Why not scroll down and see what our customers are saying about us?
At Shortfall we welcome feedback good and bad alike. In fact we have used your feedback and comments over the years to improve our website functionality and even to help design new policy features.
We know that it is only by listening to you, that we will be able to constantly exceed your expectations about the way in which our policies perform and our levels of customer service.
Testimonials left below are submitted after the purchase process online and if you click the link above, those testimonials are left after speaking to a member of the customer service team, whether that be to make an amendment, transfer a policy, purchase another or again after visiting the website.
VERY GOOD ... SIMPLE EASY GOOD VALUE
So easy to navigate & order
did not understand voluntary and compulsary do i add them together or not its was explained over phone thankyou ps yes i add them together and buy the cover level
Its a cheaper and more competitive alternative to the dealer recommended product.
Very easy to navigate the website and arrange cover.
Easy to set policy up and at over half the price of the dealer
A really easy process!
Straight forward, good explanations and a good price. I hope I never need it.
Good website and easy to navigate
Very simple to set up.
5 Very easy web site to navigate . Just hope that the service will be as easy if I need to make a claim !
Quick, easy, simple & great value
easy to create a quote, cheapest around also. recommended via money saving expert website
Seem very helpful on phone and price is very good compared to what I've seen for the size of damage they're prepared to cover.
Easy and straightforward to use
Very easy to use, very descripted information
How easy was that? Why can't it always be so straight forward! I'm already recommending you guys.
Easy to understand and to buy.
Easy to use website, hopefully won't need to use the policy but peace of mind to have it
website easy to use, hopefully I won't need their assistance.
As always easy and straight forward. I have also used Shortfall for my motorcycle
Fairly straightforward buying experience.
A simple but necessary process to protect your car purchase.
Easy site to use
Very easy site to use and appears good value compared to other suppliers.
4. Great feed-back and good information. Site is easy to navigate , only exception is the duration of term, need it in month multiples instead of years.
Straightforward, explained clearly, and quick! Great value!
easy to use website.
Easy site to use
Very easy to use
Easy to use the webform
Very easy to set up, all very clear, and a really good price. Thank you!
To press all good.
Easy to use to get quote - Sounds like a great offer vs the rest of the GAP companies
Well planned and easy to use website.
Very easy to understand and competitive price
Very quick and efficient process
Quick, simple and easy. Thanks!!
Easy to use site - quote really competitive to that offered by car dealer
Good value, easy to use website.
Experience very good Thank you
Really easy to use website and a good price offered for the insurance. I am very happy!
Easy and Excellent.
Very fast and efficient online process.
On the face of it this is very good insurance cover for laser cut wheels. I hope that I don't have to use it but it will be interesting to see if my expectations are fulfilled in the event that I do!
Excellent- cheapest, easy and I had a query and spoke to Martin who answered my question quickly and efficiently!
Very easy to use website and a very competitive price.
Very easy quote and set up - great price too for good level of cover.
All seemed to be very easy to set up. Thanks
VERY EASY TO ACCESS, VERY REASONABLE PRICE, MANY THANKS.
Best price on line without question simple to use. Have used for my last 4 Brand new cars
Easy to use and very good value. Beats others with comparable benefits.
Excellent customer relations skills shown by to me by Jackie. The premium was so much more reasonable than that available from local Toyota dealer.
SO FAR SO GOOD- QUICK AND EASY- REAL PROOF WILL BE IF I HAVE TO CLAIM THOUGH
Just slightly clunky drop down boxes but process simple and well explained
really great , simple to use and clear website , glad to have chosen Shortfall
Excellent site, very intuitive to use. Products are comprehensive, offer a range of features often better than those available through dealerships and above all, are very competitively priced. Highly recommended.
Very competitive rate, easy to use website
nice and easy
Excellent service. Easy to navigate process.
Excellent policy at a brilliant price. Customer service second to none.
easy to use and understand
Buying Gap insurance explained well and purchase made easy
Great experience with the guy on the phone. Even though I was outside the 6 months from purchase, their valuation got me to within £300 of the purchase price! I now have peace of mind again!
good value- easy web site and helpful staff
5/5. Easy to use and clear web site. Much better value than dealers. The test will be in a claim but seems okay so far.
Very helpful telephone assistant
very easy and well explained process
great service, thank you!
Very easy to use the website. Simple and quick process.
Simple and informative....hope I haven't missed anything!
Straightforward renewal without any hitches so far.
Website and quotation pages easy to navigate, one simple question for clarification quickly answered by Martin, happy with experience so far.
Easy process to renew on newer vehicle having swapped last policy over before it expired.
Excellent range of products at compelling pricing when compared to main dealerships. Product features are also far more flexible than dealership offered policies.
So far so good - quick and easy process.
Very easy to use and understand. Better value and price than dealer who only offered return to invoice policy.
5! So much cheaper than the Dealer!
Very easy to complete. Information displayed clearly
Significantly cheaper than the dealer offered options for better cover and fully regulated and backed by reputable company.
Excellent easy process.
Easy purchase of good value policy
...as ever - great!
very easy to use took two policies one for company van and one for sons car recommended
Very simple for someone with little experience Thank you
Quick and easy
Easy to use - Great value
Clear detail of policy wording
4 Not to bad
Simple terms, good price
Very easy and quick to navigate web pages. Everything straightforward, not too expensive for piece of mind insurance.
Bargain price, Quality cover
Simple, easy to understand and much better price than others online.
I recently had a car accident and my car was written off. The Insurance Company offer was reasonable but I had a shortfall. I was so grateful that I had gap insurance to make up the difference between what I was offered and the original price I paid for the car. It allowed me to buy a similar car to the one I lost. What was so impressive was the professional and timely manner in which my gap claim was handled. I received the gap insurance payment just a few days after completing the claim. This allowed me to be back in my replacement car as soon as possible. I really recommend gap insurance and the policy I bought. It gave me peace of mind to know that I had it and was really trouble-free when I needed it most. It was one last thing to worry about. Robert
Easy to use
Simple, easy a well earned 5 star
Quick, easy and competitive
Great website. Very simple to understand benefits. Great product.
Excellent quotation process. Information explained clearly and concisely. Extremely competitive pricing.Do yourselves a favour - check out these guys before you sign up for anything offered by the main franchises. Chances are they're using the same providers and underwriters - which was certainly true in my case - at much lower rates for identical cover. Hopefully, if the worst happens and I need to make a claim, that process will be as easy and efficient as this was. Thanks. Michael D.
Great value so far. I hope I never have to use it
Easy to navigate the site. Keen price.
Good price and easy to obtain quote
Excellent, simple to use. Policy required was easy to find. Good value for money.
easy to sort and looks good cover, the test will be if i ever have to claim (which i hope not!)
Great price, easy to do.
very easy to use
EXCELLENT SITE AND VERY EASY TO USE.
Easy to use Fully explained with examples
Very quick and easy to sort out gap insurance
Hope it's as good as it sounds
Looks good so far
Smooth process. Only a little perturbed to find that several different shortfall brands including shortfall.co.uk have the same company behind them!
Dear Mr Vince, thank you for your comments.
Shortfall is part of the Aequitas Automotive Group of Gap Insurance providers. We are proud to be independent and have a number of insurance underwriters.
This is because each insurance company will have good and bad aspects to their cover. For example, Shortfall is outstanding and underwritten by Mapfre who are a genuine giant in the world of Gap Insurance and have a proven track record. But if you want a policy for 5 years, Shortfall would not be able to quote.
We feel that this makes us unique as we can compare policy prices and terms to find the best policy for you. No matter if you have a 10 year old Ford KA or a £147,000 Aston Martin our job is to find a policy that works, does exactly what is says it will and is a fair price.
We sincerely hope that this sets your mind at rest, however, if ever you would like to talk about your policy, please do not hesitate to contact a member of the team on 0800 195 4926 where we will be only to happy to answer any questions you may have.
Customer Service Team
That quote form, my word is it bad.
Shortfall - Dear Mr Johnsson thank you for your feedback. We are so sorry to see that you where anything less than 5 star / 100% happy with our systems or policies. With that in mind can you please contact a member of the team as we would sincerely appreciate your comments.
Customer Service Team.
Easy and cheaper than other quote
Excellent telephone service, the best I have had in a very long time. Well Done
Most reasonable price around for the level of cover.
short sweet easy 123
Really easy to use and understand plus cheapest I could find highly recommended. Lets hope we don't have the need to use it though but small price for piece of mind.
Easy online process, great price for 3 years cover. I can rest easy now I'm covered for the next 3 years shortfall. Thank you
Loads cheaper than the main dealer quote for the same thing
EASY AND STRAIGHTFORWARD WITH NO TECHNICAL JARGON AND MOST IMPORTANT ITS CHEAP
easy enough to use, would be nice be able to select a few more amounts also would be good to have got the option to select multiple years.
Shortfall - Dear Mr Ramsay thank you for your comments. Unfortunately excess insurance policies are only ever sold in blocks of one year. That said we value your comments and will pass them on to our product development team.
Customer Service Team
Very simple process to complete with clear and comprehensive T&Cs.
Easy to order good price
Easy to use, get quote & set up. Good value for money.
Took 5 minutes to do and was the cheapest I found
Website user friendly and good pricing.
Just taken delivery of a brand new car. The dealers tried selling me alloy insurance for around £300. I went on the internet and found shortfall who could insure the alloys for half the price and a better cover. I am very happy and impressed now having assurance that if I unfortunately kerb an alloy it will be repaired at no further cost to me. The setting up was simple and the website is great. Mr I Slater Leeds
I phoned to clarify a policy detail and the customer service was excellent. Very clear and no jargon!
Not had to use the service yet and hopefully I never will but second time I've purchased gap from Shortfall. Communication is good when I have called in for policies and changes. Thanks,
very good website. Quick and easy to get cover.
