHICH WAS DEALT WITH VERY SWIFTLY

Mrs Susan Chepner

Scratch and Dent Insurance

Very easy to use and the cheapest quote I have received.

Mr Bryan Middleton

Finance & Contract Hire Gap

I rate this 5 for the easy online purchasing process, however I hope I do not have to claim on the policy to be able to rate the claims process

Dr Warren Higgs

Combined Return To Invoice

Lowest price I could find and has a 5 star defaqto rating so Shortfall was the best option all round :-)

Miss Carmaine Bowles

Excess Insurance

Very competitive pricing & Site easy to get to

Miss Clair Ruddock

Excess Insurance

Easy Site to get into with competitive pricing

Mr Robert Ruddock

Excess Insurance

Easy Site to negotiate and the cost for cover is competitive

Mr Robert Ruddock

Excess Insurance

Good so far. Easy to set up and helpful on phone

Miss Ruth Coulson

Combined Return To Invoice

Very quick to purchase and the best price I could find

Mr Nicholas Moss

Combined Vehicle Replacement

The policy appears to cover all eventualities relevant to my requirements at a reasonable cost.

Mr Allan Degg

Combined Vehicle Replacement

Most things are great apart from some lapses in spelling and abuse of the apostrophe. However, the operation of the checkout seems quirky. I wanted to buy two policies: vehicle replacement and alloy damage. I expected to pay for both together but it did not work that way. I had to pay for the alloy damage first and then go back through the whole process for vehicle replacement. As it happens, doing it this unexpected way suited me because it was advantageous to me to use separate credit cards.

Mr Brian Carr

Excess Insurance

Good value

Mr John Lee Henton

Finance & Contract Hire Gap

Mr Justin Harris

Finance & Contract Hire Gap

Great clear and concise information provided- great examples and easy to navigate via the website 5*

Customer (Didn't Want To Leave Name)

Combined Vehicle Replacement

All very impressive. Less than half price quoted to me by a BMW dealership

Mr Stewart Bradley

Combined Vehicle Replacement

Very quick and easy to set up and happy with the cover provided by combine vehicle replacement policy. Also a very reasonable price

Mr Jack Richards

Excess Insurance

Happy with the quote and buying is straight forward. Cannot comment on anything else yet ! :-)

Mr Brian Godding

Combined Vehicle Replacement

So far so good. Site very easy to use, price very competitive and I have confidence in the fact the company 'shortfall' is part of Aequitas Automotive Ltd.

Mr Darrel Flint

Combined Return To Invoice

Very clear website,easy to use, good price

Mrs Anna Bignell

Combined Vehicle Replacement

easy to do and policies very clear

Mr Steven Latham

Scratch and Dent Insurance

Fine

Mr Jonathan Hewitt

Excess Insurance

very easy to do

Mr Andrew Mills

Combined Return To Invoice

Mr Jordan Tavener

Alloy Wheel Insurance

Very easy to process.

Mr Praveen PG Rao

Excess Insurance

Other than an initial problem with the website, all went smoothly.

Miss Sally Willcocks

Combined Return To Invoice

I purchased a vehicle from a nationwide Jaguar distributor and I was offered the chance to purchase Asset Protection Insurance cover for 3 years at a total £499.00. with Shortfall 4 years cover £159.00 whats not to like about that!

Mr Terry Hudson

Alloy Wheel Insurance

Very competitive price, two thirds cheaper than dealer price! Easy web site quick and simple to arrange.

Mr Nigel Coates

Combined Return To Invoice

x

Mr David Marsh

Combined Vehicle Replacement

its very easy to check price check it and buy. very nice deal, thanks

Mr Bartosz Rolbiecki

Finance & Contract Hire Gap

The system was very easy to use and the information was clear and concise.

Ms Leanne Corbett

Excess Insurance

Great Value

Mr Richard Abramson

Excess Insurance

Miss Rhea Pulling

Combined Return To Invoice

I'm amazed at the cost of the policy compared to what was offered at the dealer when buying the car. Much more affordable peace of mind.

Ms Amanda Melbardis

Combined Return To Invoice

Very good

Mr Clive Marsden

Excess Insurance

Very easy to use website, clear instructions when completing.

Mrs Paula Collins-mannix

Finance & Contract Hire Gap

Great

Mr MARCUS NICHOLAS

Excess Insurance

great

Miss Debbie Schogger

Scratch and Dent Insurance

Very pleased

Mr Ben Murphy

Combined Vehicle Replacement

Great value and simple to use system

Mr Phyllis Watson

New Car Alloy Wheel Insurance

Easy to use website

Mr Simon Ezekiel

Combined Vehicle Replacement

I did a fair amout of research before buying combined 3 year GAP, Alloy Wheels and Minor Scratch/Dent insurance. The website was helpful and the pricing both transparant and competitive. I hope, should I ever have the misfortune to need to claim, that the clams process is equally straightforward.

Mr Stephen Lungley

Combined Return To Invoice

All pretty straightforward to buy, but haven't made a claim so will rate you then if needed :)

Mr Graham Bond

Combined Vehicle Replacement

So far very easy to use website.

Mr Colin Clarke

Excess Insurance

easy to use

Mr Simon Gwynn

Excess Insurance

As a new policy holder I can only comment on the website and the competitiveness which were good. My only feedback is that it was not obvious whether I had to create an account on the initial quote page..perhaps you should guide people to create an account there if they intend to buy as you have to anyway!;

Mr BRIAN WOODHAM

Combined Vehicle Replacement

Mr Barry Clark

Combined Vehicle Replacement

Website was very clear and easy to use. Tremendous saving over dealer policies, good to see technology being used to make service good and save costs for all involved.

Mr Gary Holmes

Finance & Contract Hire Gap

ok

Mr Andrew Hollis

Combined Return To Invoice

Easy to set up

Mr Andrew Ramsbottom

Combined Return To Invoice

Easy to set up

Mr Andrew Ramsbottom

Scratch and Dent Insurance

x

Mrs Michal Zitron

Excess Insurance

SEEMS VERY EASY

Mrs Denise Lomas

Combined Return To Invoice

Pretty straight Forward process and cover.

Mr John Lowell

Combined Vehicle Replacement

Simple to use website made it easy for me to check how much I could save compared to buying a similar policy from the car dealership

Mr Stephen Lear

Combined Return To Invoice

Website very easy to use and prices are very competetive JM Suffolk

Mr Jeremy Mitchell

Finance & Contract Hire Gap

website easy to use and very competitive pricing

Mr Scott Craig

Combined Vehicle Replacement

Very similar to your competitors but much easier to use.

Miss Tayeeba Abdulraheem

Combined Vehicle Replacement

happy

Mr Keith Venn

Combined Vehicle Replacement

x

Mr Henry Hadden

Combined Return To Invoice

Easy to use. But when I input car reg it just kept showing the circle as it was looking, so I done it manually.

Mr Mcginley Terry

Scratch and Dent Insurance

x

Mrs Louise Broomfield

Combined Vehicle Replacement

GOOD CLEAR WEBSITE

Mr ADAM SMALLMAN

Combined Return To Invoice

Easy to set up

Mr Robert Patterson

Excess Insurance

Very Happy

Mr Tony Barfoot

Combined Return To Invoice

much cheaper than dealer offered policies

Ms Lisa Conway

Finance & Contract Hire Gap

Unable to judge as only just taken out the policy!

Mr Michael Cracknell

Combined Vehicle Replacement

Easy to navigate website.

Mr Peter Smith

Finance & Contract Hire Gap

good value for money

Mr Nigel Soanes

Combined Vehicle Replacement

Cheapest most comprehensive gap cover I could find - Which approved!

Mrs Cora Taylor

Combined Return To Invoice

Very easy service to use

Mr Paul Glennie

Finance & Contract Hire Gap

So quick and easy

Mr Thomas Greig

Combined Return To Invoice

Fast and easy...what more can you ask for?

Mr Michael Benstead

Combined Vehicle Replacement

On-line application very simple and straightforward following a telephone conversation with a very helpful customer services gentleman a few days ago. The cost of the cover appears very competitive on-line, and much cheaper than the dealer's quotation.

Mr Simon Hazeldine

Tyre Insurance

Mr Darren Jones

Finance & Contract Hire Gap

Quick, easy and great price

Miss Clare Stevens

Combined Return To Invoice

Very easy and straight forward

Mrs Samantha Jones

Combined Return To Invoice

No problem - quick & easy, thanks.

Mr Michael Roberts

Finance & Contract Hire Gap

Very satisfied

Mr David Boatman

Excess Insurance

User friendly website that answered all my questions.

Mr Terence Williams

Excess Insurance

Very quick and easy and a lot cheaper than my existing provider.

Mr Alan Short

Combined Vehicle Replacement

WEBSITE EASY TO NAVIGATE AND PRICES VERY COMPETITVE

Ms DENISE JEFFERY

Combined Vehicle Replacement

x

Mr Jas Dhooper

Combined Return To Invoice

Quick and easy service, examples on site were also very useful and helped understanding of the different policies.

Mr David Galley

Combined Vehicle Replacement

website very simple to use and language used is very clear english.

Mrs Joanne Compton

Combined Vehicle Replacement

Very easy to use- clear and concise- great value for money- would recommend to others

Mr Keith Pullin

Combined Return To Invoice

Easy to set up and competitive price

Mrs Shruti Shah

Combined Vehicle Replacement

Very easy and competitive prices

Mr Anthony Hill

Scratch and Dent Insurance

QUICK AND EASY AT A COMPETITIVE PRICE.

Mr CHRISTOPHER HOBBS

Combined Vehicle Replacement

Much better than main dealer quotes

Mr David Watts

Combined Vehicle Replacement

EASY AND STRAIGHT FORWARD, AT A GOOD PRICE

Mr CHRISTOPHER HOBBS

Combined Return To Invoice

quick and efficient. Unsure on whether the premium quoted was annual or over the term/length of cover.

Mrs Joanna Roberts

Combined Vehicle Replacement

Mr Max Crouch

Finance & Contract Hire Gap

Very Good

Mr Daniel Cottam

Alloy Wheel Insurance

So far so good

Mr Simon Vinall

Combined Vehicle Replacement

could you send me detailed info on my policy to my email. thank you regards maya

Shortfall - Dear Miss Ampadu-Agyei we will send out hard copies via Royal Mail today.

Kind Regards

Customer Service Team

Miss Maya Ampadu-agyei

Combined Vehicle Replacement

Policy appeared to be good value for what was offered and the website was a breeze to use.

Mr David Hudson

Combined Vehicle Replacement

OK

Mr Julian Lewis

Alloy Wheel Insurance

Just sorted alloy wheel and gap insurance today and it was extremely simple which makes such a change for this type of process. Hopefully I won't need to use the cover but it's great to have it.....

Mrs Sharon Parkin

Combined Vehicle Replacement

Good service

Mr Craig Kirk

Combined Return To Invoice

Easy to access and understand straight forward process

Mrs Jacqueline Blyth

Excess Insurance

GREAT POLICY AT A VERY COMPETITIVE PRICE. EASY TO FOLLOW WEBSITE.

Mr ALAN MUNN

Combined Vehicle Replacement

very helpful on phone

Mr Ian Logan

Combined Vehicle Replacement

I had occasion to contact the customer contact representative regarding a query on my online application. I have to say he was very helpful, reassuring and calm. First impression has been very good.

Mrs Holly Thomas

Combined Return To Invoice

surprised how easy process was fantastic

Mr Robert Williamson

Combined Return To Invoice

quick & easy to set up

Mr WILLIAM NANCHOLAS

Combined Return To Invoice

Clear instructions and examples Easy site to navigate Let's hope I won't have to make use of the policy

Mr Jonathan Calver

Combined Vehicle Replacement

Policy details appear to be clear and helpful. As will all insurances, 'the proof of the pudding' will be in the sad event of ever having to make a claim.

Prof Marina Mozzon-McPherson

Excess Insurance

.

Mr Alexander Mcgilvray

Alloy Wheel Insurance

5

Dr Graham Hollox

Combined Vehicle Replacement

5

Mrs Nicola O'reilly

Combined Return To Invoice

.

Mrs Alison Niblett

Combined Return To Invoice

good

Mrs Jeanette Smith

Combined Return To Invoice

very easy steps to follow

Mrs Karen Atherton

Combined Vehicle Replacement

good

Mr Adam Smith

Excess Insurance

EASY TO USE

Mr IAN CHEPNER

Alloy Wheel Insurance

x

Mr Charles Moseby

Finance & Contract Hire Gap

Great value, clear and easy website to use, would have no problem in recommending their services

Mrs Sharan Humphreys

Combined Return To Invoice

Easy to use

Mr Christopher Wood

Combined Vehicle Replacement

Prices very good and easy to understand Very easy and comprehensive site to use

Mr Henry Paxton

Combined Vehicle Replacement

If the process to claim (lets hope it never comes to that) is as easy as it is to buy the insurance I will be extremely happy indeed.

Mr Mark Flynn

Combined Return To Invoice

Straight Forward and not expensive. Very good 5 year length of policy. Like Life Assurance, I hope I never have to claim. Like Life Assurance, I hope that there will be no nasty surprises if I do need to.

Mrs Severine Thiriet-Briggs

Excess Insurance

easy to use website

Mr Muzaffer Sheikh

Combined Return To Invoice

Thank you.

Mr Phil Bulmer

Combined Vehicle Replacement

easy to use site. less than half the price of dealer, with better cover. excellent.

Mr Michael Croker

Combined Return To Invoice

x

Mr Mark Taylor

Combined Vehicle Replacement

thanks

Mr Nicholas Wright

Combined Return To Invoice

Very easy

Mr Gary Jones

Combined Return To Invoice

x

Miss Olivia Delaney

Excess Insurance

Have only just signed up so can't really give any comment on policies, service and systems yet.

Mr Barry Dryden

Alloy Wheel Insurance

x

Mr Roger Batty

Combined Return To Invoice

OK

Ms Abigail Taubman

Combined Vehicle Replacement

Process was quite straight forward

Mr Grahame Barker

Combined Vehicle Replacement

At just purchased stage - straightforward process & easy to use website. All reads very well with some good features. Pleased with price. Needless to say, hope I don't have to put the claim side to the test. JD Sutton Coldfield

Mr John Dugard

Combined Return To Invoice

x

Mr Robert Salem

Combined Return To Invoice

Good price quoted and easy navigation through system

Mr Michael Shirron

Combined Vehicle Replacement

Excellent website, easy to follow and by far the cheapest five year return to new vehicle GAP I could find. Test will be if ever I need to claim, lets hope I never find out!

Mr Andrew Dowling

Combined Vehicle Replacement

very easy to set up and buy...website explains policies well.....this helped me to decide which policy was best for me....I hope I do not have to make a claim but I hope that that procedure will be as easy if the worst ever comes to worst

Mr Thomas Reed

Combined Vehicle Replacement

q

Mr Xavier Vasanth Melanso Rajarathnam

Combined Vehicle Replacement

My phone call to enquire about different policies was dealt with quickly and efficiently.

Mr Simon Francis

Combined Vehicle Replacement

Very straight forward and good value.

Mr Nick Shaw

Combined Vehicle Replacement

I've just bought a Range Rover and the main Dealer quoted £399 for GAP Insurance. I got a quote from Shortfall for £179 within 5 minutes for exactly the same cover. Watch out for overpaying GAP at the main dealers!!

Mr Paul McFarlane

Combined Vehicle Replacement

all good

Mr Herjinder Chumber

Finance & Contract Hire Gap

Easy to use website. Policy covers all my needs at an excellent price.

Mr Gary Garfoot

Combined Return To Invoice

Very good service

Mrs Karen Steele

Combined Vehicle Replacement

good service

Miss Rebecca Radigan

Combined Return To Invoice

VERY HAPPY

Mr Omorogieva Okao

Combined Vehicle Replacement

Very easy to choose required cover and arrange.

Mrs Julie Robinson

Scratch and Dent Insurance

easy to use website. tyre and alloy insurance was too expensive though

Mr Gordon Mcqueen

Combined Return To Invoice

I am very happy with the price of the insurance and I am confident in the insurance company as I found out that the same insurance is used at ain delaerships like VW. I was slightly annoyed that my initial enquiry was not responded to more quickly, but was very pleased with the response and the willlingness of the customer service staff for changing the quote documents and for explaining some of terms to me.

Mr Scott Lawson

Combined Return To Invoice

I just bought the GAP and Excess insurance and I have to say that your web site provides the best online insurance buying process i have ever seen. There is clear information and explanation. You also reminded me on the screen that my motor insurance might provide new car replacement for one year and I can choose the GAP insurance start date a year later. So far, I am very satisfied with the service and information provided. And also, very importantly, your prices are lower than many of the other insurance quotes I got. Hope that the services are also 5 stars when, unfortunately, I need to make a claim.


