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The JD power Survey is a major indication of what the public feel about the vehicles and new cars they buy not after delivery while still in the honey-moon period but years after so it is naturally a pole that every manufacture wants to win.
The Indian owned British made Jaguar dealership network have scooped the first place again for a second year running.
The latest results published by What Car showed that competition is heating up for the top spot with the Jaguar Dealership network scoring £85.5% just 0.1 % more than Lexus.
The Top Positions where
- Jaguar
- Lexus
- Honda
- Skoda
- Mercedes Benz
- Land Rover
- Volvo
- Toyota
- Nissan / Seat / Volkswagen
The worse Performing Brands where
- Fiat
- Peugeot
- Mitsubishi
- Alfa Romeo
- Chevrolet
The Winning Cars where
- Skoda Superb
- Skoda Yeti
- Jaguar XF
- Citroen DS3 / Lexus RX
- Honda Jazz
- Volkswagen Passat CC
- Volvo S40 / V60
- Lexus Is
- Mercedes B Class
- Toyota Prius
The worst new cars where
- Fiat Panda
- Ford Ka
- Fiat Grande Punto and Evo
- Alfa Romeo Mito
- Chevrolet Spark
The scores where based on feedback and reviews between January 2010 and December 2011 and was heavily focused on after sales and service. Feedback was given on key areas such as
- The easy of making a booking
- overall staff helpfulness
- dealership facilities
- quality of work
- how fair the service charges were
The big winners are naturally Jaguar and Skoda who both feature heavily.
Based on Individual model satisfaction noticeably BMW is missing from the results with the BMW 5 series ranking the highest of their models at position 25 with 80 % and the BMW 3 series in 46th position with 78.9 %. The differences in pole positions of are massive however we have to remember that this means that between 46th position and 1st place there was just 4.1 % with The Skoda Superb topping the pole at 83%.
Could this be a real reflection of the vehicle or perhaps an indication of owners expectations?