Very efficient and appears cost effective with peace of mind. Hopefully will not have to use!
Happy. Good price
I found the whole process of taking out a policy to be very user-friendly.
So far so good
On buying the policies its easy and was good value compared to the dealer - the real rating would be if you had to make a claim how quickly and efficient it would be. hopefully i'll never need it!
Easy to do business with...
Easy to do business with!
Easy to set up, a third the price of dealership quote, hope I don'the need it but if I do will have to see how Shortfall perform.
Great website. Easy and intuitive. Thanks.
Fast and efficient
the site works very well easy to follow and only takes a few minutes , very good
Very good. Seems to have my situation covered. This is the second time of using you in a row
Site had all relevant information and easy to use
Quick and easy and at a very competitive price.
easy to use and settle the balance
Good price and web site works well.
better safe than sorry
well worth the money
Very easy to purchase online, very competitive in comparison with other insurers.
very easy to use and very competitive
thank you just did it.very easy and straight forward
Easy on-line service
Excellent value for Gap Insurance, ease of use of home page and clear explanations.
Easy and quick to use.
Worth every penny, would not take out Motor Insurance without Excess cover
It would have been nice to be sent a discount code like some other companies do. Dear Miss Maru, Thank you for your comments, we appreciate all forms of feedback to help us strive to become the best we can be. We have taken the decision not to offer discount codes or any other promotional offers. Instead, we believe in offering the best price first time and every time, we would never wan't to artificially inflate prices to then offer a discount code. We do also have the best priced guarantee and therefore if you find a better priced policy, we would always promise to beat it, providing that it is an equivalent policy. If you require any further assistance, please don't hesitate to contact any member of the customer services team. Kind Regards, Customer Service Team
Quick and easy application, explained well
Happy with your system so far (5), too early to say whether your customer service and policy cover is even satisfactory!
very good thanks
Easily laid out to understand.
Customer service (J***** and T** - if I've remembered correctly) was excellent. Advice and direction given without prompting and would definitely recommend Shortfall.
Easy to use
Just signed up based on the feedback from other customers. Looked at other insurers who were cheaper, but shortfall came across a better provider!
Almost £300 cheaper than the dealer quotation. Easy to use website and very competitive rate.
Very easy to use
Very easy service
Fantastic cover so good I bought it to cover my wife's brand new car.
Easy to renew
Online web site is a lot easier to use than the other players in gap insurance.
Easy, straight forward renewal of sons excess policy. Thanks
Excellent value for 4 year Vehicle replacement cover.
Contacted customer service before purchasing and found them very helpful and accommodating.
LOOKS A GOOD PRODUCT
Good easy website very clear
Excellent value compared to BMW offering saved £1500.
CLEAR AND SIMPLE
The site was easy to navigate and gave all the relevant information that I was looking for to make my decision.
Great price covering 3 important requirements for a new car. Second policy with Shortfall, already cover my Audi A1
Web site a bit confusing but overall good
Easy to understand quotes. Easy to build bundle to suit and to make purchase
Very quick easy service.
RECOMENDED BY A FRIEND WHO HAS USED THE POLICY BEFORE, ALSO UNFORTUNATELY HAD TO CLAIM, WHICH WAS DEALT WITH VERY SWIFTLY
Very easy to use and the cheapest quote I have received.
I rate this 5 for the easy online purchasing process, however I hope I do not have to claim on the policy to be able to rate the claims process
Lowest price I could find and has a 5 star defaqto rating so Shortfall was the best option all round :-)
Very competitive pricing & Site easy to get to
Easy Site to get into with competitive pricing
Easy Site to negotiate and the cost for cover is competitive
Good so far. Easy to set up and helpful on phone
Very quick to purchase and the best price I could find
The policy appears to cover all eventualities relevant to my requirements at a reasonable cost.
Most things are great apart from some lapses in spelling and abuse of the apostrophe. However, the operation of the checkout seems quirky. I wanted to buy two policies: vehicle replacement and alloy damage. I expected to pay for both together but it did not work that way. I had to pay for the alloy damage first and then go back through the whole process for vehicle replacement. As it happens, doing it this unexpected way suited me because it was advantageous to me to use separate credit cards.
Great clear and concise information provided- great examples and easy to navigate via the website 5*
All very impressive. Less than half price quoted to me by a BMW dealership
Very quick and easy to set up and happy with the cover provided by combine vehicle replacement policy. Also a very reasonable price
Happy with the quote and buying is straight forward. Cannot comment on anything else yet ! :-)
So far so good. Site very easy to use, price very competitive and I have confidence in the fact the company 'shortfall' is part of Aequitas Automotive Ltd.
Very clear website,easy to use, good price
easy to do and policies very clear
very easy to do
Very easy to process.
Other than an initial problem with the website, all went smoothly.
I purchased a vehicle from a nationwide Jaguar distributor and I was offered the chance to purchase Asset Protection Insurance cover for 3 years at a total £499.00. with Shortfall 4 years cover £159.00 whats not to like about that!
Very competitive price, two thirds cheaper than dealer price! Easy web site quick and simple to arrange.
its very easy to check price check it and buy. very nice deal, thanks
The system was very easy to use and the information was clear and concise.
I'm amazed at the cost of the policy compared to what was offered at the dealer when buying the car. Much more affordable peace of mind.
Very easy to use website, clear instructions when completing.
Great value and simple to use system
Easy to use website
I did a fair amout of research before buying combined 3 year GAP, Alloy Wheels and Minor Scratch/Dent insurance. The website was helpful and the pricing both transparant and competitive. I hope, should I ever have the misfortune to need to claim, that the clams process is equally straightforward.
All pretty straightforward to buy, but haven't made a claim so will rate you then if needed :)
So far very easy to use website.
easy to use
As a new policy holder I can only comment on the website and the competitiveness which were good. My only feedback is that it was not obvious whether I had to create an account on the initial quote page..perhaps you should guide people to create an account there if they intend to buy as you have to anyway!;
Website was very clear and easy to use. Tremendous saving over dealer policies, good to see technology being used to make service good and save costs for all involved.
Easy to set up
Easy to set up
SEEMS VERY EASY
Pretty straight Forward process and cover.
Simple to use website made it easy for me to check how much I could save compared to buying a similar policy from the car dealership
Website very easy to use and prices are very competetive JM Suffolk
website easy to use and very competitive pricing
Very similar to your competitors but much easier to use.
Easy to use. But when I input car reg it just kept showing the circle as it was looking, so I done it manually.
GOOD CLEAR WEBSITE
Easy to set up
much cheaper than dealer offered policies
Unable to judge as only just taken out the policy!
Easy to navigate website.
good value for money
Cheapest most comprehensive gap cover I could find - Which approved!
Very easy service to use
So quick and easy
Fast and easy...what more can you ask for?
On-line application very simple and straightforward following a telephone conversation with a very helpful customer services gentleman a few days ago. The cost of the cover appears very competitive on-line, and much cheaper than the dealer's quotation.
Quick, easy and great price
Very easy and straight forward
No problem - quick & easy, thanks.
User friendly website that answered all my questions.
Very quick and easy and a lot cheaper than my existing provider.
WEBSITE EASY TO NAVIGATE AND PRICES VERY COMPETITVE
Quick and easy service, examples on site were also very useful and helped understanding of the different policies.
website very simple to use and language used is very clear english.
Very easy to use- clear and concise- great value for money- would recommend to others
Easy to set up and competitive price
Very easy and competitive prices
QUICK AND EASY AT A COMPETITIVE PRICE.
Much better than main dealer quotes
EASY AND STRAIGHT FORWARD, AT A GOOD PRICE
quick and efficient. Unsure on whether the premium quoted was annual or over the term/length of cover.
So far so good
could you send me detailed info on my policy to my email. thank you regards maya
Shortfall - Dear Miss Ampadu-Agyei we will send out hard copies via Royal Mail today.
Customer Service Team
Policy appeared to be good value for what was offered and the website was a breeze to use.
Just sorted alloy wheel and gap insurance today and it was extremely simple which makes such a change for this type of process. Hopefully I won't need to use the cover but it's great to have it.....
Easy to access and understand straight forward process
GREAT POLICY AT A VERY COMPETITIVE PRICE. EASY TO FOLLOW WEBSITE.
very helpful on phone
I had occasion to contact the customer contact representative regarding a query on my online application. I have to say he was very helpful, reassuring and calm. First impression has been very good.
surprised how easy process was fantastic
quick & easy to set up
Clear instructions and examples Easy site to navigate Let's hope I won't have to make use of the policy
Policy details appear to be clear and helpful. As will all insurances, 'the proof of the pudding' will be in the sad event of ever having to make a claim.
very easy steps to follow
EASY TO USE
Great value, clear and easy website to use, would have no problem in recommending their services
Easy to use
Prices very good and easy to understand Very easy and comprehensive site to use
If the process to claim (lets hope it never comes to that) is as easy as it is to buy the insurance I will be extremely happy indeed.
Straight Forward and not expensive. Very good 5 year length of policy. Like Life Assurance, I hope I never have to claim. Like Life Assurance, I hope that there will be no nasty surprises if I do need to.
easy to use website
easy to use site. less than half the price of dealer, with better cover. excellent.
Have only just signed up so can't really give any comment on policies, service and systems yet.
Process was quite straight forward
At just purchased stage - straightforward process & easy to use website. All reads very well with some good features. Pleased with price. Needless to say, hope I don't have to put the claim side to the test. JD Sutton Coldfield
Good price quoted and easy navigation through system
Excellent website, easy to follow and by far the cheapest five year return to new vehicle GAP I could find. Test will be if ever I need to claim, lets hope I never find out!
very easy to set up and buy...website explains policies well.....this helped me to decide which policy was best for me....I hope I do not have to make a claim but I hope that that procedure will be as easy if the worst ever comes to worst
My phone call to enquire about different policies was dealt with quickly and efficiently.