Shortfall - Dear Mr Lau thank you for taking the time to leave your comments. We can assure you that should you ever need to make a claim it will be just as simple and easy.

If ever you would like to talk to a member of the team about exactly what would happen please do not hesitate to contact us on 0800 195 4926.

Kind Regards

Customer Service Team

Mr Kim Ho Lau

Alloy Wheel Insurance

x

Mr Nicholas Russon

Combined Return To Invoice

x

Mr Luke Ediker

Combined Return To Invoice

Much cheaper than the offering from the dealer

Mr Richard McGrail

Combined Return To Invoice

as brilliant as ever, over 600 pounds cheaper than the dealer, amazing value and i hope i never have to test the claims process.


Shortfall - Dear Miss Wells thank you for taking the time to leave your comments. We can assure you that should the worse ever happen our claims team who are experts in the field will do everything they can to ensure that your claim is handled sensitively and payment made a hyper speed.

If ever you would like to talk about your policy or require any assistance please do not hesitate to contact a member of the team on 0800 195 4926.

Kind Regards

Customer Service Team

Miss Sonia Wells

Combined Return To Invoice

Fine

Mrs Angela Fox

Finance & Contract Hire Gap

Not impressed your site made a statement that the payment would give me options to pay monthly , it never just took the whole amount. Not impressed at all .....


Shortfall - Dear Mr Cressy thank you for taking the time to leave your comments. We are so sorry that you have been left anything less than 100% or 5 star happy.

Our system is designed and clearly shows that if your policy premium is more than £100 then when it comes to payment you will be given the option to pay monthly. This is simply because the cost of offering the monthly option is un-economically viable for policies less than £100.00. We work to tiny margins and therefore in keeping with our ethos felt it was fairer to offer everyone the lowest cost possible, instead of building an extra buffer which would allow us to simply absorb the additional charges.

We have passed your comments on to the relevant department for re-view and again would like to thank you for sharing's your experience.

Kind Regards

Customer Service Team

Mr Graham Cressy

Combined Return To Invoice

Easy to use an very helpful explanations

Mr Timothy Hopkinson

Combined Return To Invoice

very easy to use, quick quotes

Mr Carl Smith

Combined Vehicle Replacement

Excellent user driven computer system

Mr Gavin White

Combined Return To Invoice

5 stars all the way for both service and price

Mr Paul Moss

Combined Return To Invoice

Excellent

Mr Jeffrey White

Combined Return To Invoice

Quick and easy,great price too

Mr David Pashley

Scratch and Dent Insurance

I cannot actually seewhat I have paid!! AND I see m to have paid twice, according to myaccount. Really unhappy with the whole experience. No receipt, what's going on?


Shortfall - Dear Mr Bienkowski we are so sorry to see that you where unhappy with our service or your policy. The "My Shortfall" section our system shows that you policy is live and that only one payment has been taken. At present it shows two policies live ( scratch and Dent & alloy wheel insurance ) and one saved quote.

The documents are available with proof of purchase by simply clicking the information icon. To ensure that you have everything we have also sent out a hard copy via Royal Mail.

Once again we are sorry to hear that you are in any way unhappy and thank you for taking the time to let us know.

Kind Regards

Customer Service Team

Mr Philip Bienkowski

Combined Vehicle Replacement

easy to set up

Customer Did Not Want To Leave Name

New Car Alloy Wheel Insurance

I wasn't sure about the scenarios around gap insurance but the team talked me through it in a straightforward way, without any pressure to buy, just giving me the facts.

Mr David Hallaron

Alloy Wheel Insurance

The process was very quick and the cover provided is just what I am looking for

Mr William Byrne

Combined Return To Invoice

Easy to purchase

Mr Stephen Stiles

Finance & Contract Hire Gap

good service

Mr Nikesh Patel

Combined Vehicle Replacement

Very simple process and straightforward.

Mrs Jacqueline Browne

New Car Alloy Wheel Insurance

Good clear terms and much less expensive than my garage offered

Mrs Barbara Church

Finance & Contract Hire Gap

good

Miss Rebecca Rayner

Finance & Contract Hire Gap

good

Mr John Flatres

Combined Vehicle Replacement

Bought combined vehicle replacement cover. Easy to follow website clear explanation of cover.

Miss Hannah Stirrup

Excess Insurance

Good cover - fair price

Mr Leonard Astbury

Excess Insurance

****

Mrs Emma Martin

Combined Vehicle Replacement

Whilst the purchasing has been good the real proof of how good the company is will only be known if I need to make a claim!


Shortfall - Dear Mr Davies thank you for taking the time to leave your comments.

We can assure you that everything possible has been done to ensure that should you ever need to make a claim that it will be as simple as possible and payment made in record time.

If ever you would like to talk about your policy or what would happen should you ever need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.

Kind Regards

Customer Service

Mr Adam Davies

Finance & Contract Hire Gap

so far so good

Miss Lara Vincent

Combined Return To Invoice

Easy to use and competitive pricing

Mr Anthony Dann

Combined Vehicle Replacement

Great easy website good value for money thank you

Miss Cheryl Gutteridge

Combined Vehicle Replacement

Really easy to set up and a seriously competitive price when compared with other GAP providers and massively more cost effective than buying from a dealer.

Policy Holder Did Not Leave Their Name

Combined Return To Invoice

much less expensive than my finance company quoted

Mr Andrew Vaughan

Combined Vehicle Replacement

AWESOME

Mr NADEEM HAQUE

Tyre Insurance

So far so good and the monthly option certainly make it easier to budget.

Miss Sarah Johnstone

Combined Return To Invoice

Simple to use and get quotes also UK based which is a nice change to the off shore call centres most companies now use.

Mr Terence Morgan

Alloy Wheel Insurance

much better value for money than available elsewhere

Mr Gary Patterson

Combined Vehicle Replacement

The quote from the dealer was £349 for back to invoice cover. Found Shortfall.co.uk via Which and paid £105 for Vehicle Replacement gap which is a higher level of cover.

Mrs Pamela Helen Jenkins

Alloy Wheel Insurance

Brilliant. Very easy to set up and cheaper than the dealer.

Mr Peter Noble

Combined Return To Invoice

Excellent

Mr Jack Watchman

Combined Return To Invoice

Straight forward process

Mr Anthony Smith

Combined Return To Invoice

I called a spoke to a gentleman about my quote as the difference in price was so substantial, in comparison to the quote my garage gave me, I wanted to make sure I was entering the information correctly. The advisor I spoke to was knowledgeable, friendly and instead of the normal pushy sales person he was the complete opposite. Genuinely nice to speak to someone who wants to help me find the right cover instead of simply the most expensive.

Mrs Christine Smyth

Combined Vehicle Replacement

All seemed very straightforward to buy Gap cover - and well priced - but hopefully we won't ever have to use it!

Mrs Sarah Brina

Excess Insurance

I think that the policy is good value for money .Was disappointed that did not receive a notice to renew the policy .(Accoring to my wife ) would like reminder sent to Husband . Kindest regards Charles

Shortfall - Dear Mr Tobin-Wynne thank you for taking the time to leave your feedback. In the interests of keeping your personal information safe we have removed your email address from the end of your feedback.

Our system does send out reminders normal 3 months, 28 days and then the last at 7 days. You may find however that as we have a registered business email your spam filter may have in error re-directed us to a junk or trash folder.

We are so sorry that you did not receive the reminders and will pass your comments to the relevant department for review.

Once again thank you for your feedback and thank you for choosing Shortfall to renew your policy.

Kind Regards

Customer Service Team

Mrs Esther Tobin-Wynne

Alloy Wheel Insurance

Excellent

Mr David Billington

Combined Return To Invoice

I looked at a few websites for GAP return to invoice insurance but your website was the best for good clear information.

Mrs Andrea Swinton

Combined Vehicle Replacement

Good but payment stage on web site is a bit confusing.


Dear Mr Shields thank you for taking the time to leave your comments. We think that the reason may be that because your policy was over £100 you where in fact offered three different payment methods, Paypal, credit or debit card and a monthly options.

We have done this in an attempt to offer choice however we take your comments very seriously and have already passed them to our IT department for review.

In the meantime once again thank you for your feedback.

Kind Regards

Customer Service Team

Mr Gerard Shields

Combined Vehicle Replacement

I have purchased this policy because I know how well it works. Had an identical policy on my previous car and unfortunately my daughter had an accident in the car. Although she was fine the car was written off. Without this policy I would have been nearly £4000 out of pocket. The claim when through without fuss, very sensitively and quickly. The money comes to you so you can go out and choose a replacement car. I went for exactly the same again but there is no commitment to do this like there is with some of the dealership policies. Policy application process is quick and simple and very cost effective when you compare it to the dealer policy, which incidentally was underwritten by the same company. Would never buy a car without Gap insurance again. Hopefully I will never need to claim on it again but thats what insurance is all about and I cannot afford to take that chance.


Shortfall - Dear Mrs Buttery thank you for taking the time to leave your comments. We hope too that lightening never strikes twice but we can assure you that should it ever happen that we will be here to help.

If ever you would like to talk about your policy please do not hesitate to contact a member of the team on 0800 195 4926.

Kind Regards

Customer Service

Mrs Ruth Alison Buttery

Combined Return To Invoice

Simple to use, build and compare quotes and good price

Mr Christopher James

Combined Vehicle Replacement

So far very easy

Mr Andrew Mark Tunnicliffe

Combined Vehicle Replacement

Easy to use thanks

Mr David Oliver

Combined Return To Invoice

All looks good

Mr Ian Philip Oliver

Combined Vehicle Replacement

Very easy to set up and less that half the cost of the dealer!!

MRS PATRICIA WHITE

Excess Insurance

Fairly happy with the price of the policy, bit disappointed that the 30 day exclusion effectively means I've only got an 11 month policy.


Shortfall - Dear Mr Russell thank you for taking the time to leave your comments. Unfortunately to protect honest policy holders like you from fraudulent claims or excessive prices our underwriters had to include this term. This is in the hope that members of the public do not have and accident today, book their vehicle into the garage and then buy a policy the day after.

We can however let you know that should you decide to renew with us in 12 months time there is no exclusion period and instead your policy cover simply continues.

If ever you would like to talk about your policy or what would happen when you make a claim on your excess cover please do not hesitate to contact a member of the team on 0800 195 4926.

Kind Regards

Customer Service Team

Mr Joseph Russell

Combined Return To Invoice

Good

Mr Jonathan Hallam

Combined Vehicle Replacement

Very easy to use website excellent level of cover for a fair price.

Mrs Jacqueline Holt

Combined Vehicle Replacement

nice and easy

Mrs Joanne Sweeting

Combined Return To Invoice

Easy to understand and process

Mr Morris Thompson

Combined Return To Invoice

Mr Tony Murphy

Combined Vehicle Replacement

easy enough website to use, lets hope I dont have to make a claim.

Shortfall - Dear Mr Archer thanks for taking the time to leave your feedback.

We hope that you do not have to make a claim as well and instead have many happy years of trouble free motoring. However we can assure you that should the worse ever happen that we will be here to ensure that your claim is handled sensitively and payment made at hyper speed.

If ever you would like to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.

Kind Regards

Customer Service

Mr Christopher Archer

Combined Return To Invoice

EXCELLENT VALVE

Mr Calum MCKENZIE

Combined Return To Invoice

Good policy good price

Mr Edward Livesey

Combined Vehicle Replacement

Good cover, competitive price and none of the sales rubbish and fluff

Mrs Susan Harris

Combined Vehicle Replacement

Really good policy for the money easy access on line

Mr David Edwards

Combined Vehicle Replacement

Very quick!

Mrs Sarah Bellis

Combined Return To Invoice

Excellent, easy to use and simple to understand what you are getting for your money.

Miss Hannah Ray

Combined Return To Invoice

good web site, will recommend. thank you

Mr Lee Clark

Combined Return To Invoice

Good explanation notes to guide>


Shortfall - We are so sorry to see that you are anything less than 100% happy with your policy. As you have decided not to leave your name or any indication as to why your where unhappy can you please contact a member of the team on 0800 195 4926. We would be genuinely interested to hear your comments as we know that it is only by listening to you our website visitors and policy holders that we will be able to constantly exceed expectations of levels of customer service.

Kind Regards

Customer Service Team

Customer Decided Not To Leave Their Name

Combined Vehicle Replacement

Mr Paul Harrison

Combined Return To Invoice

So far so good and much better prices than Audi quoted

Mr Michael Jones

Excess Insurance

Couldn't be easier and I have piece of mind too!

Mr Shaun Grundon

Combined Vehicle Replacement

Spot on in terms of cover and loads cheaper than my dealer. Well done!

Mr Stephen Fisher

Combined Vehicle Replacement

The right price for the cover

Mr Paul Pearson

Finance & Contract Hire Gap

I would of awarded 10 but as the maximum is 5 this is an easy 5 stars.

Mr Rodney Wilkinson

Combined Return To Invoice

Mr Michael Booth

Finance & Contract Hire Gap

A+

Mr Laurence Hughes

Combined Return To Invoice

Thank you

Ms Janette Robinson

Combined Vehicle Replacement

GOOD

Mr IAN LANDS

Tyre Insurance

Good cover fair price

Mr Mark James

Excess Insurance

FIVE STARS

Mrs EMMA LLOYD

Combined Vehicle Replacement

I have never seen the need for gap cover but then I have never spent such a huge amount on a car. I also know that if anything happened to it I could never be able to afford to buy another. We are planning to keep my car indefinitely so long cover is also very attractive.

Mrs Helen Ward

New Car Scratch and Dent

Much better value for money than the £500 my local garage wanted

Mrs Jennifer Wainwright

Combined Vehicle Replacement

Quick, simple, straightforward

Mr Keith Jones

Combined Return To Invoice

I found your quoting and purchase pages very easy to use

Mr Andrew Swift

Combined Return To Invoice

5 stars

Mrs Anna Hargreaves

Combined Vehicle Replacement

Good explanation of what GAP insurance is and how it compares with what the vehicle manufactures dealers offer.

Mr Peter Morris

Finance & Contract Hire Gap

Thank you! My dealership were trying to sell me a 3 year plan at a cost of £359 even though I was only contract hiring for 2 years. I've saved £280!!

Mrs Isobel Martin

Combined Vehicle Replacement

Excellent advisor support and policy terms

Mr Andrew Padmore

Combined Return To Invoice

Mr Alyn Wilkinson

Combined Vehicle Replacement

Brilliant! Ease of use, lots of info... Excellent service

Mr John White

Excess Insurance

OK

Mr Kenneth Granger

Combined Vehicle Replacement

Thank you

Dr Dale Cartwright

Combined Return To Invoice

good price quick and easy

Mr Martin Jackson

Combined Return To Invoice

Very clear, userfriendly site. Very good value for money.

Mrs Isabelle Wall

Combined Vehicle Replacement

Excellent

Mrs Susan Birdsall

Combined Return To Invoice

Mr Andrew Turner

Excess Insurance

Customer service is good

Miss Rhea Pulling

Combined Vehicle Replacement

Value for money

Mrs Naomi Harries

Finance & Contract Hire Gap

Easy to get quotes and relatively easy to understand the policy

Mrs Nicola Scott

Combined Vehicle Replacement

After the warning from my dealer about buying elsewhere, after reading the policy and talking to a customer service rep there really is no catch. No small print and nothing waiting to jump out. Just much better deal.

Mr Simon Ashworth

Combined Vehicle Replacement

The website was easy to use with good pricing. Trust I never have to find out if the claims service is as good as the website. LF.


Shortfall - Dear Mr Fishman thank you for taking the time to leave your feedback. We would like to take the opportunity to assure you that just like you we consider what happens when you make a claim to be the single most important aspect of your policy and this is where we honestly believe we excel. We hope you have many happy years of motoring, however should you ever need to make a claim you can rest assured that it is will be just as simple and as straight forward.

Kind Regards

Customer Service Team

Mr Leonard Fishman

Excess Insurance

10/10

Miss Jodie Brooks

Combined Vehicle Replacement

Competitive price, but as for the performance of the company if I have to claim I don't know, nor could I find reviews telling me this.


Shortfall - Dear Mr Richardson thank you for taking the time to leave your feedback. We understand that for you as well as us the single most important aspect is what happens when you make a claim. We can assure you that this is and always has been we where genuinely believe we excel.

We do have many reviews regarding claims procedure and handling and we have be told that where as at the moment they are published as normal they will soon be split out so as to make it easier to find.

