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0800 195 4926
Lines Open Mon-Fri: 9am-6pm Sat: 10am-4pm
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For policies purchased after 1st March 2017, please use the numbers below.

 

Gap Insurance:

Claims Administrator: Abraxas Insurance Administration Services Ltd, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA.

Telephone: 0330 400 1657

 

Tyre and Alloy Wheel Insurance:

Claims Administrator: Abraxas Insurance Administration Services Ltd, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA.

Telephone: 01454 642 327

 

Scratch & Dent Insurance:

Claims Administrator: Abraxas Insurance Administration Services Ltd, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA.

Telephone: 0330 400 1639 | 01454 400 1639

 

Excess Insurance:

Claims Administrator: Motor Excess Claims Department, Westthorpe Business Park, Killamarsh, Sheffield, S21 1TZ

Telephone: 0114 321 9881 

Contact Shortfall Claims TeamFor policies purchased prior to 1st March 2017, please use the contact numbers below.

 

Gap Insurance:

Claims Administrator: Mechanical Breakdown & General Insurance Services Limited, 21/26 Howard House, Howard Street, North Shields, Tyne & Wear, NE30 1AR.

Telephone: 0191 258 8135

 

Tyre and Alloy Wheel Insurance:

Claims administrator: Mechanical Breakdown & General Insurance Services Limited, 21/26 Howard House, Howard Street, North Shields, Tyne & Wear, NE30 1AR.

Telephone: 0191 258 8135

 

Helmet & leather, Personal Accident Insurance:

Claims administrator: Qdos Broker & Underwriting Services Limited, Qdos Court, Rossendale Road, Earl Shilton, Leicestershire, LE9 7LY. 

Telephone: 01455 852 113

e-mail: claims@qdosconsulting.com

 

Excess Insurance:

Claims Administrator: Qdos Broker & Underwriting Services Limited, Qdos Court, Rossendale Road, Earl Shilton, Leicestershire, LE9 7LY. 

Telephone: 01455 852 113

 

Breakdown Insurance:

Claims Administrator: Call Assist Limited, Axis Court, North Station Road, Colchester, CO1 1UX.

Telephone: 01206714341 

 

Mis-Fuel Insurance:

Claims Administrator: The Claims Manager, National Breakdown, The Old Clock House, Odsal Road, Bradford, West Yorkshire, BD6 1AQ.

Telephone Number 01274 288 488

 

Scratch and Dent Insurance:

Claims Administrator: Mechanical Breakdown & General Insurance Services Limited, 21/26 Howard House, Howard Street, North Shields, Tyne & Wear, NE' 1AR.

Telephone: 0191 258 8135

 

Key Insurance:

Claims administrator: Qdos Broker & Underwriting Services Limited, Qdos Court, Rossendale Road, Earl Shilton, Leicestershire, LE9 7LY.

Telephone: 01455 852 113

Household Key Claims: 01455 852078

Motor Vehicle Key Claims: 01455 852079

E-mail: claims@qdosconsulting.com

Contact Shortfall Customer ServicesContact Shortfall

 

Our customer services team are here to help.

 

Why not contact a member of the team who will be only too happy to help.

 

Please remember that none of our team from customer service to sales support are paid any commission and have no financial incentive for you to buy a policy.

 

Instead all of our team from customer service to accounts, from administration to senior management have their bonus's based on rates of customer service.

 

So no matter if you simply want to informally chat about your options, explore how different levels of protect work or simply want to change your contact details and even start a claim we are happy to help and support you through the process.

 

Our offices are open Monday to Friday 9am - 6pm and Saturday 10am - 4pm.
 

You can contact us on either 0800 195 4926 or 0151 647 7556.

 


 

Contact Shortfall by Post

 

You can contact us by post. Please note that we can not take any responsibility for documentation which is lost in the post.

 

We would also ask that you do not send any cash via post instead we would request that you make all cheques payable to Aequitas Automotive Limited.
 

We are a privately owned company registered for England and Wales.Shortfall Watermark

 

Our Company Number is 7347606

Our Registered Address:

 

Aequitas Automotive Limited

Aequitas House
56 Hamilton Square
Birkenhead
Wirral
CH41 5AS
 

As part of our customer service standards upon receipt of your letter a member of the team will contact you within twenty four working hours to discuss your letter.
 

Contact Shortfall by Email
 

Customers and General Public please use customerservices@aequitas-automotive.co.uk
 

Dealerships and Brokers please use - dealerservices@aequitas-automotive.co.uk

 

In all cases we would ask you to clearly mark your email. For example Policy transfer 

 

As part of our customer services standards a member of the team will email you back within 24 working hours.


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