Very straight forward and good value.
I've just bought a Range Rover and the main Dealer quoted £399 for GAP Insurance. I got a quote from Shortfall for £179 within 5 minutes for exactly the same cover. Watch out for overpaying GAP at the main dealers!!
Easy to use website. Policy covers all my needs at an excellent price.
Very good service
Very easy to choose required cover and arrange.
easy to use website. tyre and alloy insurance was too expensive though
I am very happy with the price of the insurance and I am confident in the insurance company as I found out that the same insurance is used at ain delaerships like VW. I was slightly annoyed that my initial enquiry was not responded to more quickly, but was very pleased with the response and the willlingness of the customer service staff for changing the quote documents and for explaining some of terms to me.
I just bought the GAP and Excess insurance and I have to say that your web site provides the best online insurance buying process i have ever seen. There is clear information and explanation. You also reminded me on the screen that my motor insurance might provide new car replacement for one year and I can choose the GAP insurance start date a year later. So far, I am very satisfied with the service and information provided. And also, very importantly, your prices are lower than many of the other insurance quotes I got. Hope that the services are also 5 stars when, unfortunately, I need to make a claim.
Shortfall - Dear Mr Lau thank you for taking the time to leave your comments. We can assure you that should you ever need to make a claim it will be just as simple and easy.
If ever you would like to talk to a member of the team about exactly what would happen please do not hesitate to contact us on 0800 195 4926.
Customer Service Team
Much cheaper than the offering from the dealer
as brilliant as ever, over 600 pounds cheaper than the dealer, amazing value and i hope i never have to test the claims process.
Shortfall - Dear Miss Wells thank you for taking the time to leave your comments. We can assure you that should the worse ever happen our claims team who are experts in the field will do everything they can to ensure that your claim is handled sensitively and payment made a hyper speed.
If ever you would like to talk about your policy or require any assistance please do not hesitate to contact a member of the team on 0800 195 4926.
Customer Service Team
Not impressed your site made a statement that the payment would give me options to pay monthly , it never just took the whole amount. Not impressed at all .....
Shortfall - Dear Mr Cressy thank you for taking the time to leave your comments. We are so sorry that you have been left anything less than 100% or 5 star happy.
Our system is designed and clearly shows that if your policy premium is more than £100 then when it comes to payment you will be given the option to pay monthly. This is simply because the cost of offering the monthly option is un-economically viable for policies less than £100.00. We work to tiny margins and therefore in keeping with our ethos felt it was fairer to offer everyone the lowest cost possible, instead of building an extra buffer which would allow us to simply absorb the additional charges.
We have passed your comments on to the relevant department for re-view and again would like to thank you for sharing's your experience.
Customer Service Team
Easy to use an very helpful explanations
very easy to use, quick quotes
Excellent user driven computer system
5 stars all the way for both service and price
Quick and easy,great price too
I cannot actually seewhat I have paid!! AND I see m to have paid twice, according to myaccount. Really unhappy with the whole experience. No receipt, what's going on?
Shortfall - Dear Mr Bienkowski we are so sorry to see that you where unhappy with our service or your policy. The "My Shortfall" section our system shows that you policy is live and that only one payment has been taken. At present it shows two policies live ( scratch and Dent & alloy wheel insurance ) and one saved quote.
The documents are available with proof of purchase by simply clicking the information icon. To ensure that you have everything we have also sent out a hard copy via Royal Mail.
Once again we are sorry to hear that you are in any way unhappy and thank you for taking the time to let us know.
Customer Service Team
easy to set up
I wasn't sure about the scenarios around gap insurance but the team talked me through it in a straightforward way, without any pressure to buy, just giving me the facts.
The process was very quick and the cover provided is just what I am looking for
Easy to purchase
Very simple process and straightforward.
Good clear terms and much less expensive than my garage offered
Bought combined vehicle replacement cover. Easy to follow website clear explanation of cover.
Good cover - fair price
Whilst the purchasing has been good the real proof of how good the company is will only be known if I need to make a claim!
Shortfall - Dear Mr Davies thank you for taking the time to leave your comments.
We can assure you that everything possible has been done to ensure that should you ever need to make a claim that it will be as simple as possible and payment made in record time.
If ever you would like to talk about your policy or what would happen should you ever need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.
so far so good
Easy to use and competitive pricing
Great easy website good value for money thank you
Really easy to set up and a seriously competitive price when compared with other GAP providers and massively more cost effective than buying from a dealer.
much less expensive than my finance company quoted
So far so good and the monthly option certainly make it easier to budget.
Simple to use and get quotes also UK based which is a nice change to the off shore call centres most companies now use.
much better value for money than available elsewhere
The quote from the dealer was £349 for back to invoice cover. Found Shortfall.co.uk via Which and paid £105 for Vehicle Replacement gap which is a higher level of cover.
Brilliant. Very easy to set up and cheaper than the dealer.
Straight forward process
I called a spoke to a gentleman about my quote as the difference in price was so substantial, in comparison to the quote my garage gave me, I wanted to make sure I was entering the information correctly. The advisor I spoke to was knowledgeable, friendly and instead of the normal pushy sales person he was the complete opposite. Genuinely nice to speak to someone who wants to help me find the right cover instead of simply the most expensive.
All seemed very straightforward to buy Gap cover - and well priced - but hopefully we won't ever have to use it!
I think that the policy is good value for money .Was disappointed that did not receive a notice to renew the policy .(Accoring to my wife ) would like reminder sent to Husband .
Shortfall - Dear Mr Tobin-Wynne thank you for taking the time to leave your feedback. In the interests of keeping your personal information safe we have removed your email address from the end of your feedback.
Our system does send out reminders normal 3 months, 28 days and then the last at 7 days. You may find however that as we have a registered business email your spam filter may have in error re-directed us to a junk or trash folder.
We are so sorry that you did not receive the reminders and will pass your comments to the relevant department for review.
Once again thank you for your feedback and thank you for choosing Shortfall to renew your policy.
Customer Service Team
I looked at a few websites for GAP return to invoice insurance but your website was the best for good clear information.
Good but payment stage on web site is a bit confusing.
Dear Mr Shields thank you for taking the time to leave your comments. We think that the reason may be that because your policy was over £100 you where in fact offered three different payment methods, Paypal, credit or debit card and a monthly options.
We have done this in an attempt to offer choice however we take your comments very seriously and have already passed them to our IT department for review.
In the meantime once again thank you for your feedback.
Customer Service Team
I have purchased this policy because I know how well it works. Had an identical policy on my previous car and unfortunately my daughter had an accident in the car. Although she was fine the car was written off. Without this policy I would have been nearly £4000 out of pocket. The claim when through without fuss, very sensitively and quickly. The money comes to you so you can go out and choose a replacement car. I went for exactly the same again but there is no commitment to do this like there is with some of the dealership policies. Policy application process is quick and simple and very cost effective when you compare it to the dealer policy, which incidentally was underwritten by the same company. Would never buy a car without Gap insurance again. Hopefully I will never need to claim on it again but thats what insurance is all about and I cannot afford to take that chance.
Shortfall - Dear Mrs Buttery thank you for taking the time to leave your comments. We hope too that lightening never strikes twice but we can assure you that should it ever happen that we will be here to help.
If ever you would like to talk about your policy please do not hesitate to contact a member of the team on 0800 195 4926.
Simple to use, build and compare quotes and good price
So far very easy
Easy to use thanks
All looks good
Very easy to set up and less that half the cost of the dealer!!
Fairly happy with the price of the policy, bit disappointed that the 30 day exclusion effectively means I've only got an 11 month policy.
Shortfall - Dear Mr Russell thank you for taking the time to leave your comments. Unfortunately to protect honest policy holders like you from fraudulent claims or excessive prices our underwriters had to include this term. This is in the hope that members of the public do not have and accident today, book their vehicle into the garage and then buy a policy the day after.
We can however let you know that should you decide to renew with us in 12 months time there is no exclusion period and instead your policy cover simply continues.
If ever you would like to talk about your policy or what would happen when you make a claim on your excess cover please do not hesitate to contact a member of the team on 0800 195 4926.
Customer Service Team
Very easy to use website excellent level of cover for a fair price.
nice and easy
Easy to understand and process
easy enough website to use, lets hope I dont have to make a claim.
Shortfall - Dear Mr Archer thanks for taking the time to leave your feedback.
We hope that you do not have to make a claim as well and instead have many happy years of trouble free motoring. However we can assure you that should the worse ever happen that we will be here to ensure that your claim is handled sensitively and payment made at hyper speed.
If ever you would like to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.
Good policy good price
Good cover, competitive price and none of the sales rubbish and fluff
Really good policy for the money easy access on line
Excellent, easy to use and simple to understand what you are getting for your money.
good web site, will recommend. thank you
Good explanation notes to guide>
Shortfall - We are so sorry to see that you are anything less than 100% happy with your policy. As you have decided not to leave your name or any indication as to why your where unhappy can you please contact a member of the team on 0800 195 4926. We would be genuinely interested to hear your comments as we know that it is only by listening to you our website visitors and policy holders that we will be able to constantly exceed expectations of levels of customer service.
Customer Service Team
So far so good and much better prices than Audi quoted
Couldn't be easier and I have piece of mind too!
Spot on in terms of cover and loads cheaper than my dealer. Well done!
The right price for the cover
I would of awarded 10 but as the maximum is 5 this is an easy 5 stars.
Good cover fair price
I have never seen the need for gap cover but then I have never spent such a huge amount on a car. I also know that if anything happened to it I could never be able to afford to buy another. We are planning to keep my car indefinitely so long cover is also very attractive.
Much better value for money than the £500 my local garage wanted
Quick, simple, straightforward
I found your quoting and purchase pages very easy to use
Good explanation of what GAP insurance is and how it compares with what the vehicle manufactures dealers offer.