In the meantime thank you for choosing Shortfall. We hope that you will never need to make a claim and will instead have many years of trouble free motoring however should the worst ever happen we can assure you that our claim's team will be here to make sure that it is as simple, stress free and quick as possible.

If ever you would like to discuss your policy or any aspect of your cover please do not hesitate to contact a member of the team on 0800 195 4926.

Kind regards

Customer Service Team

Mr Peter Richardson

Finance & Contract Hire Gap

Easy to do initial quote and price was good. The bit that almost stumped me was that i had to add to basket and then continue but i was clicking the register button trying to register to complete. Eventually got there though


Shortfall - Dear Mr Bell thank you for taking the time to leave your comments. The checkout bar should appear the moment that you select buy. With this in mind we have asked our IT department to review your comments.

In the meantime once again thank you for your feedback as we genuinely appreciate your comments and know that it is only by listening to our customers and website visitors that we will be able to maintain our levels of customer service.

Kind Regards

Customer Service

Mr Barry Bell

Combined Return To Invoice

GOOD

Mrs Maria Long

Combined Return To Invoice

As I would expect any reputable insurance company to be so nothing really out of the ordinary.


Shortfall - Dear Mrs Murphy we are so sorry to see that you where anything less than 100% or 5 star happy with either our systems, policies.

We value your feedback so with this in mind if you could please contact a member of the team on 0800 195 4926 we would appreciate your comments.

Kind Regards

Customer Service Team

Mrs Abigail Murphy

Excess Insurance

Only just purchased the policy - The site was quick and simple; with the best price I could find. It remains to be seen how good the insurance is if I need to claim - I'll post my experience should I be unfortunate enough to have to make a claim.


Shortfall - Dear Mr Kearney thank you for taking the time to leave your feedback. We hope that you never need to make a claim however should you ever need to we will post your feedback immediately alongside your first review. Once again thank you for choosing Shortfall.

Kind Regards

Customer service Team

Mr Andrew Kearney

Combined Vehicle Replacement

Very easy to set up online

Mr Andrew Taylor

Combined Vehicle Replacement

a straight forward transaction

Mr Geoffrey Miles

Combined Return To Invoice

Just purchased online over the internet. It was easy to understand and configure the right insurance products.

Mr Nunzio Dugo

Combined Vehicle Replacement

5 stars for price, cover and ease of use

Mrs Catherine Holbrook

Combined Vehicle Replacement

Mrs Fiona Browne

Finance & Contract Hire Gap

Unable to comment on customer service as purchased over the internet. Internet purchase very happy and easy.

Mr Jon Gabb

New Car Alloy Wheel Insurance

Mr Mark Kendall

New Car Alloy Wheel Insurance

a straight forward transaction.

Mr Kultar Banga

Finance & Contract Hire Gap

Great Rates & easy to complete

Mr Thomas Pickersgill

Combined Vehicle Replacement

Great

Ms Jackie Marshall

Combined Vehicle Replacement

Best value and (seemingly) fewest complications/caveats.

Mr Andrew MacLellan

Finance & Contract Hire Gap

EXCELLENT!

Miss JANE NELSON

Combined Return To Invoice

Normal process, without problems as would be expected.

Mr David Galea

Combined Vehicle Replacement

VERY EASY

Mr NICHOLAS BATTY

Combined Vehicle Replacement

Simple and efficient - and good value

Mrs Beverley Potter

Combined Return To Invoice

Looks good so far and easy to set up, hope I don't need it.


Shortfall - Dear Mr Wadsworth thank you for taking the time to leave your comments. We can assure you that should your ever need to make a claim that it will be just as simple and straight forward.

Kind Regards

Customer Service Team

Mr Paul Wadsworth

Combined Return To Invoice

Much better value for money than garage policy

Mr David Rickman

Combined Vehicle Replacement

I've only just taken out the policy online, I haven't needed to speak to anyone (fingers crossed I'll never need to). I don't feel I can really comment either way on your customer service but I have no complaints so far.

Mrs Avril Woodhouse

Excess Insurance

I am happy with the policies you provide

Miss Leanne Robinson

Combined Vehicle Replacement

A lady called XXXX answered pertinent questions about my choice of GAP insurance which gave me confidence to go ahead and purchase a policy. Many thanks.

Mr Keith Jamieson

Combined Return To Invoice

5

Mr Spencer Levene

Combined Return To Invoice

Great price. Saving about £300 compared to my dealer quote. Very pleased.

Mr Simon Calvert

Combined Vehicle Replacement

5 Stars - Comprehensive cover and excellent price.

Mr Simon Gates

Combined Return To Invoice

XXXX was absolutely fantastic. She was extremely clear and a deep knowledge of the products she is selling.

Mr ANDREA DIFORTI

New Car Alloy Wheel Insurance

Great to have peace of mind!

Mr Benjy Levey

Combined Vehicle Replacement

I have spoken to a couple of staff at the company on the telephone and they have both been very helpful, polite and knowledgeable. They both gave me excellent customer service along with a very good price for the product I purchased which was the Combined Vehicle Replacement GAP Insurance. Thanks again, I would have no problems in recommending shortfall to family and friends. Mr Roy Scanlan an Audi A3 owner from XXXXX, Lancashire.

Mr Roy Scanlan

Excess Insurance

Good

Miss Helen Williams

Excess Insurance

It is what it says on the tin

Mr Joshua Abramson

Combined Return To Invoice

Great price and simple and easy to understand. Saved me a fortune again my dealer quote.

Mr Stuart Clark

Excess Insurance

Mr Robert Evans

Combined Vehicle Replacement

Excellent customer service support and good cover

Mr Jack Ross

Combined Return To Invoice

Mr Ronald Jackson

Excess Insurance

GOOD

Mr IAN HAGAN

Combined Vehicle Replacement

Garage quote was in excess of £600. Your quote was less than £200 for comparable cover so I will most certainly recommend.

Mr Donald Thompson

Combined Vehicle Replacement

Very simple to use, good cover and exceptional price, an easy 5 stars

Mr George Anderson

Combined Return To Invoice

Just taken out policy - happy so far

Mr Richard Cavaye

Combined Return To Invoice

very good

Mrs Sally Downs

Finance & Contract Hire Gap

a1

Mr Paul Pickworth

Combined Return To Invoice

website was very easy to use... buying the policy was very straight forward. So far, I'm very happy :)

Mr Mark Stephenson

Excess Insurance

easy and quick

Miss Jennifer Winston

Excess Insurance

Miss Kate Henderson

Combined Vehicle Replacement

great

Mrs Helen Morgan

Combined Vehicle Replacement

Good cheap service. Would like to see the summary of what I am purchasing just before payment.

Shortfall - Dear Mr Browne thank you for taking the time to leave your comments. The system should so you a complete summary of personal details and policy information right up until you click the payment page. We are not sure why this was not the case and have asked out It department to investigate and test our systems.


In the meantime once again thank you for your feedback and thank you for choosing Shortfall

Kind regards

Customer service

Mr Clinton Browne

Combined Return To Invoice

Ok

Mr Ian Dixcee

Alloy Wheel Insurance

Easy to setup and good prices, very helpful staff on the phone.I suppose the proof of the policies will be if I need to claim?? Will the service be 5 Star then? I hope so!!


Shortfall - Dear Mr Acford we can assure you that should you ever need to make a claim it will be just as simple.

Kind Regards

Customer Service

Mr David Acford

Combined Vehicle Replacement

Mr Mark Lyons

Combined Return To Invoice

Great easy to use site - plus you cover cars over £75k!

Mrs Alexandra Bryant

Combined Return To Invoice

*****

Mr James Andrews

Combined Vehicle Replacement

simple and clear website

Mr Zhi Wang

Combined Vehicle Replacement

Mrs Helen Phillips

Combined Return To Invoice

We were quoted exactly the same insurance when purchasing our new car via Inchcape, through the insurance broker Ageas, and underwritten by UK General Insurance Limited. The policies purchased were at least 50% cheaper. The website was very easy to use and the keyfacts, examples, and policy documents easy to access and read.

Mrs LISA BARNES

Finance & Contract Hire Gap

Very simple process and the best prices I could find!

Mr Marc Seager

Combined Vehicle Replacement

Very happy - clear website; helpful staff on phone - a good policy at a great price.

Rev Simon Killwick

Combined Vehicle Replacement

I will recommend to friends and family. I already know that my dad is fuming as he purchased a Skoda in May and paid over £350 for his policy.

Mr Garry Robertson

Combined Return To Invoice

Found the site easy to use and well set out.

Mr Martin Walters

Combined Vehicle Replacement

A

Mr Justin Bright

Excess Insurance

so far so good.

Miss Bridgit Moate

Combined Vehicle Replacement

Very Happy

Miss Clare Pennyfather

Combined Return To Invoice

I was recommended to use you by my garage who no longer offers gap insurance

Mrs Wendy Williamson

Combined Vehicle Replacement

Highly recommended and mentioned on Which?. For me was very reassuring as Which do not normally mention anything but the best.

Mr David Jones

Combined Vehicle Replacement

Satisfactory

Mr Robert Lang

Combined Vehicle Replacement

Mr Mark Cain

Finance & Contract Hire Gap

very happy with the policy

Mr Robert Joseph

Finance & Contract Hire Gap

good

Mr Rawad Aboushhiwa

Combined Vehicle Replacement

No problems

Mr Graeme Gordon

Combined Vehicle Replacement

Mr Mark Langford

Combined Return To Invoice

Great telephone support and much better than my premium quoted than my garage who incidentally wanted nearly six times the cost.

Mr Simon Bailey

Combined Vehicle Replacement

Satisfactory

Dr Melaine Baker

Combined Return To Invoice

Good experience so far


Shortfall - Dear Mrs Crosthwaite thank you for taking the time to leave your comments. You can also rest assured that it is our job to make sure that should you ever need to make a claim that it is just as good if not better.

Kind Regards

Customer Service Team

Mrs Anne Crosthwaite

Finance & Contract Hire Gap

After being a little unsure how much I need to apply for, XXXX was extremely helpful and friendly and saved me well over £200. Thank you.

Mr Peter Smith

Combined Return To Invoice

Excellent value and easy to administer

Mr Edward Short

Excess Insurance

VERY QUICK AND EASY PROCESS.

Miss Jenny Irwin

Combined Return To Invoice

Super cover and still about £30 less than I could anywhere else.

Mr Logan O'Brien

Finance & Contract Hire Gap

Excellent

Mr Raymond Whitehead

Combined Vehicle Replacement

excellent to be able to look at all the different types of cover in one place and not have to flick from one screen to another

Mr Peter Todd

Combined Return To Invoice

Five Stars

Mr John Hope

Combined Vehicle Replacement

Well explained and reasonable price.

Mrs Sharon Anderson

Combined Vehicle Replacement

CLEAR PROCESS, GOOD PRODUCTS

Mr Andrew Dunne

Combined Return To Invoice

Sounds good

Miss Annemieke Van Der Vaart

Combined Vehicle Replacement

After carrying out my own extensive research you came highly recommended, the competitive price is also an advantage.

Mr David Warren

Combined Return To Invoice

Quick, simple to follow terms and excellent price.

Mr Darren Simpson

Combined Vehicle Replacement

I paid £449 at the dealers for GAP cover and only £134 with you for the same, if not better cover. On finding this I used my 30 day cancellation right with the dealer which then charged me £35 to do so, but I am still in pocket by £280 - a sure fire winner. I hope not to have to use it but at the price it beats the competition hands down.

Mr Michael Parker

Combined Return To Invoice

Mr Callum Roberts

Alloy Wheel Insurance

Superb price

Mrs Karen Mitchell

Excess Insurance

Good value for money and increasing my excess just £250 means my car insurance is £72 less.

Mr Robert LLoyd

Combined Return To Invoice

Easy to understand website

Mrs Denise Growney

Combined Vehicle Replacement

Very easy to set up

Mr Oliver Pritchard

Combined Return To Invoice

Easy to set up. Good price. Paying monthly is convenient.

Mrs Susan Jackson

Excess Insurance

Mr Paul Baker

Excess Insurance

Much cheaper buying direct

Mr Alan Chesters

Excess Insurance

Good

Mrs Sue Rowe

Combined Return To Invoice

Mr James Dunn

Combined Vehicle Replacement

Online service OK, apart from not finding the vehicle details automatically.


Shortfall - Dear Mrs Lambert thank you for taking the time to leave your comments. Unfortunately our system relies on DVLA. This means that during the recent DVLA website and system issues we have experienced, slower than normal service from them and in parts none at all.

Our system will allow you to our type vehicle details however where ever possible it will attempt to fill in all the information needed.

Although this was beyond out control we apologise for any inconvenience and would like to take the opportunity to thank you for your feedback.

Kind Regards

Shortfall Customer Service Team

Mrs Gillian Lambert

Excess Insurance

very happy

Miss Nicola Moss

Combined Vehicle Replacement

Good Value. System Easy To Use.

Mr Howard Gill

Combined Return To Invoice

Payment options schedule was confusing. Not clear distinction between cash payment and instalment payment.


Shortfall - Dear Mr Gilbert. Thank you for taking the time to leave your comments. We will pass this on to the relevant departments for review.

Once again we really do appreciate your feedback.

Kind regards

Shortfall Customer Service Team

Mr Neil Gilbert

Combined Return To Invoice

Was recommended to use you by my farther in-law who already has some policies with you.

Mr Lewis Hixman

Combined Return To Invoice

I had originally purchased gap direct from my Skoda dealer for £395.00. Your cover is just as comprehensive but is less than half the price. I will most certainly recommend to friends and family.

Mrs Anna Chambers

Combined Return To Invoice

Very simple procedure, good cover and excellent price - 5 stars

Mrs Janette Amos

Combined Vehicle Replacement

GAP and Alloy cover taken, prices are very good, particularly when comparing to Dealership and cover looks comparable. System was easy to use to get quotes, buy and download documentation.

Mr Mark Pinney

Combined Vehicle Replacement

Superior cover and better price than the quote offered by the supplier of my car.

Mr Stephen Moyles

Combined Return To Invoice

Excellent 5 stars

Mrs Helen Thomas

Combined Return To Invoice

Mr Norman Hall

Combined Return To Invoice

You where highly recommended cover and UK based which is always a good point in my book!

Mr Paul Swain

New Car Alloy Wheel Insurance

So far so good

Mr Charles Frith

Combined Vehicle Replacement

Spot on terms and great value for money, shame you do not offer normal car insurance as well.

Mr Mark Vaughan

Combined Vehicle Replacement

Very good website - wasn't sure how to defer the gap policy and then saw I had the chance to choose the start date.

Shortfall - Dear Mr Hallas thank you for taking the time to leave your feedback. Our system has been designed to be as simple as possible with lots of help and extra information and we are sorry had you had any issue what so ever as the last thing that we would ever want for a customer to be uncertain about how to ensure that they have the right cover.


We will pass your comments on the the IT department for review.


Once again thank you for your comments.

Kind Regards

Customer Service Team

Mr Clive Hallas

Combined Return To Invoice

GOOD COVER WHICH IS JUST AS GOOD AS MY GARAGES FOR £400 LESS. NOT REALLY A DIFFICULT CHOICE?

Mrs CAROL HAYES

Combined Return To Invoice

Mrs Lynda Quinn

Combined Return To Invoice

Easy to set up policy

Mr Gary English

Combined Return To Invoice

application process simple and quick

Mr Roger Chadwick

Combined Vehicle Replacement

Excellent easy to understand and set up.Value for money.

Mr Joseph Palmer

Combined Vehicle Replacement

Superb call centre back up and good cover competitively priced.

Mrs Jacqueline Fraser

Combined Return To Invoice

Highly recommended

Mr David Saunders

Combined Return To Invoice

Good Value for Money

Mrs Susan Campbell

Combined Return To Invoice

much simpler and cost efficient than expected

Mr Stephen Watt

Combined Vehicle Replacement

Very easy website to understand

Mrs Jennifer Evans

Combined Return To Invoice

Happy so far with information given

Mrs Tara Carr

Combined Vehicle Replacement

policy start date on form is confusing as it comes after reference to the general car insurance


Shortfall - Dear Mr Henry thank you for taking the time to leave your comments. At present there is a question mark which expands to explain that this is the date that you would like your policy to start. However we will pass your comments on to the Tech Team for them to review and if needs be make more prominent.

Once again thank you for your feedback.

Kind Regards

Customer Service Team

Mr Paul Henry

Alloy Wheel Insurance

Much better value for money than the policy offered by my garage

Mr David MacMillan

Combined Vehicle Replacement

Having the option of limits up to 50k makes a big difference and gives extra peace of mind right the way until the end of the policy.