Thank you! My dealership were trying to sell me a 3 year plan at a cost of £359 even though I was only contract hiring for 2 years. I've saved £280!!
Excellent advisor support and policy terms
Brilliant! Ease of use, lots of info... Excellent service
good price quick and easy
Very clear, userfriendly site. Very good value for money.
Customer service is good
Value for money
Easy to get quotes and relatively easy to understand the policy
After the warning from my dealer about buying elsewhere, after reading the policy and talking to a customer service rep there really is no catch. No small print and nothing waiting to jump out. Just much better deal.
The website was easy to use with good pricing. Trust I never have to find out if the claims service is as good as the website. LF.
Shortfall - Dear Mr Fishman thank you for taking the time to leave your feedback. We would like to take the opportunity to assure you that just like you we consider what happens when you make a claim to be the single most important aspect of your policy and this is where we honestly believe we excel. We hope you have many happy years of motoring, however should you ever need to make a claim you can rest assured that it is will be just as simple and as straight forward.
Customer Service Team
Competitive price, but as for the performance of the company if I have to claim I don't know, nor could I find reviews telling me this.
Shortfall - Dear Mr Richardson thank you for taking the time to leave your feedback. We understand that for you as well as us the single most important aspect is what happens when you make a claim. We can assure you that this is and always has been we where genuinely believe we excel.
We do have many reviews regarding claims procedure and handling and we have be told that where as at the moment they are published as normal they will soon be split out so as to make it easier to find.
In the meantime thank you for choosing Shortfall. We hope that you will never need to make a claim and will instead have many years of trouble free motoring however should the worst ever happen we can assure you that our claim's team will be here to make sure that it is as simple, stress free and quick as possible.
If ever you would like to discuss your policy or any aspect of your cover please do not hesitate to contact a member of the team on 0800 195 4926.
Customer Service Team
Easy to do initial quote and price was good. The bit that almost stumped me was that i had to add to basket and then continue but i was clicking the register button trying to register to complete. Eventually got there though
Shortfall - Dear Mr Bell thank you for taking the time to leave your comments. The checkout bar should appear the moment that you select buy. With this in mind we have asked our IT department to review your comments.
In the meantime once again thank you for your feedback as we genuinely appreciate your comments and know that it is only by listening to our customers and website visitors that we will be able to maintain our levels of customer service.
As I would expect any reputable insurance company to be so nothing really out of the ordinary.
Shortfall - Dear Mrs Murphy we are so sorry to see that you where anything less than 100% or 5 star happy with either our systems, policies.
We value your feedback so with this in mind if you could please contact a member of the team on 0800 195 4926 we would appreciate your comments.
Customer Service Team
Only just purchased the policy - The site was quick and simple; with the best price I could find. It remains to be seen how good the insurance is if I need to claim - I'll post my experience should I be unfortunate enough to have to make a claim.
Shortfall - Dear Mr Kearney thank you for taking the time to leave your feedback. We hope that you never need to make a claim however should you ever need to we will post your feedback immediately alongside your first review. Once again thank you for choosing Shortfall.
Customer service Team
Very easy to set up online
a straight forward transaction
Just purchased online over the internet. It was easy to understand and configure the right insurance products.
5 stars for price, cover and ease of use
Unable to comment on customer service as purchased over the internet. Internet purchase very happy and easy.
a straight forward transaction.
Great Rates & easy to complete
Best value and (seemingly) fewest complications/caveats.
Normal process, without problems as would be expected.
Simple and efficient - and good value
Looks good so far and easy to set up, hope I don't need it.
Shortfall - Dear Mr Wadsworth thank you for taking the time to leave your comments. We can assure you that should your ever need to make a claim that it will be just as simple and straight forward.
Customer Service Team
Much better value for money than garage policy
I've only just taken out the policy online, I haven't needed to speak to anyone (fingers crossed I'll never need to). I don't feel I can really comment either way on your customer service but I have no complaints so far.
I am happy with the policies you provide
A lady called XXXX answered pertinent questions about my choice of GAP insurance which gave me confidence to go ahead and purchase a policy. Many thanks.
Great price. Saving about £300 compared to my dealer quote. Very pleased.
5 Stars - Comprehensive cover and excellent price.
XXXX was absolutely fantastic. She was extremely clear and a deep knowledge of the products she is selling.
Great to have peace of mind!
I have spoken to a couple of staff at the company on the telephone and they have both been very helpful, polite and knowledgeable. They both gave me excellent customer service along with a very good price for the product I purchased which was the Combined Vehicle Replacement GAP Insurance. Thanks again, I would have no problems in recommending shortfall to family and friends. Mr Roy Scanlan an Audi A3 owner from XXXXX, Lancashire.
It is what it says on the tin
Great price and simple and easy to understand. Saved me a fortune again my dealer quote.
Excellent customer service support and good cover
Garage quote was in excess of £600. Your quote was less than £200 for comparable cover so I will most certainly recommend.
Very simple to use, good cover and exceptional price, an easy 5 stars
Just taken out policy - happy so far
website was very easy to use... buying the policy was very straight forward. So far, I'm very happy :)
easy and quick
Good cheap service. Would like to see the summary of what I am purchasing just before payment.
Shortfall - Dear Mr Browne thank you for taking the time to leave your comments. The system should so you a complete summary of personal details and policy information right up until you click the payment page. We are not sure why this was not the case and have asked out It department to investigate and test our systems.
In the meantime once again thank you for your feedback and thank you for choosing Shortfall
Easy to setup and good prices, very helpful staff on the phone.I suppose the proof of the policies will be if I need to claim?? Will the service be 5 Star then? I hope so!!
Shortfall - Dear Mr Acford we can assure you that should you ever need to make a claim it will be just as simple.
Great easy to use site - plus you cover cars over £75k!
simple and clear website
We were quoted exactly the same insurance when purchasing our new car via Inchcape, through the insurance broker Ageas, and underwritten by UK General Insurance Limited. The policies purchased were at least 50% cheaper. The website was very easy to use and the keyfacts, examples, and policy documents easy to access and read.
Very simple process and the best prices I could find!
Very happy - clear website; helpful staff on phone - a good policy at a great price.
I will recommend to friends and family. I already know that my dad is fuming as he purchased a Skoda in May and paid over £350 for his policy.
Found the site easy to use and well set out.
so far so good.
I was recommended to use you by my garage who no longer offers gap insurance
Highly recommended and mentioned on Which?. For me was very reassuring as Which do not normally mention anything but the best.
very happy with the policy
Great telephone support and much better than my premium quoted than my garage who incidentally wanted nearly six times the cost.
Good experience so far
Shortfall - Dear Mrs Crosthwaite thank you for taking the time to leave your comments. You can also rest assured that it is our job to make sure that should you ever need to make a claim that it is just as good if not better.
Customer Service Team
After being a little unsure how much I need to apply for, XXXX was extremely helpful and friendly and saved me well over £200. Thank you.
Excellent value and easy to administer
VERY QUICK AND EASY PROCESS.
Super cover and still about £30 less than I could anywhere else.
excellent to be able to look at all the different types of cover in one place and not have to flick from one screen to another
Well explained and reasonable price.
CLEAR PROCESS, GOOD PRODUCTS
After carrying out my own extensive research you came highly recommended, the competitive price is also an advantage.
Quick, simple to follow terms and excellent price.
I paid £449 at the dealers for GAP cover and only £134 with you for the same, if not better cover. On finding this I used my 30 day cancellation right with the dealer which then charged me £35 to do so, but I am still in pocket by £280 - a sure fire winner. I hope not to have to use it but at the price it beats the competition hands down.
Good value for money and increasing my excess just £250 means my car insurance is £72 less.
Easy to understand website
Very easy to set up
Easy to set up. Good price. Paying monthly is convenient.
Much cheaper buying direct
Online service OK, apart from not finding the vehicle details automatically.
Shortfall - Dear Mrs Lambert thank you for taking the time to leave your comments. Unfortunately our system relies on DVLA. This means that during the recent DVLA website and system issues we have experienced, slower than normal service from them and in parts none at all.
Our system will allow you to our type vehicle details however where ever possible it will attempt to fill in all the information needed.
Although this was beyond out control we apologise for any inconvenience and would like to take the opportunity to thank you for your feedback.
Shortfall Customer Service Team
Good Value. System Easy To Use.
Payment options schedule was confusing. Not clear distinction between cash payment and instalment payment.
Shortfall - Dear Mr Gilbert. Thank you for taking the time to leave your comments. We will pass this on to the relevant departments for review.
Once again we really do appreciate your feedback.
Shortfall Customer Service Team
Was recommended to use you by my farther in-law who already has some policies with you.
I had originally purchased gap direct from my Skoda dealer for £395.00. Your cover is just as comprehensive but is less than half the price. I will most certainly recommend to friends and family.
Very simple procedure, good cover and excellent price - 5 stars
GAP and Alloy cover taken, prices are very good, particularly when comparing to Dealership and cover looks comparable. System was easy to use to get quotes, buy and download documentation.
Superior cover and better price than the quote offered by the supplier of my car.
Excellent 5 stars
You where highly recommended cover and UK based which is always a good point in my book!
So far so good
Spot on terms and great value for money, shame you do not offer normal car insurance as well.
Very good website - wasn't sure how to defer the gap policy and then saw I had the chance to choose the start date.
Shortfall - Dear Mr Hallas thank you for taking the time to leave your feedback. Our system has been designed to be as simple as possible with lots of help and extra information and we are sorry had you had any issue what so ever as the last thing that we would ever want for a customer to be uncertain about how to ensure that they have the right cover.
We will pass your comments on the the IT department for review.
Once again thank you for your comments.
Customer Service Team
GOOD COVER WHICH IS JUST AS GOOD AS MY GARAGES FOR £400 LESS. NOT REALLY A DIFFICULT CHOICE?
Easy to set up policy
application process simple and quick
Excellent easy to understand and set up.Value for money.
Superb call centre back up and good cover competitively priced.
Good Value for Money
much simpler and cost efficient than expected
Very easy website to understand
Happy so far with information given
policy start date on form is confusing as it comes after reference to the general car insurance
Shortfall - Dear Mr Henry thank you for taking the time to leave your comments. At present there is a question mark which expands to explain that this is the date that you would like your policy to start. However we will pass your comments on to the Tech Team for them to review and if needs be make more prominent.
Once again thank you for your feedback.
Customer Service Team
Much better value for money than the policy offered by my garage
Having the option of limits up to 50k makes a big difference and gives extra peace of mind right the way until the end of the policy.
So far so good
Shortfall - Dear Mr Marcantonio thank you for taking the time to leave your comments. We can assure you that should you ever need to make a claim, change your details, or transfer your policy it will be just as simple.
Good terms, excellent price and UK based all plus points for me
Straight Forward and easy to use Competitive Price
Very easy process to purchase GAP and excess insurance
Although most of the policies seem very much of a much'ness yours where yours where about the best price and terms I could find on Google
Shortfall - Dear Miss Kane we are so sorry to see that you where anything less than 100% satisfied with our service or systems. As you have not left any feedback can you please contact a member of the team on 0800 195 4926 as we genuinely value your comments.
Customer Services Team
Fair price & good terms. Systems are simple enough to use and there are not too many long forms to complete.
good value for money
simple enough to use good credentials which stack up and UK based
Made it very easy to purchase on monthly instalments and explained each step to help me decide
Better level of cover than my garage and almost 50% less in cost
Competitive and easy to navigate.
Quick and simple to use with good cover and very competitive price
Good explanations of the different cover types.
Your policy is a little more complicated to understand than perhaps others but ultimately it is a very comprehensive cover and the price is excellent.
Shortfall - Dear Mrs Pemberton thank you for your comments, we are currently working with are underwriters to make the policies a little easier to understand. The terms and features, so how the policy works when you make a claim, will remain the same but we hope that the wording will be made even simpler.
Once agin thank you for taking the time to leave your comments as we genuinely appreciate your feedback.
Pain Free so far and can only hope it'll be the same if I have to make a claim.
Shortfall - Dear Mr Duncan we can set your mind at rest that every precaution possible has been taken to ensure that our claims process is as simple as straight forward as possible and that additionally we are here to help each step of the way.
Once again thank you for taking the time to leave your comments>
Customer Service Team
Simple to understand policy and very good price. The fact that you are one of the few who are UK based also helps to give added peace of mind.
was simple enough but could not get key insurance to go with the gap and excess insurance
Shortfall - Dear Mr Routley thank you for taking the time to leave your comments. As of the 1st of August 2014 we have withdrawn our key insurance policies. We have that this did not inconvenience you and genuinely do appreciate your feedback.
Customer Service team
Fair price for the likelihood of me making a claim and coincidentally about the cheapest I could find.
Good to use and simple to compare.
Simple to build quote, policy terms and little wordy but conditions seem sound. Also backed by UK based company ****
Quick and easy process
good :-) easy to get quotes and price is much better than the premium my garage offered even though your policy seems to do more.
Superb service and well explained levels of cover. The 5 star rating is also very reassuring.
Quick, good levels of cover and very competitive price
Excellent, good terms and very simple systems
The form could be a little clearer, at one point it asks if you have COMP insurance on the vehicle & the next question is start date of policy, I took that to mean the start date of the COMP insurance not the start of the GAP insurance maybe it should be rephased as "What date you want the GAP policy to start"
Shortfall - Thank you for leaving your comments we will pass this to the relevant department for review.
In the meantime once again thank you for choosing Shortfall and thank you for your feedback.
Quick and simple and good price
Much cheaper then the policy my own bike insurance company quoted.
Much more reasonable price than the ridiculous quote my dealer gave me.
Great very helpful
The process was straight forward however, what is included in my policy is still a little unclear to me
Shortfall - Dear Mr Minchin Thank you for taking the time to leave your comments. We are so sorry to see that you where anything less than 100% or 5 star happy. We try where ever possible to put as much information as possible on our systems and are concerned that you still have questions. With this in mind can you please contact us on 0800 195 4926 where a member of the team will explain how your level of gap insurance would work if ever your vehicle was written off.
Once again thank you for your feedback
The booking was easy, hopefully not need to claim.
Great price UK based cover and higher limits.
Second Policy family has taken out.Good value cover.
Very clear and simple to fill in. Would def recommend.
Happy with the price and website, so far so good
The web site worked well and had lots of information regarding policies and options. I hope to not use the policy but will sure feedback should I do so.
Shortfall - Dear Mr Bonito thank you for taking the time to leave your comments. We can assure you that should you ever need to make a we will be here to assist.
Once again thank you for your comments
Customer Service Team
A good clear website that explained the different policies very clearly. good competitive prices.
Example explanations how the cover works when you make a claim really help.
Simple to use, good price and excellent conditions for cover
Easy website to understand
good value for money and excellent terms
excellent website, quick and easy system
most competitive price I could find - 5 star
Good comparisons and examples of cover and very competitive price
Quick and easy so far
very easy to complete the online application form.
Price and cover looks good so far, hopefully if I need to use it, it will be as good as it looks on the Tin!
Shortfall - Dear Mr Moy thank you for taking the time to leave your comments. We totally agree that the acid test for any insurance is what happens when you make a claim and this is where we genuinely believe that our policies are head and shoulders above the rest. With this in mind we can also remind you that should you ever need to make a claim it really will be as simple and as easy as possible and that we will be here to assist every step of the way.
Once again thank you for your comments.
Got a quote for five years, better cover and half the price the dealer wants for three!
good price and simple terms
Excellent service quick and easy. Thank you Mick Greenwood
good to be offered what I can have instead of spending time reading about cover I am not eligible for
funky system which is still very user friendly 5 stars
Policy terms are a little wordy but cover seems solid and underwriter is someone I have heard of unlike a lot of others on the net. One point off for the wordy terms so hence 4 star.
Quick and super efficient
Good site and quotation
Called the 0800 number as I had a few additional questions and the guy could not be more helpful. Have purchased a bundle deal and an add on and all of this was less than one of your competitors.
Bundled policies were not comprehensive and prices varied....
Shortfall -Dear Miss Bottomley thank you for taking the time to leave your feedback. We are so sorry that you where anything less than 100% happy with our systems and service. We will pass your comments on to the relevant departments who will review the bundle options.
Once again we really do appreciate the feedback.
VERY EASY TO USE AND STAND OUT PRICE EVEN IN COMPARISON TO YOUR COMPETEITORS.
Only negative is that apart from the policy document, it is not made clear that this policy covers theft (Without Recovery) as well as total write-off. If people think this is not covered than this could cost you business.
Shortfall - Thank you for your comments. We do cover theft as the FCA and our insurers class total loss as accident and theft. That said we will pass your comments on the relevant departments so that they can make this point more clear to fellow policy holders and website visitors. Once again thank you for taking the time to leave your comments and for bring this to our attention.
Excellent to follow and simple to navigate.
QUICK AND EASY TO UNDERSTAND
Only just bought the policy, but offer some good products and value. System was nice and easy to use. So overall satifaction. Lets see how they fare if/when it comes to claiming.
Dear Mr Amin thank you for taking the time to leave your comments. We can assure you that if your vehicle is written off that we will be here to make the claims process as easy and smooth as possible and assist every step of the way.
Very simple and easy to use!
I spoke to one of your sales team called XXXX. He was really helpful, non pushy and excellent at explaining all the details. He was the reason I decided to take the policy with you. Thank you
After evaluating a number of Vehicle Replacement GAP Insurers I contacted Shortfall and found them not only to be very competitively priced, providing exactly the cover I was looking for, but, gave me helpful advice when contacted by phone.
Much more competitively priced than my dealership
Happy with my purchase. All the testimonials are about the purchase of the policy and none about the claims experience, now I understand why as this box pops up after payment. The policy has a 5 Star Defaqto rating if you look at the defaqto website and search for shortfall.
Shortfall - Thank you for your comments. We are in the process of integrating a separate testimonials page for claims handling and will update our systems as soon as possible. In the meantime you can also leave feed back via our "contact us" form as well email and voice recording.
Once again thank you for taking the time to leave your feedback.
Good value for money :-5 stars
Quick easy to understand and good T&C's
Found the Shortfall policies to be equal or better, in terms of cover, than those offered at the dealership and a lot better value for money.
Excellent systems & fair price
good policy terms
Comprehensive Policy which was easy to read and purchase
good value for money and UK based
Very Happy easy to deal with
Purchasing process was professional and easy.
easy and quick
Excellent facility, full of information which makes comparing levels of protection very straight forward
So far so good. Can't comment beyond buying the policy
Shortfall - Dear Mr Hughes thank you for taking the time to leave your comments, we can assure you that making a claim will be just as easy.
Excellent telephone support
Straight forward and good price
Very easy to get quote and complete forms. Rang helpline with a query, got answered quickly and spoke with helpful, pleasant advisor
Have only just applied for this insurance on a brand new car. Have taken out this insurance as it is substantially cheaper than the dealers. The proof of the pudding in all these things is how you handle a claim if one should arise.
Shortfall - Dear Mrs Davies we can assure you that making a claim will be just as easy and that we will be here to help every step of the way.
Have only just applied for this insurance on a brand new car. Have taken out this insurance as it is substantially cheaper than the dealers. The proof of the pudding in all these things is how you handle a claim if one should arise.
Shortfall - Dear Mrs Davies we can assure you that making a claim will be as simply and easy as possible and that we will be here to assist every step of the way.
excellent from start to finish
I found the whole process easy, the communication I had with the enquiry staff was professional and friendly.