Mrs Brenda Shaw

Combined Return To Invoice

Good

Mr Noel Spencer

Combined Vehicle Replacement

So far so good


Shortfall - Dear Mr Marcantonio thank you for taking the time to leave your comments. We can assure you that should you ever need to make a claim, change your details, or transfer your policy it will be just as simple.


Kind Regards

Customer Service

Mr Roberto Marcantonio

Combined Return To Invoice

Mr David Byrne

Combined Vehicle Replacement

Good terms, excellent price and UK based all plus points for me

Mr William Cole

Combined Vehicle Replacement

Straight Forward and easy to use Competitive Price

Mrs Susan Hands

Combined Return To Invoice

Very easy process to purchase GAP and excess insurance

Mr David Pritchard

Combined Return To Invoice

GOOD

Mr Mukesh Kanbi

Alloy Wheel Insurance

Although most of the policies seem very much of a much'ness yours where yours where about the best price and terms I could find on Google

Mr Raymond Edwards

Combined Return To Invoice

m


Shortfall - Dear Miss Kane we are so sorry to see that you where anything less than 100% satisfied with our service or systems. As you have not left any feedback can you please contact a member of the team on 0800 195 4926 as we genuinely value your comments.


Kind Regards

Customer Services Team

Miss Charlotte Kane

Combined Vehicle Replacement

Mr Gerald Young

Combined Vehicle Replacement

Fair price & good terms. Systems are simple enough to use and there are not too many long forms to complete.

Mr Richard Cooper

Excess Insurance

good value for money

Mr Andrew May

Combined Vehicle Replacement

simple enough to use good credentials which stack up and UK based

Mr Paul Roach

Combined Vehicle Replacement

Made it very easy to purchase on monthly instalments and explained each step to help me decide

Mr Paul Oxley

Combined Return To Invoice

Better level of cover than my garage and almost 50% less in cost

Mrs Anna Brown

Alloy Wheel Insurance

Competitive and easy to navigate.

Mr Marlon Richardson

Combined Vehicle Replacement

Quick and simple to use with good cover and very competitive price

Mr James Allenby

Combined Vehicle Replacement

Good explanations of the different cover types.

Mr Harold Quinn

Combined Return To Invoice

GOOD

Mr RICHARD THOMAS

Combined Vehicle Replacement

Happy

Mr David Risebury

Combined Return To Invoice

Your policy is a little more complicated to understand than perhaps others but ultimately it is a very comprehensive cover and the price is excellent.


Shortfall - Dear Mrs Pemberton thank you for your comments, we are currently working with are underwriters to make the policies a little easier to understand. The terms and features, so how the policy works when you make a claim, will remain the same but we hope that the wording will be made even simpler.

Once agin thank you for taking the time to leave your comments as we genuinely appreciate your feedback.

Kind Regards

Customer Service

Mrs Kathryn Pemberton

Combined Vehicle Replacement

Pain Free so far and can only hope it'll be the same if I have to make a claim.


Shortfall - Dear Mr Duncan we can set your mind at rest that every precaution possible has been taken to ensure that our claims process is as simple as straight forward as possible and that additionally we are here to help each step of the way.

Once again thank you for taking the time to leave your comments>

Kind Regards

Customer Service Team

Mr Craig Duncan

Finance & Contract Hire Gap

Excellent

Mr Liam Chambers

Combined Return To Invoice

Would recommended

Mrs Lisa Mountford

Combined Return To Invoice

Simple to understand policy and very good price. The fact that you are one of the few who are UK based also helps to give added peace of mind.

Mr George Browne

Combined Return To Invoice

was simple enough but could not get key insurance to go with the gap and excess insurance


Shortfall - Dear Mr Routley thank you for taking the time to leave your comments. As of the 1st of August 2014 we have withdrawn our key insurance policies. We have that this did not inconvenience you and genuinely do appreciate your feedback.


Kind Regards

Customer Service team

Mr John Routley

Combined Return To Invoice

Fair price for the likelihood of me making a claim and coincidentally about the cheapest I could find.

Mrs Karen Austin

Combined Return To Invoice

Good to use and simple to compare.

Miss Natelie Thomas

Combined Return To Invoice

Simple to build quote, policy terms and little wordy but conditions seem sound. Also backed by UK based company ****

Mr Ian George McCallum

Combined Vehicle Replacement

Quick and easy process

Miss Rebecca Radigan

Combined Return To Invoice

good :-) easy to get quotes and price is much better than the premium my garage offered even though your policy seems to do more.

Mr Raymond Thomas

Combined Vehicle Replacement

5 stars

Mr Peter Jackson

Combined Vehicle Replacement

Superb service and well explained levels of cover. The 5 star rating is also very reassuring.

Mr Norman Hodge

Combined Vehicle Replacement

Quick, good levels of cover and very competitive price

Miss Gemma Harman

Combined Return To Invoice

Excellent *****

Miss Jacquie Bryant

Combined Return To Invoice

Excellent, good terms and very simple systems

Mr Jason Williams

Combined Return To Invoice

Very good

Mr Roger Phillips

Alloy Wheel Insurance

good

Mrs Rebecca Jones

Combined Return To Invoice

The form could be a little clearer, at one point it asks if you have COMP insurance on the vehicle & the next question is start date of policy, I took that to mean the start date of the COMP insurance not the start of the GAP insurance maybe it should be rephased as "What date you want the GAP policy to start"


Shortfall - Thank you for leaving your comments we will pass this to the relevant department for review.

In the meantime once again thank you for choosing Shortfall and thank you for your feedback.

Kind Regards

Customer Service

Mr Damon Cranny

Excess Insurance

Quick and simple and good price

Mr Michael Wide

Excess Insurance

Much cheaper then the policy my own bike insurance company quoted.

Mr James Baker

New Car Scratch and Dent

Much more reasonable price than the ridiculous quote my dealer gave me.

Mr John Kingswood

Combined Vehicle Replacement

Great very helpful

Mr Robert Barzda

Combined Vehicle Replacement

The process was straight forward however, what is included in my policy is still a little unclear to me


Shortfall - Dear Mr Minchin Thank you for taking the time to leave your comments. We are so sorry to see that you where anything less than 100% or 5 star happy. We try where ever possible to put as much information as possible on our systems and are concerned that you still have questions. With this in mind can you please contact us on 0800 195 4926 where a member of the team will explain how your level of gap insurance would work if ever your vehicle was written off.


Once again thank you for your feedback

Kind Regards

Customer Service

Mr Jason Minchin

Combined Return To Invoice

The booking was easy, hopefully not need to claim.

Dr RAMAN Uberoi

Combined Vehicle Replacement

Great price UK based cover and higher limits.

Mr David Howard

Combined Vehicle Replacement

Second Policy family has taken out.Good value cover.

Mr Matthew Schaanning

Finance & Contract Hire Gap

Very clear and simple to fill in. Would def recommend.

Mr Matthew John Stevens

Combined Vehicle Replacement

Mrs Caroline Anderson

Combined Return To Invoice

Miss Louise Goddard

Combined Return To Invoice

Happy with the price and website, so far so good

Mrs Fiona Stilwell

Finance & Contract Hire Gap

The web site worked well and had lots of information regarding policies and options. I hope to not use the policy but will sure feedback should I do so.


Shortfall - Dear Mr Bonito thank you for taking the time to leave your comments. We can assure you that should you ever need to make a we will be here to assist.

Once again thank you for your comments


Kind regards

Customer Service Team

Mr Mark Bonito

Combined Vehicle Replacement

A good clear website that explained the different policies very clearly. good competitive prices.

Mr Keith Williams

Combined Vehicle Replacement

Miss Julie Foreshaw

Combined Return To Invoice

Example explanations how the cover works when you make a claim really help.

Mr George Knight

Combined Return To Invoice

Simple to use, good price and excellent conditions for cover

Mr Henry Williams

Combined Vehicle Replacement

Easy website to understand

Mr Martin Colley

Combined Vehicle Replacement

Straighforward. Thankyou

Mr Christopher Bowen

Combined Vehicle Replacement

5 stars

Ms Susan Downs

Combined Return To Invoice

good value for money and excellent terms

Mr Andrew Billington

Finance & Contract Hire Gap

excellent website, quick and easy system

Mr Angus Benzie

Combined Vehicle Replacement

most competitive price I could find - 5 star

Mrs Nicola Wyatt

Excess Insurance

5

Miss Bethan Smith

Combined Return To Invoice

Good comparisons and examples of cover and very competitive price

Mrs Joanne Wilson

Combined Return To Invoice

Quick and easy so far

Mr James Hinckley

Combined Vehicle Replacement

Mrs Lillian Simpson

Finance & Contract Hire Gap

very easy to complete the online application form.

Mr Antony Appleby

Combined Vehicle Replacement

Price and cover looks good so far, hopefully if I need to use it, it will be as good as it looks on the Tin!


Shortfall - Dear Mr Moy thank you for taking the time to leave your comments. We totally agree that the acid test for any insurance is what happens when you make a claim and this is where we genuinely believe that our policies are head and shoulders above the rest. With this in mind we can also remind you that should you ever need to make a claim it really will be as simple and as easy as possible and that we will be here to assist every step of the way.

Once again thank you for your comments.

Kind regards

Customer Service

Mr Justin Moy

Excess Insurance

Simple

Mr Matthew Ingram

Excess Insurance

:-)

Miss Natalie Pemberton

Excess Insurance

Mr Rupert Davies

Combined Vehicle Replacement

Got a quote for five years, better cover and half the price the dealer wants for three!

Mr Karl Toomey

Combined Vehicle Replacement

good price and simple terms

Mr Anthony Bradshaw

Combined Return To Invoice

Thank you

Miss Andrea Parkhouse

Combined Vehicle Replacement

Excellent service quick and easy. Thank you Mick Greenwood

Mr Michael Greenwood

Combined Return To Invoice

good to be offered what I can have instead of spending time reading about cover I am not eligible for

Mr Neil Morrison

Combined Return To Invoice

funky system which is still very user friendly 5 stars

Mr Martin Robinson

Combined Vehicle Replacement

Policy terms are a little wordy but cover seems solid and underwriter is someone I have heard of unlike a lot of others on the net. One point off for the wordy terms so hence 4 star.

Mr Leslie Johnathan Cairns

Combined Vehicle Replacement

Mr John Roberts

Combined Vehicle Replacement

Quick and super efficient

Mr Terrance Hanson

Combined Vehicle Replacement

Good site and quotation

Mrs Louise Henderson

Combined Return To Invoice

Called the 0800 number as I had a few additional questions and the guy could not be more helpful. Have purchased a bundle deal and an add on and all of this was less than one of your competitors.

Ms Hazel Smith

Combined Vehicle Replacement

Bundled policies were not comprehensive and prices varied....


Shortfall -Dear Miss Bottomley thank you for taking the time to leave your feedback. We are so sorry that you where anything less than 100% happy with our systems and service. We will pass your comments on to the relevant departments who will review the bundle options.

Once again we really do appreciate the feedback.

Kind regards

Customer Service.

Miss Tracy Bottomley

Combined Vehicle Replacement

VERY EASY TO USE AND STAND OUT PRICE EVEN IN COMPARISON TO YOUR COMPETEITORS.

Mrs ROSE HUGHES

Combined Return To Invoice

Good service

Mr Daniel Castle

Combined Return To Invoice

Good service

Mr Daniel Castle

Combined Return To Invoice

Only negative is that apart from the policy document, it is not made clear that this policy covers theft (Without Recovery) as well as total write-off. If people think this is not covered than this could cost you business.


Shortfall - Thank you for your comments. We do cover theft as the FCA and our insurers class total loss as accident and theft. That said we will pass your comments on the relevant departments so that they can make this point more clear to fellow policy holders and website visitors. Once again thank you for taking the time to leave your comments and for bring this to our attention.

Kind Regards

Customer Service

Mr Terry Stuart

Finance & Contract Hire Gap

Excellent to follow and simple to navigate.

Mr Martin Green

Finance & Contract Hire Gap

QUICK AND EASY TO UNDERSTAND

Miss Ilona Armitage

Combined Vehicle Replacement

Only just bought the policy, but offer some good products and value. System was nice and easy to use. So overall satifaction. Lets see how they fare if/when it comes to claiming.


Dear Mr Amin thank you for taking the time to leave your comments. We can assure you that if your vehicle is written off that we will be here to make the claims process as easy and smooth as possible and assist every step of the way.

Kind regards

Customer Service

Mr Upesh Amin

Combined Return To Invoice

Very simple and easy to use!

Mr Robert Turpin

Finance & Contract Hire Gap

I spoke to one of your sales team called XXXX. He was really helpful, non pushy and excellent at explaining all the details. He was the reason I decided to take the policy with you. Thank you

Miss Analeize Lawson

Combined Vehicle Replacement

After evaluating a number of Vehicle Replacement GAP Insurers I contacted Shortfall and found them not only to be very competitively priced, providing exactly the cover I was looking for, but, gave me helpful advice when contacted by phone.

Mr Clive HICKS

Combined Vehicle Replacement

excellent

Miss Linda Rowson

Combined Vehicle Replacement

Much more competitively priced than my dealership

Miss Valarie Thompson

Finance & Contract Hire Gap

Happy with my purchase. All the testimonials are about the purchase of the policy and none about the claims experience, now I understand why as this box pops up after payment. The policy has a 5 Star Defaqto rating if you look at the defaqto website and search for shortfall.


Shortfall - Thank you for your comments. We are in the process of integrating a separate testimonials page for claims handling and will update our systems as soon as possible. In the meantime you can also leave feed back via our "contact us" form as well email and voice recording.

Once again thank you for taking the time to leave your feedback.

Kind Regards

Customer Service

Mr Ian Hampson

Finance & Contract Hire Gap

Mr John Hall-Brookman

Alloy Wheel Insurance

Good value for money :-5 stars

Mr Edward Lloyd

Alloy Wheel Insurance

Mrs Janice Raymont

Combined Vehicle Replacement

Quick easy to understand and good T&C's

Mrs Sandra Hughes

Combined Vehicle Replacement

Found the Shortfall policies to be equal or better, in terms of cover, than those offered at the dealership and a lot better value for money.

Miss Trudi Adams

Combined Vehicle Replacement

Excellent systems & fair price

Mr John Stubbs

Combined Vehicle Replacement

good policy terms

Mrs Kathryn Atherton

Excess Insurance

good

Mr Johnathan Shone

Alloy Wheel Insurance

Comprehensive Policy which was easy to read and purchase

Mr Charles Ogg

Finance & Contract Hire Gap

Mr Martin Rosen

Finance & Contract Hire Gap

good value for money and UK based

Mr Colin Grensinger

Tyre Insurance

Very Happy easy to deal with

Mr Peter Leaney

Combined Vehicle Replacement

Good rates.

Dr Grant BENFIELD

Combined Return To Invoice

Purchasing process was professional and easy.

Mr Matt Stanley-Webb

Combined Vehicle Replacement

easy and quick

Mr Shailet Patel

Combined Vehicle Replacement

Excellent facility, full of information which makes comparing levels of protection very straight forward

Mr Andrew Lloyd

Combined Vehicle Replacement

Mr Joshua Bailey

Combined Vehicle Replacement

So far so good. Can't comment beyond buying the policy

Shortfall - Dear Mr Hughes thank you for taking the time to leave your comments, we can assure you that making a claim will be just as easy.

Kind Regards

Customer Service

Mr Martin Hughes

Excess Insurance

Excellent telephone support

Mrs Wendy Salter

Finance & Contract Hire Gap

Ok

Mr Martin Holmes

Combined Vehicle Replacement

GOOD

Mr Sheng Xiao

Combined Return To Invoice

Straight forward and good price

Mr Paul Van Riel

Combined Vehicle Replacement

Very easy to get quote and complete forms. Rang helpline with a query, got answered quickly and spoke with helpful, pleasant advisor

Mr JOHN IVAN BLACK

Combined Vehicle Replacement

Mr John Williams

Combined Return To Invoice

Good

Mrs Janet Marley

Scratch and Dent Insurance

Have only just applied for this insurance on a brand new car. Have taken out this insurance as it is substantially cheaper than the dealers. The proof of the pudding in all these things is how you handle a claim if one should arise.

Shortfall - Dear Mrs Davies we can assure you that making a claim will be just as easy and that we will be here to help every step of the way.

Kind Regards

Customer Service

Mrs Sheila Davies

Scratch and Dent Insurance

Have only just applied for this insurance on a brand new car. Have taken out this insurance as it is substantially cheaper than the dealers. The proof of the pudding in all these things is how you handle a claim if one should arise.

Shortfall - Dear Mrs Davies we can assure you that making a claim will be as simply and easy as possible and that we will be here to assist every step of the way.