Very good process
I found your systems easier to navigate and the policy easier to understand.
Good examples, clear info and instead of having to flick from page to page everything is in one place. I do think that some of your pictures are a bit funky though. lol
Good value, fair price quick and easy to quote.
EASY TO SET UP. GOOD PRICE.
Nice and easy so far
very competitive price A +
Your policy for 5 years is still less than half the price of my dealers ( 3years ) which I add did not seem as comprehensive.
clear and easy to understand, 5 Stars
If my dealership had quoted a more realistic price I may not of bothered to look around. Glad I did although it was a lot more complex than I had originally thought.
My lease company had quoted me over for £300 for this level of cover, so I feel quiet chuffed with myself. Good price, good cover and simple to get quotes.
Good to be able to compare quotes all in one place.
Quick, simple and no nonsense.
Keen prices,good easy to use website
Spoke to the most helpful sales person - great employee Thanks
Easy to use system, easy to buy and good product.
Straight forward system, good terms and exceptionally competitive price.
At last a gap insurance underwriter I have heard of. I know that this is so called specialist but I feel much more comfortable by having my policy with a company who is well known for not just for gap.
Good prices, Defatqo 5 star rated and simple to use.
Simple to get a quote, clear information and good examples.
Good price and about the only system online which would allow me to get a quote for a vehicle over 100K
Simple to use systems and fair price.
Good price for level of cover
Just how gap insurance should be, quick, easy to understand, no fuss value for money.
good and easy to use
Shortfall - Dear Mr Lund thank you for taking the time to rate our services. We are so sorry to see that you where anything less than 5 out of 5 and 100 % satisfied. We welcome feedback good and back alike and hope that you will contact us so that we might learn why you where unhappy.
Quick and easy
Easy to use, great price.
Good terms and excellent price.
information is all in one place so easy to use and relatively simple to compare terms and conditions
really easy to use and much better priced than my dealership
Very competitive and underwritten by an insurer I have heard of before
Second policy I have had via you and as normal the service is exceptional. Nothing is too much trouble and it is nice to feel as though my custom is valued.
Spoke to XXXX on the phone and she provided very clear information and advice. Thanks for that, Dorothy McDonald
Really easy to use and lots cheaper than my dealer
just taken out a policy, easy process snd offers good value
2nd policy with you just as easy as the last. Thanks again Sarah
Being a typical Scottish lady I like good service and value for money. So well done feel like your policy offers both.
I had done a lot of research and shopped around extensively and found your no messing, plain English attitude by far the best.
Good reviews, good price and credentials check out.
Easy and cost effective, however fortunately have not had to make a claim so i do not know how that side of the service is.
Thank you for taking the time to leave your comments. We can assure you that should your ever need to make a claim that we will be here to assist every step of the way to ensure that you are paid, quickly, efficiently and as smoothly as possible.
I had great support from your customer services team (Mark) who answered all of my questions and explained the policies very well
After being quoted by my dealership I checked a number of sites on the internet for me Shortfall was the best quote. It was 70% less than the quote my dealer had given me and a far better level of cover. The systems where easy and self explanatory.
Seems like a great deal, much better than the dealer
simple to use and complete on line
Good credentials and fair price
Very good. I spoke to my dealership who wanted a lot more than your cost. They did try and tell me to be wary of buying online however as their policy is underwritten by the same company it fell on deaf ears and seemed little more than sour grapes.
In the world we live in, for the sake of £81.00 it seemed almost silly not to have the extra peace of mind.
Competitive prices and clear information.Other providers are less clear about what their policy will and will not cover which makes me worry about what they really offer.
Good reviews and good price. 5 Stars
Extremely easy to set up and buy
Excellent to move around, easy to compare cover and simple to set up.
Very reasonable price as opposed to my dealer who wanted £399 for a lesser level of protection
High recommended and seemingly good value for money
Quick to use, comparable cover, accurate info and £200 cheaper than my lease company quoted.
I have never had an accident in over 25 years of driving but for £81.00 its nice to have the extra peace of mind.
Best price I could find and it could not of been easier to get a quote with all the info clearly displayed.
ok so far
5 Star! Competitive price UK based and good cover.
I was more than a little annoyed to find that there are many more types of gap insurance other than the one that my dealership offered me. It looks like the Return to Invoice cover they told me about is no where near as good as the Vehicle Replacement cover you offer. When my car finally gets here, which is already three weeks late I will be back!
Much better price, and I think much better policy than the one offered by the motor dealer
10 out of 10
Straight forward to use on line
Easy to understand and if there is anything you are not sure about it is explained clearly
Easy to compare cover and much more reasonable than my dealer
Was recommended to look online by my dealership who can not cover contract hire vehicles
Website is a bit funky in comparison to normal insurance sites but easy enough to use.
Good no nonsense cover and fair price
Great thank you
Best price and most companies would not cover anything over 75K
Clear information, easy to use system and very competitive price
All happy so far
5 star :-)
About the same levels of cover as the others I compared but you offer claim limits over 25K which is much more realistic for my car which was just under £60
Very happy, great price for 5 years peace of mind!
well trained, well informed friendly team and a good price.
My local dealership could not offer cover for driving schools, or rather they could but it would not cover me if I had a pupil with me. Useless! Thanks again Fran
Excellent service and stand out price.
Saw you mentioned on Which money and Briskoda, you where also the cheapest price I could find for contract hire cover.
Good reputation easy to use
Easy to use website.
Good reviews and price and very comprehensive policy terms and conditions
I hadn't got a clue about GAP insurance but my dealer was very pushy about selling me GAP insurance so I did a little research. Called a couple of companies named on the Which money website and I am glad I did, better cover and £300 cheaper.
Great - very Easy
Simple quote system, straight forward and easy to understand plain English and good price
No problems comparing quotes, very reasonable price.
Your product explanations are easy to understand and no hidden bits. Good
East to understand different levels of cover and excellent price.
If I could give the overall experience 10 I would. This policy is way beyond anything my dealer offered me. What great service. Would highly recommend
The policy was a much more reasonable price and backed by a UK company.
Much cheaper and better terms than the policy my dealer offered
Very helpful staff. Thank you.
A good price, easy to obtain.
Good to be able to compare different cover in one place instead of having to flick to lots of different screens
Just very easy to use website and lots more cheaper than my dealer's policies.
Good explanation of information on the phone, plus good value for money in comparison to my dealer.
UK underwritten insurance and easy to use
Best price I could find and had good feedback online
Very simple to use and easy to see how various levels of cover would affect me and how I was paid if my car was written off.
Quick and easy to use.
Policy documents are a bit wordy but the overall but reading through the terms the cover is just about the best I could find.
Easy to manoeuvre around. Good prices and from an insurer I had heard of.
Quick easy to use and competitive price. Good enough for me!
All good :-)
XXXX called me back with your callback system very quickly All I can say is what a lovely and informative person she is Thanks Simon laverack
Quick and simple to set up.
Terms and prices quoted are about the best I could see on line.
Lots cheaper than the £425 quoted by my dealer. Also very easy to get clear information and obtain quote
Cheapest quote and best terms
Good price easy to understand cover and 5 star rating from Defaqto
10 out of 10 so far. Naturally the proof will be should I ever need to make a claim.
Shortfall - Don't worry Mr Holby-King we will be here to help every step of the way.
Excellent telesales support, Andrea was a credit to your company. Very patient and personable even when for no apparent reason I had a mental block on understanding how a replacement policy would work.
So far so good
Compared to other insurers and providers your cover appeared to be higher quality and also UK based.
All looks good and you are definitely the cheapest I have found for insuring my excess. You might want to correct the couple of typing errors in your 'Testimonial' paragraph - take a few momments to tell us if you are happy with our polcies - you've spelt 'moments' and 'policies' wrong :-). Shortfall - Thank you for letting us know we will send this straight over to the relevant tech team.
Seemed very quick and easy
I have never had gap before but then I have never bought I car so expensive. For me it was worth paying just for the extra peace of mind. Would recommend.
A lot easier than I thought it would be and nice not to have to spend three hours filling in forms.
Quick and ever so slightly quirky system, excellent price
Simple to compare different levels of cover and a lot quicker than I thought it would be to set the policy live
Quick simple and good price.
Very happy with online process.
Policy terms and conditions easily explained and simple to use system.
Saw you on Skoda Forum also good reviews.
I rang your office as I have 2 different number plates for my vehicle and I was informed exacly what to do. Excellent service and easy website!
My dealership had said most online providers where based in god knows where and they wanted £399 for three years invoice cover. Basically they did all they could to put me off buying else where. Shows what they know, your policy is UK based and just over £320 less and after talking to one of your telephone people appears to be better cover.
Good service and just about the cheapest I could find.
Good value and with some nice features that did not seem to be on other suppliers.
Simple system + reasonable price.
UK Insurance company and a name I have heard of unlike so many others on the net.
Telephone help lady very pleasant and helpful
Simple easy and quick to set up
lots easier than I thought it would be. :-)
Simple to compare policies and good examples which helped to understand the differences.
Found you on which money report.
Peace of mind for less than £100, bit of a no brainer really.
Very easy steps to a very comprehensive cover. Web site was clear and easy to navigate.
spoke with a gentleman called XXX who's was helpful when discussing the benefits of the insurance.
Highly recommended & great price
UK insurance unlike a lot of others and good price.
Just as good as last time! thanks again Mark!
All good so far, see what happens if I need to claim ;-)
No issues, easy to use and to compare different types of cover.
My Dealer had quoted over £400 even after a discount their policy was still £200 more than yours and theirs was invoice cover.
Called to ask about how to defer a policy. The operator could not of been more helpful. Excellent service and just about the cheapest I could fund.
So far so good.
5 Star Service
Order process very efficient - hopefully I'll never have to find out about the claims process...
£350 less than my dealer and for a better level of cover. Oooh I Like a Bargain!
Quick, easy and good price
Quick and easy to purchase.
Fab to use and good price.
In rip off Britain its nice to feel as though I paid a fair price for a chance.
Easy to setup and clear and consistent messages within the website. UK based!
Pleasure doing business, excellent back up. Also if the claims procedure is even half as good I know that there will be no issues. Thank you to the lady who, sorry I do not remember her name, spent nearly 45 minutes explaining vehicle replacement to me.
Customer service advisor was very good and even though I hope I never need it your policy, seems like a low cost option just in case.
Good reviews and the call centre was the friendliest.
Simple to navigate and good explanations.
Easy, shame not all insurance systems are as straight forward.
Very easy application process.
My BMW dealer quoted £595 your policy is easily as good and yet the price difference is shocking! A note to the wise buy online - I did!
Very good, really liked the monthly option. For the sake of £16 extra it was easier to spread the cost.
Can not really get excited about gap cover but guess this was about as good as it gets!
Would like to congratulate on a good website. Very simple and easy to get quotes. Thank you for excellent service.
2 nd policy with you and just as easy as the last time. The loyalty discount was a nice touch! Thanks
The site was very easy to use. Like the idea that I could pay with PayPal . Very pleased customer
Searched the net you will be pleased to know you came out on top for cover and price!
A+ highly recommended
Easy to use, good price, simple terms = happy customer! Thanks Richard
No issues very slick and easy to browse around compare cover
good terms, 5 star rated policies and still over £300 less than my local Skoda dealer!
Great website and policy
very helpful support staff and good examples helps to compare levels of cover.
No problems, simple and easy to set up.
Website very easy to use, very clear. Registration process and cover arrangement very rapid.
Good credentials, easy to follow systems. Happy!
Well explained website, easy to use, quick to set up, hope I don't have to use the policy but a good price thanks.
Shopped around and tried a few companies. ( Don't bother - your competitors still have a lot to learn!) By contrast your telephone support staff are a credit to the company. No pressure, no bull XXXX just clear info and what felt like genuine good service. Excellent!
Very Easy Process
Very straightforward and easy to use
Have used before and as normal just as simple.
I was weary when my dealer seemed so insistent that I took their gap cover. So I shopped around. Glad I did £400 less than my dealership quoted and for a much better level of cover.
Clear and easy to follow process. Price was also very good
Easy process, very quick, simple to understand
No problems with the quotation and purchase processes - both simple and straightforward to use.
Quick, cheaper than my dealership and better cover!
Good Service, very easy to use.
very easy to understand. i liked the use case examples.
No problems very good, both online and support systems
more than £300 less than my Rip off merchants / dealer quoted !
Very Good, quick and easy.
Was recommended by Susan XXXX who has a policy with you.
My last policy was with XXX. Shopped around this time and you where £35.00 less even after discounts.
Very Good. Easy to use and simple to compare.
5 Star :-)
Very good and easy to understand
Lots cheaper than my local Skoda Dealership and for a much more comprehensive level of cover.
Liked the monthly option. This close to xmas and after collecting the car it was nice not to have to fork out a big lump all at once.
Very Good and liked the fact that the documents are there straight away
No problems and much better value for money than my dealer
Excellent! Contacted a few companies and shortfall was the only one that wanted to know about my car, and went to great lengths to make sure I understood my options. no pressure either.
I spoke to a really pleasant and helpful lady yesterday who went over all my options and seemed like she really cared and wanted to help. I work in car insurance myself so its nice to see others working like we do. Her name was XXX im afraid i didnt take her surname. Hats off to XXX. Please pass this feedback on to her manager.
No problems, good terms and very inexpensive premium.
Simple, quick and cheaper by a garden mile than my dealer
If you are looking around for gap insurance do not bother calling any one else. The policies perhaps are much of a much- ness but the service is so different from Shortfall. Actually felt as though they wanted to make sure I got the right policy for me and not just the one which made them the most money. Nice change!
spoke to excellent lady on the phone - very clear and concise and helpful - thankyou proceeded with payment on line from her quote and all was excellent - very clear and concise again. quote significantly cheaper than dealer offer. excellent!
Very quick and simple
Very good telephone support and for once I am left feeling as though I have a bargain and paid a fair price.
Very Simple system to follow
Good price and easy to consider other levels of cover.
Simple to use & would recommend
Good to get a bargain this close to christmas
Fast, efficient, no nonsense and fair price.
So much cheaper than my contract hire company wanted and their policy did not even pay toward my excess.
simple and good price
Pretty straight forward process, with excellent rates of premium.
Excellent price and service
Called for a quote and I am so Glad I did. The lady on the phone explained my options and openly asked me to contact me insurance company. I had asked my motor insurance company if they offered gap insurance and they had said no. What I did not ask is if they covered me new for old. As it happens they do, so I saved even more. Shortfall could of just arranged a five year policy for me which would of cost me more. Instead they took the time to explain my options. Nice to deal with a company which has values waited towards the customer for a change. Seems that for once the commitment to customer care is not just marketing. 100 % would recommend.
Very Good so far!
5 Star :-)
Very easy to set up on the web. Better cover and cheaper than dealer. Good so far.
Same as last time! Good price and excellent service!
Very easy to use and stupidly cheaper than my dealership who wanted of £600! Rip off!
No issues in navigation easy to complete
Mercedes wanted over four times the amount you quoted and the policy is same in fact I can not defer their start date.
For once I could buy something and not be charged extra just because I wanted to use my credit card.
Ticks all the boxes and very good price
Easy to process. fast service.
Safe, quick and ever so easy :-)
Safe and Efficient
Quirky system but still easy to navigate
Shopped around and can say don't waste your time try these guys. Good policy and cheaper than anyone else I could find.
Fantastic service so far! Phone answered immediately by a very helpful man. Thank you.
Very happy :-)
Very good. easy to understand examples and very good prices, would recommend
Very simple to use and cheaper than the BMW branded product which does the same thing
Don't bother calling anyone else, just call these guys, helpful, professional and no pushy games. Excellent!
Best insurance service I have received in a long time. Glad I spoke to you on the phone, very helpful indeed.
5 Star policy !
Very good, Snazzy systems and good examples.
Liked that fact that I could change my quote from three to four years and compare cover all in the same place, very good!
Very good terms and although the policy was a bit wordy the cover itself is very straight forward.
My dealership wanted over five hundred pounds for their gap insurance which did not have half the extra features. Bargain!
easy and fast
Quick and nice touch being able to see the documents instantaneously.
Registration process is simple
easy to use even for a sliver surfer like me.
Good easy to use website with clear information. For me at least it helped being able to compare levels of cover.
Extremely Competitive and easy to purchase.
Liked the monthly option
The service was fairly clear and competitively priced but, compared to other insurance sites, it was cumbersome and complicated.
Thank you for taking the time to leave your feedback. We are sorry to hear that you where not happy with our systems and as part of our constant commitment to improving our customer services if you can please contact us to let us know what issues you had we would appreciate your comments.
Good terms excellent price . Would recommend
Good Service, excellent price and better level of cover than my own dealer offered.
Easy to use, easy to find info and very good price. Also from an insurance company whose name I have heard of before unlike many others.
Very helpful and professional service. Everything fully explained. I can only recommend. :)
Quick and easy to purchase. Payment options, and deferred start date so flexible. Hopefully any claim will be met with same efficiency.
Quick, good price and excellent service
5 Star :-)
Very good and really liked the monthly option.
Quick, easy and nearly £300 less than my Ford dealership
Review of other providers showed your cover as good as best at best cost and payment very straightforward. Thanks
Don't bother looking else where! I looked at your prices and policies first spent two days comparing and still came back. Best value for money I could find.
Quick and cheap!
No problems setting up the policy and good price.
Nothing is perfect but this was easy, quick and appears to be good value for money.
like the deferred option
Shopped around and yours was the best price I could find.
VERY EASY TO USE AND VERY COMPETITIVE. WOULD RECOMMEND
Very easy, good price, no fuss
Let me know if you ever start offering car insurance.
Shortfall- Thank you for taking the time to leave your comments Mr Bryne however we have no plans to start offering car insurance.
Extremely well laid out web site. Very clear explanations and competitive pricing. Very customer focused. Well done.
Very competitively priced so I am hoping seeing as I have only just purchased this insurance that it is good value for money. I just hope I never need to use it.
Shortfall - Thank you for taking the time to leave us your comments. We can assure you that while we pride ourselves on being able to offer some of the UK's lowest prices if not the lowest, for us our primary concern will always be your policy and how you are looked after should you ever need to make a claim. That we feel is where we excel.
Should you ever wish to discuss your policy or have any questions please do not hesitate to contact us where a member of the team will be only to happy to help.
Excellent service from a lady who sounded like she actually cared about making sure that I understood my options. Nice change from the normal rubbish you normally get!
Good so far
Have never taken gap before but my dealership had put the fear of god in me. At £595 I thought it was a good idea but a bit OTT! Searched the net and with your policy for less than £140 for me it was just not worth taking the chance.
Returning customer. Happy with service provided.
My car insurance is with Ageas so I was pleased to be able to cover my gap with them as well.
Shortfall Insurance - Thank you for leaving your feedback. We must point out that our policies are underwritten UK General Insurance on Behalf of Ageas Insurance.
Kind regards Customer Service
Quick easy, liked the monthly option and the fact that my policy is there immediately
Website was easy to use but could not easily see how to view policy terms and conditions without actually getting a quote.
Shortfall Insurance - Thank you for leaving your comments we will pass this on to the relevant departments.
Kind regards customer service
My farther in law has a policy with you so I would of got my policy from you anyway but the loyalty discount was a nice touch.