Kind regards

Customer Service

Mrs Sheila Davies

New Car Scratch and Dent

Mr Lee McIntyre

Finance & Contract Hire Gap

excellent from start to finish

Mr Thomas Young

Combined Return To Invoice

I found the whole process easy, the communication I had with the enquiry staff was professional and friendly.

Miss Julie Wade

New Car Alloy Wheel Insurance

Very good process

Mr Tim Taylor

Combined Return To Invoice

wonderful service

Miss Amy Morris

Combined Vehicle Replacement

I found your systems easier to navigate and the policy easier to understand.

Mr Christopher Haywood

Combined Return To Invoice

Good examples, clear info and instead of having to flick from page to page everything is in one place. I do think that some of your pictures are a bit funky though. lol

Ms Racheal Reeve

Combined Vehicle Replacement

Good value, fair price quick and easy to quote.

Mr David Simmons

Combined Return To Invoice

EASY TO SET UP. GOOD PRICE.

Miss JANE DAVIES

Combined Vehicle Replacement

Mrs Diane Fletcher

Combined Return To Invoice

Nice and easy so far

Mr James Roberts

Combined Vehicle Replacement

very competitive price A +

Miss Tina Brian

Combined Return To Invoice

Your policy for 5 years is still less than half the price of my dealers ( 3years ) which I add did not seem as comprehensive.

Mr Leo Marciante

Combined Vehicle Replacement

A++++

Mrs Pamela Roberts

Combined Vehicle Replacement

clear and easy to understand, 5 Stars

Mr Marc Webster

Combined Vehicle Replacement

If my dealership had quoted a more realistic price I may not of bothered to look around. Glad I did although it was a lot more complex than I had originally thought.

Ms Margaret Howe

Finance & Contract Hire Gap

Mrs Tracy Ashworth

Combined Vehicle Replacement

Mrs Susan Jones

Combined Vehicle Replacement

Good.

Mrs Janet Ryder

Finance & Contract Hire Gap

My lease company had quoted me over for £300 for this level of cover, so I feel quiet chuffed with myself. Good price, good cover and simple to get quotes.

Mr James Merriman

Finance & Contract Hire Gap

Good to be able to compare quotes all in one place.

Mr Jullian Shaw

Combined Return To Invoice

Quick, simple and no nonsense.

Mr John Griffiths

Combined Return To Invoice

Mrs Anne Roberts

Combined Vehicle Replacement

Mr Andrew Reed

Combined Return To Invoice

Keen prices,good easy to use website

Mr Scott Taylor

Combined Return To Invoice

Spoke to the most helpful sales person - great employee Thanks

Ms Judith Davies

Combined Return To Invoice

Great Price

Miss Stacey Woodwortrh

Combined Return To Invoice

Easy to use system, easy to buy and good product.

Dr Jonathan Adams

Finance & Contract Hire Gap

GOOD

Mr RICHARD ASHWORTH

Finance & Contract Hire Gap

Straight forward system, good terms and exceptionally competitive price.

Mr Derek Furnbrook

Combined Return To Invoice

Mr Simon Harding

Combined Return To Invoice

Good

Mr Michael Hall-Jones

Combined Return To Invoice

At last a gap insurance underwriter I have heard of. I know that this is so called specialist but I feel much more comfortable by having my policy with a company who is well known for not just for gap.

Mr Phillip Davies

Combined Return To Invoice

Good prices, Defatqo 5 star rated and simple to use.

Mr Paul Sweeney

Finance & Contract Hire Gap

HIGHLY RECOMMENEDED

Mrs Jacquie Kirby

Combined Return To Invoice

Simple to get a quote, clear information and good examples.

Mrs Laura Garrett

Combined Vehicle Replacement

Good price and about the only system online which would allow me to get a quote for a vehicle over 100K

Mr Raymond Millar

Combined Return To Invoice

Miss Glenda Mc Brien

Combined Return To Invoice

Simple to use systems and fair price.

Mrs Margaret Henderson

Combined Return To Invoice

Good price for level of cover

Mr Sam Garrett

Combined Return To Invoice

Just how gap insurance should be, quick, easy to understand, no fuss value for money.

Mr Peter Chambers

Combined Vehicle Replacement

Good

Miss Chelsea Jones

Combined Return To Invoice

good and easy to use

Mr Stephen Higgs

Combined Vehicle Replacement

n/a

Shortfall - Dear Mr Lund thank you for taking the time to rate our services. We are so sorry to see that you where anything less than 5 out of 5 and 100 % satisfied. We welcome feedback good and back alike and hope that you will contact us so that we might learn why you where unhappy.

Kind Regards

Customer Service

Mr Carsten Lund

Finance & Contract Hire Gap

Quick and easy

Miss Lynda Johnson

Combined Vehicle Replacement

Easy to use, great price.

Mr Ian Harrison

Combined Return To Invoice

Good terms and excellent price.

Mrs Sandra Robinson

Combined Return To Invoice

Miss Gemma Marshall

Combined Return To Invoice

Mrs Rebecca Logan

Combined Vehicle Replacement

information is all in one place so easy to use and relatively simple to compare terms and conditions

Mr Andrew Wilson

Combined Return To Invoice

5 stars

Mrs Marion Matthews

Combined Return To Invoice

really easy to use and much better priced than my dealership

Mrs Wendy Calder

Combined Return To Invoice

good

Mr James Robinson

Combined Return To Invoice

Mr William McKenna

Combined Return To Invoice

Very competitive and underwritten by an insurer I have heard of before

Mrs Angela Westmore-Hills

Combined Vehicle Replacement

Second policy I have had via you and as normal the service is exceptional. Nothing is too much trouble and it is nice to feel as though my custom is valued.

Mr Peter Deacon

Combined Return To Invoice

Very Good

Mr Ian Robinson-Brown

Combined Vehicle Replacement

Thanks Jackie

Mr Paul Firth

Finance & Contract Hire Gap

Spoke to XXXX on the phone and she provided very clear information and advice. Thanks for that, Dorothy McDonald

Mrs Dorothy McDonald

Finance & Contract Hire Gap

Mr Lewis Jordan

Combined Return To Invoice

5 Star

Mrs Wendy Butler

Combined Return To Invoice

Really easy to use and lots cheaper than my dealer

Mrs Helen Nicholls

Tyre Insurance

just taken out a policy, easy process snd offers good value

Mr Keith Pruden

Combined Return To Invoice

2nd policy with you just as easy as the last. Thanks again Sarah

Mr Adam Lloyd

Combined Return To Invoice

Being a typical Scottish lady I like good service and value for money. So well done feel like your policy offers both.

Mrs Alison Stewart

Combined Return To Invoice

I had done a lot of research and shopped around extensively and found your no messing, plain English attitude by far the best.

Mr Darren Bailey

Combined Return To Invoice

Good reviews, good price and credentials check out.

Mrs Mary Doyle

Finance & Contract Hire Gap

Easy and cost effective, however fortunately have not had to make a claim so i do not know how that side of the service is.

Shortfall

Thank you for taking the time to leave your comments. We can assure you that should your ever need to make a claim that we will be here to assist every step of the way to ensure that you are paid, quickly, efficiently and as smoothly as possible.

Miss Cassidy Venus

Combined Return To Invoice

I had great support from your customer services team (Mark) who answered all of my questions and explained the policies very well

Mr Steven Swinburne

Combined Return To Invoice

ok

Mr Craig Slater

Combined Vehicle Replacement

After being quoted by my dealership I checked a number of sites on the internet for me Shortfall was the best quote. It was 70% less than the quote my dealer had given me and a far better level of cover. The systems where easy and self explanatory.

Mr Marvin Charles

Combined Vehicle Replacement

Mr Martin Lawrence

Combined Vehicle Replacement

Seems like a great deal, much better than the dealer

Ms Helen Jones

Combined Vehicle Replacement

GREAT *****

Mr Norman Andrews

Finance & Contract Hire Gap

Mr Neil Peters

Excess Insurance

simple to use and complete on line

Mrs Elizabeth Renshaw

Finance & Contract Hire Gap

GOOD

MRS NICOLA GAUYE

Finance & Contract Hire Gap

Good credentials and fair price

Mr Vincent Stapleford

Combined Vehicle Replacement

Very good. I spoke to my dealership who wanted a lot more than your cost. They did try and tell me to be wary of buying online however as their policy is underwritten by the same company it fell on deaf ears and seemed little more than sour grapes.

Mr Percy Lancaster

Combined Vehicle Replacement

Mr Barrie Gouldman

Combined Vehicle Replacement

10/10

Mr John Braithwaite

Combined Return To Invoice

5

Miss Charlotte Harrison

Combined Vehicle Replacement

Happy

Mr Ashley Dey

Combined Vehicle Replacement

In the world we live in, for the sake of £81.00 it seemed almost silly not to have the extra peace of mind.

Miss Glenda Roach

Combined Return To Invoice

Competitive prices and clear information.Other providers are less clear about what their policy will and will not cover which makes me worry about what they really offer.

Ms Rebecca Garica

Combined Return To Invoice

Good reviews and good price. 5 Stars

Mrs Joanne Murphy

Combined Vehicle Replacement

Extremely easy to set up and buy

Mrs Joanne West

Combined Vehicle Replacement

Excellent to move around, easy to compare cover and simple to set up.

Miss Wendy Green

Combined Vehicle Replacement

Very reasonable price as opposed to my dealer who wanted £399 for a lesser level of protection

Mrs Grace Bay

Combined Vehicle Replacement

High recommended and seemingly good value for money

Mr Chris Turner

Finance & Contract Hire Gap

Quick to use, comparable cover, accurate info and £200 cheaper than my lease company quoted.

Mr Charles Leslie

Combined Vehicle Replacement

I have never had an accident in over 25 years of driving but for £81.00 its nice to have the extra peace of mind.

Mrs Jennifer Lansdowne

New Car Alloy Wheel Insurance

Best price I could find and it could not of been easier to get a quote with all the info clearly displayed.

Mr Shane Holdman

Combined Vehicle Replacement

good

Mrs Christine Deacon

Combined Vehicle Replacement

ok so far

Mr Stephen Cook

Combined Vehicle Replacement

5 Star! Competitive price UK based and good cover.

Mr Scott Stanton

Combined Vehicle Replacement

I was more than a little annoyed to find that there are many more types of gap insurance other than the one that my dealership offered me. It looks like the Return to Invoice cover they told me about is no where near as good as the Vehicle Replacement cover you offer. When my car finally gets here, which is already three weeks late I will be back!

Mrs Hannah Gates

Combined Return To Invoice

Much better price, and I think much better policy than the one offered by the motor dealer

Mr Thomas Turley

Combined Return To Invoice

Mrs Nicola Wright

Alloy Wheel Insurance

Good

Mr Roger Mc Leod

Combined Return To Invoice

10 out of 10

Mr David Little

Finance & Contract Hire Gap

Mrs Collette Giles

Combined Vehicle Replacement

Straight forward to use on line

Mr Paul Kendal

Finance & Contract Hire Gap

Easy to understand and if there is anything you are not sure about it is explained clearly

Mr Karl Price

Combined Vehicle Replacement

Easy to compare cover and much more reasonable than my dealer

Mr Jason Leary

Combined Return To Invoice

Good

Mr Joseph Thomas

Combined Vehicle Replacement

Was recommended to look online by my dealership who can not cover contract hire vehicles

Mr Mark Lloyd

Combined Vehicle Replacement

Website is a bit funky in comparison to normal insurance sites but easy enough to use.

Mr Lee Watson

Finance & Contract Hire Gap

Good no nonsense cover and fair price

Mr Kenneth Ingale

Combined Return To Invoice

Great thank you

Ms Gail Stanford

Combined Vehicle Replacement

Best price and most companies would not cover anything over 75K

Mr James Simpson

Combined Return To Invoice

Clear information, easy to use system and very competitive price

Mr John Mottram

Combined Vehicle Replacement

All happy so far

Mr Martin Humphreys

Combined Return To Invoice

5 star :-)

Miss Kate Robinson

Combined Vehicle Replacement

Mr Malcolm Wallace

Combined Vehicle Replacement

About the same levels of cover as the others I compared but you offer claim limits over 25K which is much more realistic for my car which was just under £60

Ms Linda Anderson

Combined Vehicle Replacement

Very happy, great price for 5 years peace of mind!

Miss Sarah Neal

Combined Return To Invoice

well trained, well informed friendly team and a good price.

Mrs Alison Smith

Combined Return To Invoice

My local dealership could not offer cover for driving schools, or rather they could but it would not cover me if I had a pupil with me. Useless! Thanks again Fran

Mrs Francis Barrie

Combined Vehicle Replacement

Excellent service and stand out price.

Mr Mathew Young

Finance & Contract Hire Gap

Saw you mentioned on Which money and Briskoda, you where also the cheapest price I could find for contract hire cover.

Miss Sarah Thorn

Combined Return To Invoice

Good reputation easy to use

Mrs Lauran

Combined Return To Invoice

Easy to use website.

Mrs Gillian Penny

Combined Vehicle Replacement

Mr Ronald Symons

Combined Return To Invoice

Good reviews and price and very comprehensive policy terms and conditions

Mr Ben Vaughan

New Car Standard Tyre Insurance

Good

Mrs Charlotte Jeffreys

Combined Return To Invoice

I hadn't got a clue about GAP insurance but my dealer was very pushy about selling me GAP insurance so I did a little research. Called a couple of companies named on the Which money website and I am glad I did, better cover and £300 cheaper.

Mrs Sandra Pervis-Hall

Finance & Contract Hire Gap

Great - very Easy

Mr Andrew Downes

Combined Return To Invoice

Simple quote system, straight forward and easy to understand plain English and good price

Mrs Angela Ramsey

Combined Vehicle Replacement

No problems comparing quotes, very reasonable price.

Mr Anthony Brown

Combined Return To Invoice

Your product explanations are easy to understand and no hidden bits. Good

Miss Tracy Whitehouse

Combined Vehicle Replacement

East to understand different levels of cover and excellent price.

Mr Jason Murray

Combined Vehicle Replacement

Good

Mrs Kathryn Beatie

Combined Vehicle Replacement

If I could give the overall experience 10 I would. This policy is way beyond anything my dealer offered me. What great service. Would highly recommend

Miss Kimberley Thomas

Combined Return To Invoice

The policy was a much more reasonable price and backed by a UK company.

Mr Norman Grey

Combined Return To Invoice

Much cheaper and better terms than the policy my dealer offered

Mr Kenneth Cummings

Combined Return To Invoice

Mrs Maureen Hicky

Combined Vehicle Replacement

Simple

Mr Allen Morris

Combined Vehicle Replacement

Very helpful staff. Thank you.

Mr David Thompson

Combined Vehicle Replacement

A good price, easy to obtain.

Mr Derek Clive Jones

Finance & Contract Hire Gap

highly recommended

Mr David Read

Combined Vehicle Replacement

Good to be able to compare different cover in one place instead of having to flick to lots of different screens

Mrs Jennifer Shields

Combined Return To Invoice

Ok

Mr James Dalton

Combined Vehicle Replacement

Mr Stephen Goodman

Combined Vehicle Replacement

Ok

Mr Alan Braverton

Combined Return To Invoice

Just very easy to use website and lots more cheaper than my dealer's policies.

Miss Katie Hogan

Combined Return To Invoice

Good

Mrs Caroline Winstanley

Combined Vehicle Replacement

Good explanation of information on the phone, plus good value for money in comparison to my dealer.

Mr Paul White

Combined Return To Invoice

UK underwritten insurance and easy to use

Mr Andrew Stevenson

Combined Return To Invoice

Best price I could find and had good feedback online

Mr Dean Boreham

Combined Vehicle Replacement

Very simple to use and easy to see how various levels of cover would affect me and how I was paid if my car was written off.

Mrs Pamela Mercer

Combined Return To Invoice

Good

Mr Richard James

Combined Return To Invoice

Quick and easy to use.

Mr Karl Wildman

Combined Vehicle Replacement

Policy documents are a bit wordy but the overall but reading through the terms the cover is just about the best I could find.

Mr Gordan Baker

Combined Return To Invoice

Easy to manoeuvre around. Good prices and from an insurer I had heard of.

Mrs Michelle Vaughan

Combined Return To Invoice

Quick easy to use and competitive price. Good enough for me!

Mr Andrew Carson

Combined Return To Invoice

All good :-)

Mrs Aluison Williams

Combined Return To Invoice

No problems

Mr Ronald Simpson

Combined Vehicle Replacement

Good

Mr John Holmes

Combined Vehicle Replacement

XXXX called me back with your callback system very quickly All I can say is what a lovely and informative person she is Thanks Simon laverack

Simon Laverack

Combined Vehicle Replacement

Quick and simple to set up.