I would like to register how pleased I am with the help and the way my policy has just been handled by a lovely lady named Jackie, she is a credit to herself and your company
Simple process from start to finish, website wasn't overly complicated no link to guide price as well.
Was quoted over £800 for gap insurance and tyre insurance from my Audi Dealership. At that price I was going to take my chances but at less than £300 from yourselves it was a no-brainer!
If you want gap insurance do not bother looking anywhere else. Excellent service, good policies and the most competitive price I could find.
very efficient telephone support and much more reasonably priced than my lease company
Half the price than my dealer and for almost double the cover. Quick and easy to use so for less than £100 for me it was a no-brainer!
peace of mind
Much more competitive than the £400 my lease company wanted and you pay towards my excess.
Clear website, good price 1/4 of the price BMW charge
Website easy to use. It doesn't give you a full description of the policy you are buying on the final screen before payment - it doesn't stipulate the number of years. I was worried that I was slightly unsure that I had clicked on 3 years.
Shortfall - Thank you for leaving your comments. We will pass this on to the relevant departments. Please remember that we value your feedback and our website and policy holders feedback over the years has helped our design team many times. We completely understand that it is only by listening to you that we will be able to maintain our customer service standards.
Once again thank you.
If ever you start to offer car insurance let me know.
10 out of 10
Very straightforward buying process and great price for excess insurance.
Good systems, price is good the docs are there straight away to check
For less than half the price of my dealer I get double the cover.
Quick and inexpensive
I had spoken to a couple of gap companies and they seemed more bothered about downgrading other peoples policies than telling me about theirs. I called you and asked who ever I spoke to compare your policies and the difference was drastic. For me that speaks volumes. I do not want to deal with a company who is pre-occupied with other policies, instead I want to deal with a company whose sole focus seems to be on me, what my policy does and how their policies would work if my car was written off. That said I still hope I never need to make a claim!!
Easy to use and lots of info
Very Good Policies - also seem a lot more flexible than others I looked at. If you buy a policy from XXX for example you have to have the same car again. Sorry much prefer the concept of making being paid the cash and my own decision thanks!
OK so far
Process very straightforward, significantly cheaper than dealer quote. Will review if 5 stars deserved if I ever make a claim (so don't hold your breath! I hope)
Good terms and exceptionally competitive price, also UK based.
Simple and very well explained exclusions
So easy to set up this insurance. I hope that, if I am unlucky enough to make a claim, the claim procedure is as simple.
monthly payment option is a good idea and easy to set up online
No problems, good value for money and UK based
Very good examples and easy to understand policies
Was recommended to use you by my dealer who no longer offers gap insurance
OK SO FAR
I have had my last two policies with XXXX and this time when I called for a quote not only where their prices not as good but also I could not defer the start date. Your policy is as good if not better and I can defer which saves me a further £58.00. Bargain!
Good features, competitive price.
1/3 of the price my contract hire company quoted and double the quality of cover.
No problems self explanatory system, good price
5 star *
No problems so far however I guess the real test is when I need to make a claim. still feel confident that you will be as super efficient.
My shortfall bit is good
Veery quick, easy and good price
My dealership did not know what to say, the policy they where offering is under written by the same people but theirs is £300 more.
Really good deal on a bundle of products
No problems, Liked the bundle options
Shopped around and for a relative new comer to gap insurance it can be very confusing. I found the way in which you displayed the quoted and examples alongside really helped. One point however it might be useful to inform customers that you need to enter a mileage. My car is new and I spent 5 minutes trying to get your system to accept 0 miles.
Shortfall Comments Thank you for taking the time to leave your comments.
We will ask our technical team to look into this for us. In the meantime we have amended the system to allow for you to enter the word "delivery". In practise no vehicle will ever have 0 miles on the clock as the garage will have taken your vehicle on a road test as part of their duty of care, and the mileage is just an indication so a few mileage either way is perfectly acceptable as long as the vehicle has done less than 80,000 on the day that you buy your policy.
Once again thank you for leaving your feedback.
Easy, quick and more than £250 less than the price quoted by my dealership.
System easy to use and worked well
Overall very good but I did need to call the helpline for further information. The helpline was excellent!
1/3 of the price my dealership quoted for a cover that seems better. No a difficult decision.
UK Based and from a name a know of unlike most others.Good price and easy to compare levels of protection.
No problems easy and quick
Very user friendly, lots of help along the way and good illustrations of how various cover works
I can only comment on the set up process at present, but very easy to use and good explanations of policies.
Simple and easy to save quotes to come back to.
Quick and good rates
Nothing is ever perfect but this was close so far as quoting, comparing cover and easy of use.
Like to get a bargain- thanks!
Spoke to my dealer about our policy as I have had my last three cars from them and all have had gap insurance which thank fully I have not had to use. Your policy appears to as good if not better than theirs and just over £200 less. Will not buy from a dealer again.
Easy to use and like the fact that my documents are there straight way.
After checking the web site I called and spoke to Mark who confirmed all my questions, excellent service
Nothing is ever perfect and I believe that 5 stars would mean that there is no room for improvement which is naturally impossible, however telephoned to speak to someone before purchasing on-line. Extremely helpful person helped me to understand the differences of the policies thus a well earned 4 stars.
No-nonsense information, clear explanations and good price
Called XXX to ask them for a quote and ask about claim limit. I ended up being even more confused also worried about someone who can drop the so called best price in the UK within seconds by a further £20. Called your free phone number and sorry don't know who I spoke to but he was excellent. Very knowledgeable and took pain to explain the different levels and most importantly what they would do if my Audi was written off. The no pressure and no sales rubbish attitude was re-refreshing.
Excellent but the real proof will be if we have to make a claim which judging by the service standards thus far will be exemplary.
UK Based, good terms and a fraction of the cost of my dealership.
Very easy to go through the process. Very informative and pleased with the service.
No issues so far.
Quick and easy to use
No problems, like the fact you can save quotes and then come back.
Really good value from what I can see
Called a couple of companies about gap insurance and yours was the only one to mention about checking with my insurance company about new for old.
The website is very easy to use, and the pricing was much cheaper than going through Mercedes Benz direct.
I knew that there would be a price difference buying online but £300 less - : Bargain!
My Dealership had spent a long time telling why buying online was a bad idea. Your policy is just over £450 less and it appears that it is under-written by the same insurance company. Can not wait to see what reason they give me when I go to collect!
Excellent value for money when compared to what Audi had offered.
Quick and easy to navigate
Liked the examples
Less than half the price I was quoted from my dealership and better terms. Not a difficult choice!
Very Simple to use and build quotes. Easy to compare cover and add and remove other policies
Fast and easy to use, straight forward explanations of policy options without confusing 'trade speak'. I now have peace of mind and can enjoy my new car knowing if anything does happen that I am covered, thanks !
Fantastic value for my £1000 excess cover for a motorbike..............£39? I would say so!
Good so far
Excellent! Was recommended to use you for a quote.
Bargain in comparison to the £399 my dealer wanted
Liked the monthly payment. I now it was only a hundred pounds or so but after just buying my new Mini it has really helped.
Examples where really helpful
Good value for money and easy to follow system
Not only one of the cheapest prices I could find but also under written by I company based in the UK
less than 1/3 of the price my dealership quoted
Really easy and so much cheaper than the car salesman quoted
Happy with service given. Quick helpful response to questions provided.
Very good and payment options we clear and easy to understand
Simple and easy to follow
Just under £50.00 less than my dealer than quoted even afte they had given me a "one off " " Special " deal.
Excellent customer service support and good price
No problems so far
I still hope that I will need need to use it and in over twenty years of driving have never had a car written off but for less and £80.00 I would be so annoyed with myself if I didn't cover my car.
Very interactive really liked the save and My Shortfall features.
Very good, easy to use
Skoda offered the same sort of cover but they wanted nearly four hundred pounds. Would recommend.
Being able to pay monthly really helps
Was given your number by a friend who has a policy with you. The £10.00 loyalty discount is a nice touch.
Wish setting up car insurance was as easy
No problems so far
It was good
Great price and like the log-in system
Was given your number by a competitor who no-longer offers cover for Motor Homes.
Examples where good and helps to make it easy to compare cover
Excellent value for money
Cheapest on the market I could find.
Really good sales support and for what appears to be much more reasonable prices.
Fingers crossed I never need it but for less than twenty pounds think it is a good idea.
GOOD SO FAR
No problems although as my car is new your system would not pick up the details.
Shortfall Team : Thank you for taking the time to leave your feedback.
Our system is linked to DVLA so sometimes if your vehicle has not been registered yet or has been within the last 24-48 hours DVLA's system may not have been able to find your car. The providers we work work are constantly trying to improve the time this takes however we are completely dependent on DVLA and the speed at which their systems update.
We are sorry for any inconvenience this may have caused.
Shortfall Customer Service
Did not encounter any problems but then again i was not expecting too.
OK so far
Quick easy to use and like the monthly option.
Easy to move around the systems and compare quotes.
Very friendly and help staff who seem to want to make sure that I got the right type of quote at the best price.
Liked the fact that your policy covers not just me but the household as well. Very competitive price.
Good Terms, Excellent price!
For the price and peace of mind it was a no-brainer!
Price was much more reasonable than my dealership who had quoted over £495 in comparison to your quote which is less than £100.
Good so far. Just hope that if ever I need to make a claim which fingers crossed I don't, it is as easy.
Called XXXXX to ask about cover for a van on contract hire, don't even think they knew how it worked and they ended up confusing me even more. Called you guys and the difference was like chalk and cheese. Your price was £15.00 less even after their discount and at least I know how it works now!
Easy to compare levels of cover
More comprehensive cover for nearly £300 less than my finance company wanted to charge me.
Help Center is very good
Easy, liked the fact that I could compare the policies side by side.
Very helpful sales support and about the cheapest I could find.