Mrs Sarah Thorn

Mot Failure Insurance

Terms and prices quoted are about the best I could see on line.

Mrs Sharon Gillespe

Combined Vehicle Replacement

Lots cheaper than the £425 quoted by my dealer. Also very easy to get clear information and obtain quote

Mr Paul Mitchell

Combined Return To Invoice

Cheapest quote and best terms

Mr Keith Hamilton

Combined Return To Invoice

Good price easy to understand cover and 5 star rating from Defaqto

Mrs Susan Wood

Combined Vehicle Replacement

10 out of 10 so far. Naturally the proof will be should I ever need to make a claim.

Shortfall - Don't worry Mr Holby-King we will be here to help every step of the way.

Kind Regards

Customer Service

Mr Paul Holby-King

Combined Vehicle Replacement

ok

Mr Scott Kelly

Finance & Contract Hire Gap

straightforward

Mr Guy Wiltshire

Combined Vehicle Replacement

Excellent telesales support, Andrea was a credit to your company. Very patient and personable even when for no apparent reason I had a mental block on understanding how a replacement policy would work.

Mr Christopher Beach

Combined Vehicle Replacement

5 stars

Mr Andrew Hunt

Combined Return To Invoice

So far so good

Mr Keith Watson

Combined Return To Invoice

Compared to other insurers and providers your cover appeared to be higher quality and also UK based.

Mr Oliver Kirby

Excess Insurance

All looks good and you are definitely the cheapest I have found for insuring my excess. You might want to correct the couple of typing errors in your 'Testimonial' paragraph - take a few momments to tell us if you are happy with our polcies - you've spelt 'moments' and 'policies' wrong :-). Shortfall - Thank you for letting us know we will send this straight over to the relevant tech team.

Miss Hollie Buckle

Combined Return To Invoice

Seemed very quick and easy

Mr Ian Bushell

Combined Vehicle Replacement

I have never had gap before but then I have never bought I car so expensive. For me it was worth paying just for the extra peace of mind. Would recommend.

Mrs Mary Shuttleworth

Combined Vehicle Replacement

A lot easier than I thought it would be and nice not to have to spend three hours filling in forms.

Miss Karen Williams-Hunt

Combined Return To Invoice

Highly recommended

Miss Laura Mitchell

Combined Vehicle Replacement

Quick and ever so slightly quirky system, excellent price

Mrs Dianne Lloyd

Combined Return To Invoice

0:-)

Mrs Sally Murphy

Combined Vehicle Replacement

Simple to compare different levels of cover and a lot quicker than I thought it would be to set the policy live

Miss Gemma O'Grady

Combined Return To Invoice

Quick simple and good price.

Mr Andrew Huckle

Finance & Contract Hire Gap

Great

Mr James Prestidge

Combined Return To Invoice

good

Mrs Sophie Deakin

Combined Vehicle Replacement

Very happy with online process.

Mr Philip Hibberd

Combined Vehicle Replacement

5 star

Mr David Black

Finance & Contract Hire Gap

Policy terms and conditions easily explained and simple to use system.

Mr David Small

Combined Vehicle Replacement

Saw you on Skoda Forum also good reviews.

Mr Roger Campbell

Combined Return To Invoice

I rang your office as I have 2 different number plates for my vehicle and I was informed exacly what to do. Excellent service and easy website!

Mr Esteban Camps

Combined Return To Invoice

My dealership had said most online providers where based in god knows where and they wanted £399 for three years invoice cover. Basically they did all they could to put me off buying else where. Shows what they know, your policy is UK based and just over £320 less and after talking to one of your telephone people appears to be better cover.

Mr Bob Jones

Combined Vehicle Replacement

Good service and just about the cheapest I could find.

Mrs Catherine Glenbrook

Combined Return To Invoice

Good value and with some nice features that did not seem to be on other suppliers.

Mr Oliver Barnett

Finance & Contract Hire Gap

5 star

Mrs Kelly Bradford

Combined Vehicle Replacement

Simple system + reasonable price.

Mr Keith McGlough

Combined Return To Invoice

UK Insurance company and a name I have heard of unlike so many others on the net.

Mrs Bendra McCulloch

Combined Return To Invoice

Telephone help lady very pleasant and helpful

Mrs Lesley Crowdy

Excess Insurance

Simple easy and quick to set up

Mrs Gail Jeffries

Combined Return To Invoice

lots easier than I thought it would be. :-)

Mr Jonathan Leary

Combined Vehicle Replacement

Simple to compare policies and good examples which helped to understand the differences.

Mr Alan Brimstage

Combined Vehicle Replacement

Found you on which money report.

Mr Kevin Greenwood

Combined Vehicle Replacement

Peace of mind for less than £100, bit of a no brainer really.

Mrs Lynda Robinson

Combined Vehicle Replacement

Very easy steps to a very comprehensive cover. Web site was clear and easy to navigate.

Mr Christopher Marshall

Excess Insurance

spoke with a gentleman called XXX who's was helpful when discussing the benefits of the insurance.

Mrs Esther Tobin-Wynne

Combined Vehicle Replacement

Highly recommended & great price

Mrs Julia Robinson

Combined Return To Invoice

UK insurance unlike a lot of others and good price.

Mr Kevin Stansfield

Combined Return To Invoice

Easy :-)

Mr James Peters

Finance & Contract Hire Gap

Just as good as last time! thanks again Mark!

Mr Robert Murphy

Combined Return To Invoice

All good so far, see what happens if I need to claim ;-)

Mr Henry Goldsmith

Combined Vehicle Replacement

No issues, easy to use and to compare different types of cover.

Mrs Susan Marshall

Combined Return To Invoice

My Dealer had quoted over £400 even after a discount their policy was still £200 more than yours and theirs was invoice cover.

Mr Robert Barnes

Excess Insurance

A+

Mrs Yvonne Evans

Combined Return To Invoice

Called to ask about how to defer a policy. The operator could not of been more helpful. Excellent service and just about the cheapest I could fund.

Mr William Knowles

Combined Vehicle Replacement

So far so good.

Mr Simon Browne

Combined Vehicle Replacement

5 Star Service

Mrs Judith Little

Combined Vehicle Replacement

Order process very efficient - hopefully I'll never have to find out about the claims process...

Mr John Sacco

Combined Vehicle Replacement

£350 less than my dealer and for a better level of cover. Oooh I Like a Bargain!

Mr David Lawson

Combined Vehicle Replacement

Quick, easy and good price

Mr Alan Charles

Combined Vehicle Replacement

Quick and easy to purchase.

Ms Rachel Coulter

Combined Vehicle Replacement

Fab to use and good price.

Mrs Janice Cooper

Combined Return To Invoice

In rip off Britain its nice to feel as though I paid a fair price for a chance.

Mr David Turley

Combined Vehicle Replacement

A ++++

Mr James West

Combined Vehicle Replacement

Easy to setup and clear and consistent messages within the website. UK based!

Ms Natalie Scully

Combined Vehicle Replacement

Pleasure doing business, excellent back up. Also if the claims procedure is even half as good I know that there will be no issues. Thank you to the lady who, sorry I do not remember her name, spent nearly 45 minutes explaining vehicle replacement to me.

Mr Lee Green

Combined Vehicle Replacement

Customer service advisor was very good and even though I hope I never need it your policy, seems like a low cost option just in case.

Mrs Maureen Taylor

Combined Vehicle Replacement

Good reviews and the call centre was the friendliest.

Mr Michael Williams

Combined Vehicle Replacement

Thank you.

Mr Raymond Vaughan

Combined Return To Invoice

Simple to navigate and good explanations.

Mrs Jacqueline Thwaite-Hall

Combined Vehicle Replacement

Good

Mr Gordon Jones

Combined Vehicle Replacement

Easy, shame not all insurance systems are as straight forward.

Mr Colin Jenkins

Combined Vehicle Replacement

Excellent!

Mr ChristopherLane

Excess Insurance

Very easy application process.

Mrs Teresa Wallbank

Combined Return To Invoice

A+

Mr Brian Chapman

New Car Alloy Wheel Insurance

My BMW dealer quoted £595 your policy is easily as good and yet the price difference is shocking! A note to the wise buy online - I did!

Mr Morgan Hopkins

Combined Return To Invoice

Very good, really liked the monthly option. For the sake of £16 extra it was easier to spread the cost.

Mrs Janet Marley

Key Insurance

Good

Mr Millad Yavari

Finance & Contract Hire Gap

Can not really get excited about gap cover but guess this was about as good as it gets!

Mr Andrew McEwan

Finance & Contract Hire Gap

Would like to congratulate on a good website. Very simple and easy to get quotes. Thank you for excellent service.

Mr Nicholas Castle

Combined Return To Invoice

2 nd policy with you and just as easy as the last time. The loyalty discount was a nice touch! Thanks

Mr Colin Brown

Combined Return To Invoice

No probs

Mr David Lewis

Combined Vehicle Replacement

The site was very easy to use. Like the idea that I could pay with PayPal . Very pleased customer

Mr Philip Allsopp

Combined Return To Invoice

Good

Mr Terence Holland

Combined Return To Invoice

Searched the net you will be pleased to know you came out on top for cover and price!

Mr Roger Rollands

Combined Vehicle Replacement

A+ highly recommended

Mr Martin Symes

Finance & Contract Hire Gap

Easy to use, good price, simple terms = happy customer! Thanks Richard

Mr Richard B Witham

Combined Return To Invoice

Good

Mr Timothy West

Combined Return To Invoice

Thanks

Mrs Anne Woodford

Run Flat Tyre Insurance

Good

Mr Gordon Deardon

Combined Return To Invoice

OK

Mr Matthew Johnson

Finance & Contract Hire Gap

good

Mr Robert Graceson

Combined Vehicle Replacement

No issues very slick and easy to browse around compare cover

Mrs Joan Hickson

Combined Vehicle Replacement

good terms, 5 star rated policies and still over £300 less than my local Skoda dealer!

Mr David Mason

Finance & Contract Hire Gap

Great website and policy

Mr Salim Ladha

Combined Vehicle Replacement

very helpful support staff and good examples helps to compare levels of cover.

Mr Duncan Watson

Finance & Contract Hire Gap

Good

Mr Alex Lightwood

Combined Return To Invoice

Mrs Paula Billingworth

Finance & Contract Hire Gap

Bargain.

Mrs Emma West

Combined Vehicle Replacement

No problems, simple and easy to set up.

Miss Karen O'Daniel

Combined Vehicle Replacement

Website very easy to use, very clear. Registration process and cover arrangement very rapid.

Mr Paul Sharkey

Finance & Contract Hire Gap

No problems

Mr Robert Jones

Combined Vehicle Replacement

Good credentials, easy to follow systems. Happy!

Mrs Carol Jones

Excess Insurance

Well explained website, easy to use, quick to set up, hope I don't have to use the policy but a good price thanks.

Mr Anthony Gooch

Combined Return To Invoice

Shopped around and tried a few companies. ( Don't bother - your competitors still have a lot to learn!) By contrast your telephone support staff are a credit to the company. No pressure, no bull XXXX just clear info and what felt like genuine good service. Excellent!

Mr Simon Holmes

Combined Vehicle Replacement

5 star

Mrs Katherine Charles

Combined Vehicle Replacement

A+

Mr Michael Wellman

Combined Vehicle Replacement

Very Easy Process

Mrs Janet Mercer

Combined Return To Invoice

Very straightforward and easy to use

Mr Neil James

Combined Return To Invoice

Have used before and as normal just as simple.

Mr Richard Marshall

Combined Vehicle Replacement

I was weary when my dealer seemed so insistent that I took their gap cover. So I shopped around. Glad I did £400 less than my dealership quoted and for a much better level of cover.

Mr Peter Lawrie

Finance & Contract Hire Gap

Clear and easy to follow process. Price was also very good

Mr Kevin Maxwell

Combined Vehicle Replacement

Easy process, very quick, simple to understand

Mrs Linda Cuthbertson

Combined Return To Invoice

5 star!

Mr John Morton

Combined Vehicle Replacement

No problems with the quotation and purchase processes - both simple and straightforward to use.

Dr Richard Long

Combined Vehicle Replacement

Quick, cheaper than my dealership and better cover!

Mr Nicholas Edwards

Combined Return To Invoice

No problems

Mrs Tina Pountey

Finance & Contract Hire Gap

Good Service, very easy to use.

Mr Simon Wadsworth

Combined Vehicle Replacement

very easy to understand. i liked the use case examples.

Mr Mario Fonseca

Combined Return To Invoice

No problems very good, both online and support systems

Mr Edward Davis

Combined Return To Invoice

more than £300 less than my Rip off merchants / dealer quoted !

Mr Martin Bantham

Combined Return To Invoice

Very Good, quick and easy.

Mrs Angela Jarvis

Key Insurance

Cheap!

Mr Malcolm Downs

Combined Vehicle Replacement

Was recommended by Susan XXXX who has a policy with you.

Mr Kenneth Johnson

Combined Vehicle Replacement

My last policy was with XXX. Shopped around this time and you where £35.00 less even after discounts.

Mr Ian Long

Combined Vehicle Replacement

Very Good. Easy to use and simple to compare.

Mr Rhys Morgan

Combined Return To Invoice

5 Star :-)

Mrs Tracy Williams

Combined Return To Invoice

No problems

Mr Stephen Watson

Combined Return To Invoice

Very Good

Mrs Karen Harris

Combined Vehicle Replacement

Mr George Edwards

Key Insurance

Very good and easy to understand

Mrs Samantha Cummings

Combined Return To Invoice

Lots cheaper than my local Skoda Dealership and for a much more comprehensive level of cover.

Mrs Joanne Hughes

Combined Vehicle Replacement

Liked the monthly option. This close to xmas and after collecting the car it was nice not to have to fork out a big lump all at once.

Mr Paul Robinson

Combined Vehicle Replacement

:-)

Mrs Diane Parker

Excess Insurance

Excellent

Mr Paul Bazeley

Combined Return To Invoice

5 Stars

Mr Shane Baker

Finance & Contract Hire Gap

Very Good and liked the fact that the documents are there straight away

Mr Samuel Lloyd

Combined Vehicle Replacement

Good

Mr Martin Smith

Combined Return To Invoice

No problems and much better value for money than my dealer

Mrs Margaret Witham

Combined Vehicle Replacement

Very easy

Mr Christopher Barns

Combined Return To Invoice

Excellent! Contacted a few companies and shortfall was the only one that wanted to know about my car, and went to great lengths to make sure I understood my options. no pressure either.

Mr John Pickford

Combined Vehicle Replacement

I spoke to a really pleasant and helpful lady yesterday who went over all my options and seemed like she really cared and wanted to help. I work in car insurance myself so its nice to see others working like we do. Her name was XXX im afraid i didnt take her surname. Hats off to XXX. Please pass this feedback on to her manager.

Mr Rhydian Gierat

Combined Return To Invoice

No problems, good terms and very inexpensive premium.

Mr Edward Green

Combined Return To Invoice

A+

Mr Colin Henderson

Combined Return To Invoice

Excellent service

Mr Scott Ainsworth

Combined Return To Invoice

Simple, quick and cheaper by a garden mile than my dealer

Mr John Andrews

Combined Return To Invoice

Excellent

Mr Steven Jones

Combined Vehicle Replacement

Mr Jonathan Foreshaw

Combined Return To Invoice

If you are looking around for gap insurance do not bother calling any one else. The policies perhaps are much of a much- ness but the service is so different from Shortfall. Actually felt as though they wanted to make sure I got the right policy for me and not just the one which made them the most money. Nice change!

Mr Philip England

Combined Return To Invoice

spoke to excellent lady on the phone - very clear and concise and helpful - thankyou proceeded with payment on line from her quote and all was excellent - very clear and concise again. quote significantly cheaper than dealer offer. excellent!

Mr Kevin Burke

Combined Vehicle Replacement

Very quick and simple

Mr Ian Joyce

Key Insurance

Mr Sean Mc Laughlin

Combined Vehicle Replacement

Mr Paul Rutter

Combined Vehicle Replacement

Very good telephone support and for once I am left feeling as though I have a bargain and paid a fair price.

Mr Peter Dawson

Combined Vehicle Replacement

Very Simple system to follow

Mr Kenneth Robottom

Combined Return To Invoice

Good price and easy to consider other levels of cover.

Mr Raymond Birch

Combined Vehicle Replacement

Simple to use & would recommend

Mrs Jayne Jones

Combined Return To Invoice

Good to get a bargain this close to christmas

Mr Robert Lawton

Finance & Contract Hire Gap

Fast, efficient, no nonsense and fair price.

Mr Paul Offord

Combined Return To Invoice

Mr Pascal Gauye

Finance & Contract Hire Gap

So much cheaper than my contract hire company wanted and their policy did not even pay toward my excess.

Mrs Angela Winstanley

Combined Vehicle Replacement

Very Good

Mr Barry Johnson

Combined Vehicle Replacement

Simple

Mr James Andrews

Finance & Contract Hire Gap

Good

Mrs Jennifer Greenwood

Combined Return To Invoice

simple and good price

Miss Poppy Adams

Combined Return To Invoice

Pretty straight forward process, with excellent rates of premium.

Mrs Janice Cooper

Finance & Contract Hire Gap

Mr John Baker

Combined Return To Invoice

Excellent price and service

Mr Benjamin Peters

Combined Return To Invoice

Good

Mrs Kate Avery

Combined Vehicle Replacement

Called for a quote and I am so Glad I did. The lady on the phone explained my options and openly asked me to contact me insurance company. I had asked my motor insurance company if they offered gap insurance and they had said no. What I did not ask is if they covered me new for old. As it happens they do, so I saved even more. Shortfall could of just arranged a five year policy for me which would of cost me more. Instead they took the time to explain my options. Nice to deal with a company which has values waited towards the customer for a change. Seems that for once the commitment to customer care is not just marketing. 100 % would recommend.

Mr Kenneth Green

Finance & Contract Hire Gap

Good

Mrs Janet Leach

Combined Vehicle Replacement

Very Good so far!

Mr Gary Wilson

Combined Return To Invoice

5 Star :-)

Mr Gavin Thompson

Combined Vehicle Replacement

Very easy to set up on the web. Better cover and cheaper than dealer. Good so far.

Mr Paul Shuck

Combined Vehicle Replacement

Same as last time! Good price and excellent service!

Mr Charles Wilson

Combined Vehicle Replacement

Good

Mr James Withmore

Combined Return To Invoice

Very easy to use and stupidly cheaper than my dealership who wanted of £600! Rip off!

Mr Kevin Simpson

Combined Vehicle Replacement

No issues in navigation easy to complete

Mr Gerald Lightman

Combined Return To Invoice

Mercedes wanted over four times the amount you quoted and the policy is same in fact I can not defer their start date.

Mr David Royston

Combined Return To Invoice

5 star!

Mr John Douglas

Combined Return To Invoice

Good

Mr Michael Holmes

Key Insurance

5

Mrs ELIZABETH HANNAH

Combined Vehicle Replacement

For once I could buy something and not be charged extra just because I wanted to use my credit card.

Mrs Elizabeth Mitchell

Combined Return To Invoice

Very Good

Mr Michael Davies

Combined Vehicle Replacement

Ticks all the boxes and very good price

Mr Richard Hampson

Finance & Contract Hire Gap

Easy

Mr Michael Monston

Combined Return To Invoice

Great Service!

Mr Michael Guard

Finance & Contract Hire Gap

5 Star!

Mrs Margret Williams

Combined Return To Invoice

:-)

Mr Gareth Atkinson

Combined Return To Invoice

Easy to process. fast service.

Dr Swasti Shekhar

Combined Return To Invoice

Safe, quick and ever so easy :-)

Mr Richard Keither

Combined Vehicle Replacement

Safe and Efficient

Mr Joe Simmons

Finance & Contract Hire Gap

Quirky system but still easy to navigate

Mr Mark Cullen

Finance & Contract Hire Gap

Shopped around and can say don't waste your time try these guys. Good policy and cheaper than anyone else I could find.

Mr John Marksman

Finance & Contract Hire Gap

Good

Mr Joseph Abraham

Combined Vehicle Replacement

Excellent service

Mr Terry Pickering

Combined Vehicle Replacement

A+++++

Mr Gareth Potter

Tyre Insurance

Fantastic service so far! Phone answered immediately by a very helpful man. Thank you.

Mrs Louisa Morgan

Combined Vehicle Replacement

Highly recommended

Mr Paul Kennedy

Combined Return To Invoice

Very happy :-)

Mr Terence Stafford

Combined Vehicle Replacement

Very good. easy to understand examples and very good prices, would recommend

Mrs Sarah Thomas

Combined Return To Invoice

Very simple to use and cheaper than the BMW branded product which does the same thing

Mr Daniel Brown

Combined Vehicle Replacement

Don't bother calling anyone else, just call these guys, helpful, professional and no pushy games. Excellent!

Mr Maclolm Johnson

Key Insurance

Best insurance service I have received in a long time. Glad I spoke to you on the phone, very helpful indeed.

Mr Brent Hudson

Combined Return To Invoice

5 Star policy !

Mr Kevin Goodman

Combined Return To Invoice

Very good, Snazzy systems and good examples.

Mrs Karen Coleman

Finance & Contract Hire Gap

VERY HAPPY

Mrs Elizabeth Payne

Combined Return To Invoice

Liked that fact that I could change my quote from three to four years and compare cover all in the same place, very good!

Mrs Sharon Smith

Combined Vehicle Replacement

Very good terms and although the policy was a bit wordy the cover itself is very straight forward.

Mr Stephen Green

Combined Return To Invoice

My dealership wanted over five hundred pounds for their gap insurance which did not have half the extra features. Bargain!

Mr David Lawrie

Combined Vehicle Replacement

easy and fast

Mr Keith Venn

Combined Vehicle Replacement

Very easy

Mrs Janet Winbourne

Combined Return To Invoice

Quick and nice touch being able to see the documents instantaneously.

Mr Keith Rowland

Excess Insurance

Registration process is simple

Mr Barry Higham

Finance & Contract Hire Gap

Would recommend

Mrs Louise Johnson

Combined Vehicle Replacement

Very good

Mr Richard Withams

Combined Vehicle Replacement

easy to use even for a sliver surfer like me.

Mr Kenneth Watson

Excess Insurance

Good

Mrs Catherine Browne

Combined Vehicle Replacement

Good easy to use website with clear information. For me at least it helped being able to compare levels of cover.

Mr Colin Hayden

Combined Return To Invoice

5 stars

Mrs Lvy Rolland

Run Flat Tyre Insurance

Mr Geoffrey West

Combined Return To Invoice

Extremely Competitive and easy to purchase.

Mr Robert Bass

Combined Return To Invoice

Liked the monthly option

Mrs Gabrielle Keaton

Combined Return To Invoice

Good

Mr Charles Peterson

New Car Alloy Wheel Insurance

Quick

Mr John Watson

Combined Vehicle Replacement

The service was fairly clear and competitively priced but, compared to other insurance sites, it was cumbersome and complicated.

Shortfall Response

Thank you for taking the time to leave your feedback. We are sorry to hear that you where not happy with our systems and as part of our constant commitment to improving our customer services if you can please contact us to let us know what issues you had we would appreciate your comments. Shortfall Customer Service

Mr Alex Wilks

Combined Return To Invoice

Very good

Mr Mark Jackson

Combined Vehicle Replacement

Good terms excellent price . Would recommend

Mr Mark Johnson

Combined Vehicle Replacement

Good Service, excellent price and better level of cover than my own dealer offered.

Mr Andrew Newman

Finance & Contract Hire Gap

Very competitive

Mrs Barbara Murray

Combined Vehicle Replacement

Mrs Margaret Benson

Combined Return To Invoice

Easy to use, easy to find info and very good price. Also from an insurance company whose name I have heard of before unlike many others.

Mr Bruce Watson

Combined Return To Invoice

Very helpful and professional service. Everything fully explained. I can only recommend. :)

Miss Margaret Lee

Combined Vehicle Replacement

Quick and easy to purchase. Payment options, and deferred start date so flexible. Hopefully any claim will be met with same efficiency.

Mrs Ruth Buttery

Combined Return To Invoice

Good

Mrs Helen Morecroft

Combined Vehicle Replacement

Quick, good price and excellent service

Mr John Batemen

Excess Insurance

5 Star :-)

Mrs Sofia Ryder

Combined Vehicle Replacement

Very good and really liked the monthly option.

Mr Keith Sellars

Combined Vehicle Replacement

Quick, easy and nearly £300 less than my Ford dealership

Mrs Joanne West

Combined Return To Invoice

Review of other providers showed your cover as good as best at best cost and payment very straightforward. Thanks

Mr Raymond Davies

Combined Vehicle Replacement

Don't bother looking else where! I looked at your prices and policies first spent two days comparing and still came back. Best value for money I could find.

Mrs Pauline Jones

Combined Return To Invoice

Good

Mr Brian Smith

Combined Return To Invoice

Good

Mr Kevin Turley

Combined Return To Invoice

Excellent

Mr Simon Hill

Combined Vehicle Replacement

OK

Mr Marcus Peterson

Combined Vehicle Replacement

Thanks

Mr Christopher Thomas

Combined Return To Invoice

No probs

Mrs Angela Quarrie

Combined Vehicle Replacement

VERY GOOD

Mr GARETH ANDREWS

Finance & Contract Hire Gap

Quick and cheap!

Mr Malcolm Johnson

Combined Return To Invoice

No problems setting up the policy and good price.

Mr David Gould

Combined Return To Invoice

Nothing is perfect but this was easy, quick and appears to be good value for money.

Mrs Jacqueline Quinn

Combined Vehicle Replacement

like the deferred option

Mrs Sarah Reid

Combined Vehicle Replacement

Shopped around and yours was the best price I could find.

Mr Peter Brand

Combined Return To Invoice

Miss Natalie Hagen

Combined Vehicle Replacement

VERY EASY TO USE AND VERY COMPETITIVE. WOULD RECOMMEND

Mrs KARINA PEMBERTON

Combined Return To Invoice

Very easy, good price, no fuss

Mr Graham Gates

Combined Return To Invoice

Let me know if you ever start offering car insurance.


Shortfall- Thank you for taking the time to leave your comments Mr Bryne however we have no plans to start offering car insurance.

Kind regards

Customer Service

Mr John Bryne

Combined Return To Invoice

OK

Ms Claudia Smith

Combined Return To Invoice

Extremely well laid out web site. Very clear explanations and competitive pricing. Very customer focused. Well done.

Ms Deborah St John

Combined Return To Invoice

Very competitively priced so I am hoping seeing as I have only just purchased this insurance that it is good value for money. I just hope I never need to use it.


Shortfall - Thank you for taking the time to leave us your comments. We can assure you that while we pride ourselves on being able to offer some of the UK's lowest prices if not the lowest, for us our primary concern will always be your policy and how you are looked after should you ever need to make a claim. That we feel is where we excel.

Should you ever wish to discuss your policy or have any questions please do not hesitate to contact us where a member of the team will be only to happy to help.

Kind regards

Shortfall

Miss Terasa Groves

Combined Return To Invoice

Very Good

Mrs Sandra Keen

Combined Vehicle Replacement

5 Star!

Mrs Caroline Ellis

Combined Return To Invoice

Excellent service from a lady who sounded like she actually cared about making sure that I understood my options. Nice change from the normal rubbish you normally get!

Mrs Sally Walsh

Combined Vehicle Replacement

Good so far

Miss Victoria Cairns

Excess Insurance

Have never taken gap before but my dealership had put the fear of god in me. At £595 I thought it was a good idea but a bit OTT! Searched the net and with your policy for less than £140 for me it was just not worth taking the chance.

Mr Jason Ramsey

Finance & Contract Hire Gap

Returning customer. Happy with service provided.

Mr Nicholas White

Combined Vehicle Replacement

Good

Mr Antony Foreshaw

Finance & Contract Hire Gap

My car insurance is with Ageas so I was pleased to be able to cover my gap with them as well.

Shortfall Insurance - Thank you for leaving your feedback. We must point out that our policies are underwritten UK General Insurance on Behalf of Ageas Insurance.

Kind regards Customer Service

Mrs Jane Hogan

Combined Return To Invoice

Quick easy, liked the monthly option and the fact that my policy is there immediately

Mr Shane Baker

New Car Alloy Wheel Insurance

Website was easy to use but could not easily see how to view policy terms and conditions without actually getting a quote.

Shortfall Insurance - Thank you for leaving your comments we will pass this on to the relevant departments.

Kind regards customer service

Mr Ronald Fossey

Combined Return To Invoice

good service

Mr Mark Boston

Combined Vehicle Replacement

My farther in law has a policy with you so I would of got my policy from you anyway but the loyalty discount was a nice touch.

Mr Charles Welsh

Combined Vehicle Replacement

5 Star

Mr Anthony Blake

Combined Vehicle Replacement

Good

Mr Stephen Cairns

Combined Return To Invoice

I would like to register how pleased I am with the help and the way my policy has just been handled by a lovely lady named Jackie, she is a credit to herself and your company

Mr Malcolm Wigman

Combined Vehicle Replacement

Simple process from start to finish, website wasn't overly complicated no link to guide price as well.

Mrs Anne Gothard

Combined Vehicle Replacement

Was quoted over £800 for gap insurance and tyre insurance from my Audi Dealership. At that price I was going to take my chances but at less than £300 from yourselves it was a no-brainer!

Mr Andrew Swailes

Combined Vehicle Replacement

Good

Mrs Janice Watson

Combined Return To Invoice

If you want gap insurance do not bother looking anywhere else. Excellent service, good policies and the most competitive price I could find.

Mr Bernard Wilson

Combined Vehicle Replacement

Mr Graham Wheatman

Finance & Contract Hire Gap

very efficient telephone support and much more reasonably priced than my lease company

Mr Peter Roach

Finance & Contract Hire Gap

Half the price than my dealer and for almost double the cover. Quick and easy to use so for less than £100 for me it was a no-brainer!

Mrs Paula Williams

Combined Return To Invoice

No problem

Mr David Grimes

Key Insurance

peace of mind

Mr Muhammad Umar Riaz

Combined Return To Invoice

Much more competitive than the £400 my lease company wanted and you pay towards my excess.

Mrs Valerie Frenwick

Combined Return To Invoice

OK

Mr Robert Summers

Finance & Contract Hire Gap

Mr Philip Storey

Combined Return To Invoice

Clear website, good price 1/4 of the price BMW charge

Mr James Turner

Combined Return To Invoice

Website easy to use. It doesn't give you a full description of the policy you are buying on the final screen before payment - it doesn't stipulate the number of years. I was worried that I was slightly unsure that I had clicked on 3 years.

Shortfall - Thank you for leaving your comments. We will pass this on to the relevant departments. Please remember that we value your feedback and our website and policy holders feedback over the years has helped our design team many times. We completely understand that it is only by listening to you that we will be able to maintain our customer service standards.

Once again thank you.

Ms Rebecca Guthrie

Combined Return To Invoice

Excellent.

Mr Paul McDonald

Combined Vehicle Replacement

If ever you start to offer car insurance let me know.

Ms Diane Morris

Finance & Contract Hire Gap

Good

Mrs Tracy Walsh

Finance & Contract Hire Gap

10 out of 10

Mr Jason Pinder

Combined Vehicle Replacement

Simple

Mr Rolland Gauye

Combined Vehicle Replacement

Good

Mr Samuel Moss

Excess Insurance

Very straightforward buying process and great price for excess insurance.

Mr Mike Chester

Combined Vehicle Replacement

5 Star

Mr JASPAL SAHOTA

Combined Vehicle Replacement

Good systems, price is good the docs are there straight away to check

Mr Carl Butterworth

Combined Return To Invoice

Good

Mr Aaron Wise

Combined Vehicle Replacement

For less than half the price of my dealer I get double the cover.

Mr Adrian Brennan

Finance & Contract Hire Gap

Quick and inexpensive

Mr Andrew Nulty

Combined Vehicle Replacement

I had spoken to a couple of gap companies and they seemed more bothered about downgrading other peoples policies than telling me about theirs. I called you and asked who ever I spoke to compare your policies and the difference was drastic. For me that speaks volumes. I do not want to deal with a company who is pre-occupied with other policies, instead I want to deal with a company whose sole focus seems to be on me, what my policy does and how their policies would work if my car was written off. That said I still hope I never need to make a claim!!

Mr David Thomas

Combined Return To Invoice

Easy to use and lots of info

Mr David Stringer

Combined Vehicle Replacement

Very Good Policies - also seem a lot more flexible than others I looked at. If you buy a policy from XXX for example you have to have the same car again. Sorry much prefer the concept of making being paid the cash and my own decision thanks!

Mr Dylan Johnstone

Combined Vehicle Replacement

OK so far

Mr Adrian Rossmore

Combined Vehicle Replacement

Process very straightforward, significantly cheaper than dealer quote. Will review if 5 stars deserved if I ever make a claim (so don't hold your breath! I hope)

Mr John Murphy

Combined Return To Invoice

GOOD

Mr Mark Howard

Combined Vehicle Replacement

Good terms and exceptionally competitive price, also UK based.

Mr Brian Price

New Car Alloy Wheel Insurance

Simple and very well explained exclusions

Mr Martin Smith

Combined Return To Invoice

So easy to set up this insurance. I hope that, if I am unlucky enough to make a claim, the claim procedure is as simple.

Mr Donald Henderson

Combined Vehicle Replacement

monthly payment option is a good idea and easy to set up online

Mr Mark James

Combined Vehicle Replacement

Very competitive

Mr Aidrian Hampson

Finance & Contract Hire Gap

Good

Mrs Paula Williams

Combined Vehicle Replacement

No problems, good value for money and UK based

Mr Michael Winston

Combined Vehicle Replacement

Very good examples and easy to understand policies

Mr Michael Billington

Combined Vehicle Replacement

5 *

Keith Stevenson

Finance & Contract Hire Gap

Was recommended to use you by my dealer who no longer offers gap insurance

Mr Kevin Robinson

Combined Vehicle Replacement

Excellent

Mrs Sandra Pringle

Combined Vehicle Replacement

Mr Andrew Thompson

Finance & Contract Hire Gap

OK SO FAR

Mr John Clancey

Combined Vehicle Replacement

I have had my last two policies with XXXX and this time when I called for a quote not only where their prices not as good but also I could not defer the start date. Your policy is as good if not better and I can defer which saves me a further £58.00. Bargain!

Mr Christopher Linkacker

Combined Vehicle Replacement

Good features, competitive price.

Mr Michael Logan

Finance & Contract Hire Gap

1/3 of the price my contract hire company quoted and double the quality of cover.

Mrs Susan McIntrye

Combined Vehicle Replacement

Good

Mrs Helen Ball

Combined Vehicle Replacement

Mrs Tracy Church

Combined Return To Invoice

Very Good

Mr Richard Coates

Combined Vehicle Replacement

Mrs Joyce Linden

Combined Return To Invoice

No problems self explanatory system, good price

Mrs Lynda Robertson

Combined Vehicle Replacement

5 star *

Mr Alan Richards

Combined Return To Invoice

No problems so far however I guess the real test is when I need to make a claim. still feel confident that you will be as super efficient.

Mr John Thurley

Combined Return To Invoice

My shortfall bit is good

Mrs Jacqueline Williams

Combined Vehicle Replacement

Veery quick, easy and good price

Mr Richard Cole

Combined Vehicle Replacement

My dealership did not know what to say, the policy they where offering is under written by the same people but theirs is £300 more.

Mr Lee Mason

Combined Vehicle Replacement

Very Good

Mrs Susan Dean

Combined Return To Invoice

Mrs Hayley Waterman

Combined Vehicle Replacement

Really good deal on a bundle of products

Miss Zoe Humphreys

Combined Vehicle Replacement

No problems, Liked the bundle options

Mr Stuart Brown

Combined Return To Invoice

GOOD

Mr Christopher Peters

Combined Vehicle Replacement

Shopped around and for a relative new comer to gap insurance it can be very confusing. I found the way in which you displayed the quoted and examples alongside really helped. One point however it might be useful to inform customers that you need to enter a mileage. My car is new and I spent 5 minutes trying to get your system to accept 0 miles.


Shortfall Comments Thank you for taking the time to leave your comments.

We will ask our technical team to look into this for us. In the meantime we have amended the system to allow for you to enter the word "delivery". In practise no vehicle will ever have 0 miles on the clock as the garage will have taken your vehicle on a road test as part of their duty of care, and the mileage is just an indication so a few mileage either way is perfectly acceptable as long as the vehicle has done less than 80,000 on the day that you buy your policy.

Once again thank you for leaving your feedback.

Mrs Jennifer Russell

Combined Return To Invoice

Easy, quick and more than £250 less than the price quoted by my dealership.

Mr Christopher Johnson

Combined Return To Invoice

System easy to use and worked well

Mr Shaun Wood

Alloy Wheel Insurance

Overall very good but I did need to call the helpline for further information. The helpline was excellent!

Mr UDAY BOSE

Combined Return To Invoice

1/3 of the price my dealership quoted for a cover that seems better. No a difficult decision.

Mr Peter MacManners

Combined Vehicle Replacement

UK Based and from a name a know of unlike most others.Good price and easy to compare levels of protection.

Mr Peter Winstanley

Finance & Contract Hire Gap

No problems easy and quick

Mrs Sharon Watson

Combined Vehicle Replacement

VERY GOOD

Mr Ian Henderson

Combined Vehicle Replacement

Bargain!

Mrs Nicole McGreavy

Combined Vehicle Replacement

OK

Ms Janice Smyth

Combined Return To Invoice

No problems

Mr Declan Morgan

Combined Return To Invoice

Very user friendly, lots of help along the way and good illustrations of how various cover works

Miss Emma Mitchell

Combined Return To Invoice

OK

Mrs Maureen Grettan

Combined Vehicle Replacement

I can only comment on the set up process at present, but very easy to use and good explanations of policies.

Mrs Joan Hickie

Combined Vehicle Replacement

Simple and easy to save quotes to come back to.

Mr Rowan Andrews

Combined Return To Invoice

Mr Jamie Barge

Key Insurance

ok

Mr Dean Fisher

Combined Vehicle Replacement

Prof Susan Perry

Combined Return To Invoice

Quick and good rates

Mr Paul Lewis

Combined Vehicle Replacement

EASY

Mrs Lewis Brennan

Combined Return To Invoice

Nothing is ever perfect but this was close so far as quoting, comparing cover and easy of use.

Mr Paul Alexander

Combined Vehicle Replacement

Like to get a bargain- thanks!

Mr Stuart Richardson

Combined Vehicle Replacement

Spoke to my dealer about our policy as I have had my last three cars from them and all have had gap insurance which thank fully I have not had to use. Your policy appears to as good if not better than theirs and just over £200 less. Will not buy from a dealer again.

Mrs Yvonne Evans

Combined Return To Invoice

Easy to use and like the fact that my documents are there straight way.

Mrs Valerie Duncan

Combined Vehicle Replacement

Good

Mr Carl Milne

Combined Vehicle Replacement

After checking the web site I called and spoke to Mark who confirmed all my questions, excellent service

Mr Johnathan Steel

Combined Vehicle Replacement

Really good

Mrs Lyn Kennett

Combined Return To Invoice

GOOD

Mr Peter Leadsham

Combined Vehicle Replacement

great service

Mr Barry McManners

Combined Return To Invoice

Nothing is ever perfect and I believe that 5 stars would mean that there is no room for improvement which is naturally impossible, however telephoned to speak to someone before purchasing on-line. Extremely helpful person helped me to understand the differences of the policies thus a well earned 4 stars.

Mrs Marjorie Baker

Combined Return To Invoice

Would recommend

Mrs Janette Meadows

Combined Vehicle Replacement

No-nonsense information, clear explanations and good price

Mr Allan Woodward

Combined Return To Invoice

Called XXX to ask them for a quote and ask about claim limit. I ended up being even more confused also worried about someone who can drop the so called best price in the UK within seconds by a further £20. Called your free phone number and sorry don't know who I spoke to but he was excellent. Very knowledgeable and took pain to explain the different levels and most importantly what they would do if my Audi was written off. The no pressure and no sales rubbish attitude was re-refreshing.

Mrs Jane Watson

Finance & Contract Hire Gap

Good

Mr Jack Robinson

Finance & Contract Hire Gap

Excellent but the real proof will be if we have to make a claim which judging by the service standards thus far will be exemplary.

Mr Ian Barge

Combined Return To Invoice

UK Based, good terms and a fraction of the cost of my dealership.

Mr Johnathan Gould

Combined Vehicle Replacement

Ok

Mrs Janette Walker

Combined Vehicle Replacement

Very easy to go through the process. Very informative and pleased with the service.

Mr Phillip Scott

Excess Insurance

very happy

Mrs Carol Bowyer

Combined Return To Invoice

No issues so far.

Mr Nigel Smith

Combined Vehicle Replacement

Quick and easy to use

Mr Johnathan Baker

Alloy Wheel Insurance

Thank you

Mrs Elizabeth Johnson

Combined Return To Invoice

No problems, like the fact you can save quotes and then come back.

Mr Neil Richards

Combined Vehicle Replacement

Easy

Mr Gary Aston

Combined Vehicle Replacement

Really good value from what I can see

Mr Greg Turner

Combined Vehicle Replacement

Called a couple of companies about gap insurance and yours was the only one to mention about checking with my insurance company about new for old.

Mr Howard Kennedy

Combined Vehicle Replacement

GOOD

Miss Gemma Sutherland

Combined Return To Invoice

The website is very easy to use, and the pricing was much cheaper than going through Mercedes Benz direct.

Mr Johnathan May

Combined Return To Invoice

I knew that there would be a price difference buying online but £300 less - : Bargain!

Mr Thomas Griffiths

Combined Return To Invoice

My Dealership had spent a long time telling why buying online was a bad idea. Your policy is just over £450 less and it appears that it is under-written by the same insurance company. Can not wait to see what reason they give me when I go to collect!

Mr Paul Chesters

Combined Return To Invoice

Excellent value for money when compared to what Audi had offered.

Dr Royston Williams

Key Insurance

Quick

Mr Lee Aldridge

Combined Vehicle Replacement

Quick and easy to navigate

Mrs Page Broomhead

Combined Vehicle Replacement

Liked the examples

Mr Jonathan WoodWood

Finance & Contract Hire Gap

Less than half the price I was quoted from my dealership and better terms. Not a difficult choice!

Mrs Laura Evans

Scratch and Dent Insurance

Very Simple to use and build quotes. Easy to compare cover and add and remove other policies

Mr Kevin Holmes

Key Insurance

GOOD

Mr Gareth Roberts

Finance And Contract Hire

Easy

Mr Richard Benswick

Combined Vehicle Replacement

Fast and easy to use, straight forward explanations of policy options without confusing 'trade speak'. I now have peace of mind and can enjoy my new car knowing if anything does happen that I am covered, thanks !

Mrs Dorothy Jones

Excess Insurance

Fantastic value for my £1000 excess cover for a motorbike..............£39? I would say so!

Mr Tony Jones

Finance And Contract Hire

Good so far

Mr Marcus Fenwick

Combined Return To Invoice Insurance

Excellent! Was recommended to use you for a quote.

Mr Darren Goodman

Combined Vehicle Replacement

Bargain in comparison to the £399 my dealer wanted

Mrs Janet Richmond

Combined Vehicle Replacement

Liked the monthly payment. I now it was only a hundred pounds or so but after just buying my new Mini it has really helped.

Miss Natalie Gibson

Key Insurance

GOOD

Mr Ian Bennett

Combined Vehicle Replacement

Examples where really helpful

Mr James Smith

Combined Return To Invoice Insurance

Good value for money and easy to follow system

Mrs Anne Pemberton

Finance And Contract Hire

Not only one of the cheapest prices I could find but also under written by I company based in the UK

Mr Frank Turner

Combined Vehicle Replacement

less than 1/3 of the price my dealership quoted

Miss Christine Mercer

Key Insurance

Excellent

Mrs Diane Jones

Mis- Fuel Insurance

Really easy and so much cheaper than the car salesman quoted

Mrs Jayne Rea

Key Insurance

Happy with service given. Quick helpful response to questions provided.

Mr James Ross

Combined Vehicle Replacement

Very good and payment options we clear and easy to understand

Miss Natalie Swailes

Combined Return To Invoice Insurance

Simple and easy to follow

Mr Johnathan Foster

Mis- Fuel Insurance

Just under £50.00 less than my dealer than quoted even afte they had given me a "one off " " Special " deal.

Mrs Janet Marley

Combined Return To Invoice Insurance

Excellent customer service support and good price

Mr Rolland Gaye

Finance And Contract Hire

GOOD

Mr Martin Winters

Finance And Contract Hire

No problems so far

Ms Charlotte Murray

Combined Vehicle Replacement

I still hope that I will need need to use it and in over twenty years of driving have never had a car written off but for less and £80.00 I would be so annoyed with myself if I didn't cover my car.

Mr Henry Ryder

Excess Insurance

Good

Mr Gavin Winstanley

Finance And Contract Hire

Very interactive really liked the save and My Shortfall features.

Mr Nigel Broom

Combined Vehicle Replacement

Very good, easy to use

Mrs Janice Barlow

Combined Return To Invoice Insurance

Skoda offered the same sort of cover but they wanted nearly four hundred pounds. Would recommend.

Ms Gemma May

Key Insurance

Mr David McMurray

Combined Vehicle Replacement

Being able to pay monthly really helps

Mr Keith Ashby

Finance And Contract Hire

Was given your number by a friend who has a policy with you. The £10.00 loyalty discount is a nice touch.

Mr Samuel Wildman

Finance And Contract Hire

Thank you

Mr Arthur Myers

Key Insurance

Simple

Ms Lucy Wait

Combined Vehicle Replacement

Wish setting up car insurance was as easy

Mrs Janet Reynolds

Combined Vehicle Replacement

No problems so far

Mr Justin Highbell

Finance And Contract Hire

It was good

Ms Alison Bright

Combined Return To Invoice Insurance

Great price and like the log-in system

Mr Sam Brentworth

Combined Vehicle Replacement

Was given your number by a competitor who no-longer offers cover for Motor Homes.

Mrs Elizabeth Wilson

Finance And Contract Hire

Examples where good and helps to make it easy to compare cover

Mr John Savage

Key Insurance

Excellent value for money

Mr James Hanley

Combined Return to Invoice

Cheapest on the market I could find.

Mr Thomas Hunt

Combined Vehicle Replacement

Really good sales support and for what appears to be much more reasonable prices.

Ms Michelle Allen

Key Insurance

Fingers crossed I never need it but for less than twenty pounds think it is a good idea.

Mr Mark Ellis

Combined Vehicle Replacement

GOOD SO FAR

Mr Ahmed Singh

Combined Return to Invoice

Great

Mrs Eva Robinson

Combined Vehicle Replacement

Good

Mr Gary Winston

Combined Vehicle Replacement

No problems although as my car is new your system would not pick up the details.


Shortfall Team : Thank you for taking the time to leave your feedback.

Our system is linked to DVLA so sometimes if your vehicle has not been registered yet or has been within the last 24-48 hours DVLA's system may not have been able to find your car. The providers we work work are constantly trying to improve the time this takes however we are completely dependent on DVLA and the speed at which their systems update.

We are sorry for any inconvenience this may have caused.

Kind regards

Shortfall Customer Service

Mrs Racheal Dawson

Combined Vehicle Replacement

Did not encounter any problems but then again i was not expecting too.

Mr Timothy Ryder

Combined Return to Invoice

OK so far

Mr Terrance Simmons

Key Insurance

Good

Ms Lynda Rossiter

Finance And Contract Hire

Good

Ms Nicole Martin

Combined Vehicle Replacement

Quick easy to use and like the monthly option.

Mr Paul Jones

Combined Return to Invoice

Easy to move around the systems and compare quotes.

Mr Thomas Marley

Combined Vehicle Replacement

Very friendly and help staff who seem to want to make sure that I got the right type of quote at the best price.

Ms Jenny Long

Key Insurance

Liked the fact that your policy covers not just me but the household as well. Very competitive price.

Mrs Paula Hunt

Combined Vehicle Replacement

Good Terms, Excellent price!

Mr James Castle

Combined Return to Invoice

Good

Ms Joanne Hughes

Finance And Contract Hire

For the price and peace of mind it was a no-brainer!

Mr Alex Turner

Combined Return to Invoice

Price was much more reasonable than my dealership who had quoted over £495 in comparison to your quote which is less than £100.

Mr Donald Thwaite

Combined Return to Invoice

Good so far. Just hope that if ever I need to make a claim which fingers crossed I don't, it is as easy.

Mr Ian Pemberton

Finance And Contract Hire

Called XXXXX to ask about cover for a van on contract hire, don't even think they knew how it worked and they ended up confusing me even more. Called you guys and the difference was like chalk and cheese. Your price was £15.00 less even after their discount and at least I know how it works now!

Mr Robert Barnes

Combined Vehicle Replacement

Good

Mrs Jennie Devon

Combined Vehicle Replacement

Easy to compare levels of cover

Miss Sophie Rowe

Finance And Contract Hire

More comprehensive cover for nearly £300 less than my finance company wanted to charge me.

Ms Lynda Reynolds

Combined Vehicle Replacement

Help Center is very good

Mr Thomas Stevens

Combined Return to Invoice

Ms Diane Arnold

Vehicle Replacement Insurance

Easy, liked the fact that I could compare the policies side by side.

Simon Quinn

Combined Return to Invoice

Very helpful sales support and about the cheapest I could find.

Elaine Talbot

Vehicle replacement Insurance

Very Good.

Derek Hagan